Empress Reviews 

677
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally soft leather and beautiful design, noting that the footwear feels remarkably comfortable and supportive for long walks and daily wear. Many consumers also highlighted the overall excellent product quality, gorgeous appearance, and perfect fit that feels like walking on a wonderful cloud. However, some people mentioned that international shipping took a very long time to arrive and tracking information was frequently delayed. Some reviewers were not happy with the sizing, explaining that the shoes run very small and that completing returns is quite expensive and complicated.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding sizing and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional materials and... See more

Order

People report mixed and ambiguous experiences with order processes. Reviewers express high frustration... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting excessive delays of up to a month... See more

Return policy

Consumers find return policy to be extremely frustrating and complicated. Reviewers note that returns are not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Response is great. Shipping is costly to return items so costs a lot to try the shoes if you don't live in the US.

Rated 5 out of 5 stars

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... See more

Rated 5 out of 5 stars

I’ve followed Empress Athletics for ages and always missed out, but finally ordered during the warehouse moving sale — and now I wish I bought more. Got the shorts and joggers. It’s still a... See more

Rated 5 out of 5 stars

Extremely responsive customer service. But not forgetting the shoes - the most comfortable shoes ever. The square toed flats (of which I have maybe 4 pairs) have seen me through long flights and very... See more


Company details

  1. Footwear Wholesaler

Written by the company

Our goal is to create the most comfortable and stylish shoes in the world.


Contact info

3.8

Great

TrustScore 4 out of 5

677 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(677)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cute-Great customer service!

Very cute. Fast shipping. BUT was supposed to get a free pair of arch insets and they were not sent.
Update: wow! They actually read this and are sending the inserts. Great customer service!

August 11, 2023
Empress logo

Reply from Empress

Dear Cynthia,

Thanks for taking the time to leave us feedback. I'm glad you like your new shoes, and apologies if you didn't receive your arch support insoles. I'll arrange for a pair to be sent to you. Please let me know if you have any questions.

best wishes,
Kate, Empress

Rated 5 out of 5 stars

These shoes are awesome!

These shoes are awesome! They are so comfortable, chic, stylish, and just overall a dream for your feet. If you have wide feet, especially in the toe area, these shoes will thank you!!!

August 7, 2023
Rated 3 out of 5 stars

Shipping is very slow

Shipping is not good. I purchased shoes on Friday August 4. On Thursday August 10, at 9 pm, I'm still waiting for it to go to USPS.
I like the shoes but the shipping time is not good.

August 3, 2023
Rated 5 out of 5 stars

My miracle shoe

I just received my first pair of your shoes. I am so impressed. I have severe bunions and the shoes are so comfortable. I love them so much I ordered two more pairs and a few pairs of your socks. I travel a lot and they will be not only comfortable to wear around the airport but easy on and off at TSA. I love the bag that came in the box which I can store my shoes in, in my suitcase and keep any dirt away from my cloths. A big thank you!

August 8, 2023
Rated 5 out of 5 stars

Terrific Customer Service

The shoes are perfect for my wife feet and so comfortable and soft! There was an issue with my original order and the customer service was swift, courteous and supportive! I could not have asked for more!!!!!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great shoes and service!

Wow - the shoes! These are seriously comfortable AND cute shoes. Delivery to the UK was surprisingly quick and everything was in perfect order without excessive packaging. Even though it was a sweet gesture, I’d skip the pretty plastic rosebud, though, and gain even more environmental points 🙂 The company also makes it easy to contact them by emailing and asking if there are any questions etc. I’ll be back 😁

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new shoes

I absolutely love my new shoes! Buttery soft leather and so comfortable. I have a wide foot with high arches! This makes it difficult to find shoes. The ballerina flats were awesome so I had to get a pair of heels. The customer service I experienced was stellar too. My first order resulted in me receiving shoes not of the proper fit. When I reached out, the response was swift and the problem corrected immediately. I can’t say enough good things about the product or service. I will certainly be buying again.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

I am a a repeat customer

I am a a repeat customer. The only thing I noticed on this pair of shoes is that the elastic on the right shoe is not the same as that on the left, or the other 2 pairs I bought. It is not as sturdy.

July 19, 2023
Unprompted review

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