Updating my review to reflect the response I’ve had to my initial complaint. Customer Service have since contacted me and we have resolved the issue to my satisfaction. Thank you.
Company replied
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See what reviewers are saying
Extremely easy to order online, found my item and completed my order in under 5minutes. order delivered very quickly and quality and price of item was extraordinary good. Extremely happy with my expe... See more
Company replied
Ordered Face Masks. Good quality product, better than other similar products I have bought at a far more competitive price. Next day delivery included as standard in the price Have repurchased sev... See more
Company replied
Ordered disposable face coverings. Fantastic service, arrived much earlier than advised. Would certainly use again. Having spotted a previous review re the number of masks sent and we also discover... See more
Company replied
Company details
- Manufacturer
- Industrial Equipment Supplier
- Laboratory Equipment Supplier
- Material Handling Equipment Supplier
- Plastic Products Supplier
- Steelwork Manufacturer
Information provided by various external sources
Empteezy® is the home of quality engineered spill containment and spill control products and our overriding aim is to help you comply with legislation and implement best practice in connection with your oil and chemical storage needs. With our products tailored to meet industrial, commercial, military, marine and educational settings, we manufacture in excess of 70% of the products available in our portfolio in our own factories, making us well placed to provide you with expert advice on how our products can help you meet UK, EU and International Standards. Empteezy® is the only company within the spill control and spill containment sector to be accredited to ISO 9001, ISO 14001 & ISO 18001 International Standards and uses the vast array of experience it has amassed over the years to provide practical advice over the phone or by email, regular blogs on industry related topics, a web based advice centre and free of charge confidential site assessments.
Contact info
4 Muir Road, EH54 5DR, Livingston, United Kingdom
- 01506 430 309
- advice@empteezy.co.uk
- empteezy.co.uk
Reply from Empteezy
Hi Shirley,
Thank you so much for taking the time to leave us a great review.
Kind regards,
Natasha
Masks are excellent and good value
Masks are excellent and good value. Speedy delivery time from placing order.
October 7, 2020
Reply from Empteezy
Hi John,
Thank you for taking the time to review us.
We are delighted to hear that you were happy with the overall experience. Here at Empteezy, we strive to provide our customers with the best service possible to ensure customer satisfaction.
Thanks
Natasha
Very good product and very pleased with…
Very good product and very pleased with the results so far.
October 7, 2020
Reply from Empteezy
Hi Nigel
Thank you so much for taking the time to leave us a great review.
Kind regards,
Natasha
Excellent masks
Excellent masks. Good value. Arrived promptly with no fuss. I would definitely recommend this company.
October 7, 2020
Unprompted review
Reply from Empteezy
Hi John
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Natasha
Empteezy give an excellent service
Empteezy give an excellent service, face masks are of excellent quality and delivery is free and exceptionally fast and efficient.
October 5, 2020
Unprompted review
Reply from Empteezy
Hi Edna,
Thank you for the lovely review. We are delighted to hear you are extremely happy with the Empteezy 4-ply disposable face masks.
We aim to provide our customers with the best products, and service possible to ensure customer satisfaction.
Thanks
Natasha
Delivery could not be any better
Delivery could not be any better, next day!
October 2, 2020
Unprompted review
Reply from Empteezy
Hi Jean,
Thank you so much for taking the time to leave us a great review. We value your feedback.
We always aim to provide our customers with the best service and products.
Kind regards,
Natasha
Empteezy excellent fast service
excellent fast service. product was of first class standard. very efficient free delivery service.
September 30, 2020
Unprompted review
Reply from Empteezy
Hi Marjim,
Thank you for taking the time to review us.
We are delighted to hear that you were happy with the overall experience. Here at Empteezy, we strive to provide our customers with the best service possible to ensure customer satisfaction.
Thanks
Natasha
Excellent all round thank u
September 29, 2020
Unprompted review
Reply from Empteezy
Hi Helen,
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Natasha
Disposable face masks
Quick delivery and masks are 4ply and good fit
September 29, 2020
Unprompted review
Reply from Empteezy
Hi Gina,
Thank you so much for taking the time to leave us a great review
We are delighted to hear that you were happy with the overall experience.
Kind regards,
Natasha
Reply from Empteezy
Hi Ian
Thank you for the lovely review. We are over the moon to hear you are happy with the Empteezy face masks.
Thanks
Natasha
Arrived promptly
Arrived promptly , pleased with uk made masks , will order again
September 21, 2020
Unprompted review
Reply from Empteezy
Hi Sheila,
Thank you so much for taking the time to leave us a great review.
Kind regards,
Natasha
New masks
Thank you for my new masks. They were delivered swiftly, well packed and are good quality ones.
September 21, 2020
Unprompted review
Reply from Empteezy
Hi Jean,
Thank you for the lovely review. We are over the moon to hear you are happy with the Empteezy face masks.
Thanks
Natasha
I am very disappointed as the wire has…
I am very disappointed as the wire has came out every single mask my daughter has been using for school. I feel like the quality is very poor based on the price of this product.
September 18, 2020
Unprompted review
Reply from Empteezy
Hi Yvonne,
Thank you for taking the time to leave us your feedback. We are disappointed to hear there is a problem with your face masks.
To allow us to investigate the issue you describe, please could you send us back your face masks and we will arrange a replacement?
Apologies for any inconvenience this may have caused.
Kind regards
Natasha
Very good service and made Scotland .uk
September 14, 2020
Unprompted review
Reply from Empteezy
Hi Clark,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
We always aim to provide our customers with the best service and products.
Kind regards,
Natasha
Reply from Empteezy
Hi Sheila,
Thank you so much for taking the time to leave us a great review.
Kind regards,
Natasha
Reply from Empteezy
Hi Edward,
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Natasha
Shame, product could be good but poor quality control
Super fast delivery, ordered in the afternoon and arrived next day. Great service in that department.
Ordered 2 boxes of 40.
Each box of masks is not wrapped or sealed and it is a tuck box. Masks inside are not sealed either. So I have concerns about how sterile they are and hygiene of the contents.
The masks are generally good quality but they do need to up their quality control. I have had several masks in the box with no elastic loops attached (loops not even lying in the box separate) and also had several masks with no plastic nose wire. Had 2 masks where one end of plastic had burst the material so was sticking out.
The elastic loops are round so actually fit better and are comfortable than most masks.
It’s a shame, potentially a brilliant product but quality control poor. Was looking forward to supporting local business but don’t think I will reorder due to quality control
September 10, 2020
Unprompted review
Reply from Empteezy
Hi Stephen,
Thank you for taking the time to leave us your feedback. We are disappointed to hear there are a few problems with your products. We would like to rectify this immediately.
To allow us to investigate the issues you describe, please could you send us back your face masks and we will arrange a replacement?
Apologies for any inconvenience this may have caused.
Kind regards
Natasha
Excellent service again!!
September 9, 2020
Unprompted review
Reply from Empteezy
Hi Mr Fitzgerald,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
We always aim to provide our customers with the best service and products.
Kind regards,
Natasha
These masks are really good quality and…
These masks are really good quality and are very comfortable to wear. Very good value also.
September 7, 2020
Unprompted review
Reply from Empteezy
Hi Mrs Wilkie,
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Natasha
Good delivery time
Good delivery time. Yet to evaluate standard of product but looks as described.
September 7, 2020
Unprompted review
Reply from Empteezy
Good morning,
Thank you so much for taking the time to leave us a great review.
Kind regards,
Natasha
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