Empress Reviews 

677
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally soft leather and beautiful design, noting that the footwear feels remarkably comfortable and supportive for long walks and daily wear. Many consumers also highlighted the overall excellent product quality, gorgeous appearance, and perfect fit that feels like walking on a wonderful cloud. However, some people mentioned that international shipping took a very long time to arrive and tracking information was frequently delayed. Some reviewers were not happy with the sizing, explaining that the shoes run very small and that completing returns is quite expensive and complicated.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding sizing and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional materials and... See more

Order

People report mixed and ambiguous experiences with order processes. Reviewers express high frustration... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting excessive delays of up to a month... See more

Return policy

Consumers find return policy to be extremely frustrating and complicated. Reviewers note that returns are not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Response is great. Shipping is costly to return items so costs a lot to try the shoes if you don't live in the US.

Rated 5 out of 5 stars

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... See more

Rated 5 out of 5 stars

I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... See more

Rated 5 out of 5 stars

Extremely responsive customer service. But not forgetting the shoes - the most comfortable shoes ever. The square toed flats (of which I have maybe 4 pairs) have seen me through long flights and very... See more


Company details

  1. Footwear Wholesaler

Written by the company

Our goal is to create the most comfortable and stylish shoes in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(677)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Win Win

First of all I bought some shoes for my wife for Christmas a little while ago and low and behold my wife told me she just bought the same shoes on black Friday. Well of course I had to tell her I had already bought them. She was overjoyed and contacted customer service and had her order changed to another colour. So it worked out to be a win win situation for everyone.
Chanks again for the great service and of course great product as well
Two thumbs up 👍

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Chic and insanely comfortable

I love these shoes. They are shining gems in my wardrobe. Timelessly chic on the outside and like walking on clouds on the inside. Ergomonic and refined to the eye. Bliss for the feet. I have three pairs. Excellent customer service.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

These shoes are truly great quality

These shoes are truly great quality. These are some of the most comfortable and stylish shoes I have owned. I am on my feet all day and I find that I don't mind it while I am wearing my Empress shoes. I love the colors and styles and I now have 3 pairs. The only problem I have had is how impatient I get waiting for the shoes to arrive!

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

I love my shoes

I love my shoes, and delivery was much faster than I expected! The fit is true to size. I ordered my normal size, and they fit perfectly.

October 25, 2023
Unprompted review
Rated 4 out of 5 stars

These are very comfy flats

These are very comfy flats. I deducted one star because they came with a separate set of insoles with more arch support, but the shoes are not really large enough to accommodate these insoles. I am wearing them with the regular insoles and they fit fine, but it would be nice to have the option of the arch support insoles. The shoes are just not designed for the extra height of this insole so it pushes the top of my foot against the top of the shoe too much and feels way too tight on top. Otherwise these are great flats!

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

I took a chance ordering shoes online…

I took a chance ordering shoes online because I have a wide toe box and usually need to try on shoes before making a purchase. I usually wear a 10-10.5 and took a chance and ordered up to an 11. It was a wonderful decision - the shoes are supportive, comfortable and great quality! I will definitely be ordering another pair

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Love

Love, love the shoes. Classic and the most comfortable I’ve owned. Fast shipping. Please make green!

September 28, 2023
Rated 4 out of 5 stars

That they did honor the promotional %…

That they did honor the promotional % off thus the reason I bought a 2nd pair. I had to talk to a few representatives but they did give it to me. I did not receive arch supports in with my first pair of shoes and was told that I’d receive them. That is something to improve on. I’m not sure if dates I purchased

September 1, 2023
Unprompted review
Rated 4 out of 5 stars

Too big after wearing a couple of times

They’re lovely shoes, excellent quality and incredibly soft leather. It almost feels like I’m wearing trainers at work rather than heels. I’m slightly disappointed though. After wearing them a couple of times they’ve stretched and are now too big. Maybe if I had had the chance to try them on before buying, this wouldn’t have happened. When will these be available in shops? I would love to have different colours and models, but won’t make the mistake of buying them again without trying them on. They are now worn and can’t be returned. Even if I had returned them when they were unworn, it would’ve taken forever.

August 17, 2023
Unprompted review
Empress logo

Reply from Empress

Dear A R,

Thank you for taking the time to leave us feedback, I'm happy to hear your thoughts on our shoes and would like to help work with you on a new size that fits better. Could you kindly send us an email at support@empresscomfort.com with your order number and we can get an exchange for you. I look forward to hearing from you.

Best wishes,
Kate

Rated 5 out of 5 stars

Love these flats!

I bought a pair of black flats upon recommendation of a friend who has a pair. I love them! The square toe box gives ample room for my toes to wiggle, leather is soft but supportive. No break-in period needed for mine. Love them so much I ordered another pair!

September 24, 2023
Rated 5 out of 5 stars

Second pair

This is the second pair that I have bought. They’re very comfortable, I personal like them because they are flat and I can feel where I’m walking. That might sound strange but I’m an older woman that has fallen with other shoes on, but these keep me stable.

September 7, 2023
Rated 5 out of 5 stars

Very comfortable shoes

Very comfortable shoes! I'd say they are true to size. I take a women's 11 or 12 (men's 10.5) and the size 43 fit comfortably.

August 27, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look