Starting a business is daunting enough, but managing payroll, leave and super payments makes things a bit more complicated. We have used Employment Innovations for the last 5 years and they have b... See more
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Our Accountant who processed payroll had to exit our company due to health reasons more or less immediately. We have used Employment Hero and were not too impressed with their support but since we sta... See more
Company replied
i always have a great experience when needing to get in touch with EI.Jackson is always friendly and efficient. Ratika is amazing, and together we work well with our weekly payroll, keeping each other... See more
Company replied
We receive detailed expert advice, delivered in a timely mannor. HR issues often need to be addressed immediately. Employment innovations have always come back to us quickly, they have also been... See more
Company details
About Employment Innovations by Employment Hero
Written by the company
We offer a complete outsourced employment solution for small & medium size businesses. From employment law advice to outsourced HR, Payroll & Workplace Safety services all supported by a leading software solution.
Our services
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Our Office Locations
Sydney - Head Office
Adelaide
Brisbane
Melbourne
Perth
Contact info
Level 2, 441 Kent Street, 2000, Sydney, Australia
- 1300144120
- info@employmentinnovations.com
- employmentinnovations.com
4.7
Excellent
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Employment Contracts - Great Service
Simon from your legal department was both knowledgeable and easy to work with, he was considerate to our needs which was important.
October 13, 2023
Reply from Employment Innovations by Employment Hero
Thank you for your fabulous review, Rayleen. Simon is our Principal lawyer and we are very proud of the work him and his team do. I'm glad he was able to help you when when you needed it. Please reach out if we can support with any HR or Payroll services moving forwards!
Franki, Customer Experience Manager
Great HR Advice; Very Convenient
Employment Innovations provides excellent customer service and sound HR advice.
October 4, 2023
Reply from Employment Innovations by Employment Hero
Thank you, Deborah, for your kind review. We strive for service excellence at EI, so the team will really appreciate and value your positive feedback. We love hearing from our happy customers!
Reply from Employment Innovations by Employment Hero
Thank you so much, Cindy, for giving us a 5/5 for our HR Connect service. The team love working with you and we're glad you're getting good value from the service!
Franki
Customer Experience Manager
Exceptional and professional service…
Exceptional and professional service customised to my business’s needs. Highly recommendable!
August 22, 2023
Reply from Employment Innovations by Employment Hero
Thanks so much for your awesome review, Rafael! It's great having you onboard our Managed Payroll!
Franki
Customer Experience Manager, EI
Cathie is responsive and knowledgeable
Cathie is responsive and knowledgeable. Whenever I had questions or needed assistance, she was quick to provide solutions.
September 3, 2023
Reply from Employment Innovations by Employment Hero
Thank you so very much for your kind review, Andreia. I agree - Cathie is amazing to work with and she was thrilled to receive your feedback!
Franki
Customer Experience Manager, EI
Reply from Employment Innovations by Employment Hero
Thanks so much, Sevim, for your kind review. Annie loves helping you with your HR queries! Franki
Reply from Employment Innovations by Employment Hero
Thank you so much for your kind review, Tiziana. The team love working with you!
Always available to assist.
July 25, 2023
Reply from Employment Innovations by Employment Hero
Hi Mona and thank you so much for your review. Being available is so important to a smooth Payroll, so we are very happy to be working with you.
Love your very informative webinars
June 6, 2023
Reply from Employment Innovations by Employment Hero
Thank you so very much for your review, Jaleana.
Our webinars are available to everyone and can be found here: https://www.employmentinnovations.com/webinars/
And of course we love our special ICB members!
Thanks again, Franki
I engaged with Employment Innovations seeking payroll and workhealth safety services and supports.
I engaged with Employment Innovations seeking specialist service and supports. All staff have proved knowledgeable, prompt in response and proactively supportive in reaching our service quality goals.
May 22, 2023
Reply from Employment Innovations by Employment Hero
Many thanks for your lovely review, Rachel. We are pleased things are going well and I have passed your thoughts on to your Payroll team.
Franki
Customer Experience Manager
Always having our issues heard and…
Always having our issues heard and dealt with! Wholistic business service for companies who want their compliance, payroll and performance issues supported by professionals
May 16, 2023
Reply from Employment Innovations by Employment Hero
Thank you so much for taking the time to give us a review, Layla. It was lovely talking to you recently and we're really glad things are going well. The team are very pleased to be supporting Reason Group.
Franki
Customer Experience Manager
Professional and efficient service from industry experts
Our Safety Partner and HR Partner provide professional and personalised support and guidance for all of our HR and WHS matters. We receive efficient responses to all queries and concerns from these industry experts.
Employment Innovations is an excellent service that I am so grateful to have access to.
May 11, 2023
Reply from Employment Innovations by Employment Hero
Thank you so much Kirsty for your kind review. We are so glad that our HR and Safety Partners have been able to support your company.
Claudia - CX Team
Very Happy with the product in general…
Very Happy with the product in general however is it possible to change the Primary manager of an employee to a POSITION rather than a PERSON? This would make it so much easier when managers change position which then requires changing each of their previous direct reports to another employee name rather than leaving them still reporting to the same position.
March 29, 2023
Reply from Employment Innovations by Employment Hero
Many thanks for the review, Colin. I have asked Joe to give you a buzz to chat about the system and see if anything can be done. Have a good day. Franki, CX Manager
Very professional
March 8, 2023
Reply from Employment Innovations by Employment Hero
Thank you for your kind review Rob. We appreciate it!
Claudia - CX Team
Hayley is the best!
Hayley is so friendly and super knowledgeable on all HR matters and always responds in a timely manner. We wouldn't know what to do without her help!
February 6, 2023
Reply from Employment Innovations by Employment Hero
Thank you so much Brodie for your kind review!
I've passed your kind words onto Hayley.
Claudia - CX team
Reply from Employment Innovations by Employment Hero
Thank you for your lovely review, Anne. We really appreciate it.
Understanding and diligent
The patience, diligence and knowledge of Guiliana. She was understanding and thorough and ensured I got the right information.
February 18, 2023
Reply from Employment Innovations by Employment Hero
Thank you so much, Moira. Your positive review means alot and I have passed your feedback onto Guilana.
Franki, CX Manager
Team are great to work with
February 13, 2023
Very responsive and great tools and…
Very responsive and great tools and advice provided
January 22, 2023
Reply from Employment Innovations by Employment Hero
Thank you so much for taking the time to leave us a review, Ronnie. Please reach out to the HR Connect team, as you need.
Wishing you all the best for 2023.
Franki, Customer Experience Manager at EI
Always prepared to go beyond
November 14, 2022
Reply from Employment Innovations by Employment Hero
Thank you so much for taking the time to leave us a review, Ron. I will pass on your words to Mark, Brooke and their teams.
Wishing you all the best for 2023.
Franki, Customer Experience Manager at EI
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