I was initially disappointed to see my order arrive late, about a month after ordering. I sent an email to enquire about the delivery and it took a week or two to get a response which was frustra... See more
Company replied
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Review summary
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The unit that I purchased seems to be well crafted. I have only used it 15 times, not on a regular basis so not sure about the outcome. I was disappointed that there was very little specific informati... See more
Great experience! Although communications took a bit of time (busy season I assume), they helped with my product issue and sent me a new piece for the product very quickly after the problem was confir... See more
Company replied
Company details
- #2 of 3 best companies in Electronics Company
- #7 of 7 best companies in Electronics Store
- #3 of 3 best companies in Glasses Store
- #7 of 11 best companies in Health and Beauty Shop
- #10 of 15 best companies in Online Marketplace
- #3 of 3 best companies in Wellness Center
Written by the company
EMR-TEK: Precision Red Light Technology for Skin, Wellness & Everyday Performance EMR-TEK designs and manufactures high-quality red light therapy and ultraviolet (UV) light devices engineered for reliability, craftsmanship, and everyday use. Our collection includes compact Pro red light panels like the FireWave Pro, full-body red and near-infrared (NIR) systems such as the Inferno Pro, and innovative hybrid units like the Krypton 1612 (UVA + UVB) and Ultron. Each EMR-TEK device is built with Mean Well® industrial drivers and Philips® LED technology, ensuring precise wavelength output, zero-flicker performance, and long-term durability. Designed for users who value quality and precision, our systems bring professional-grade light exposure into personal and professional spaces alike. Beyond lighting devices, EMR-TEK offers a complete light-based skincare ecosystem. The Eterno Multi-Wavelength LED Face Mask combines advanced optical engineering with sleek design to complement modern skincare routines. Paired with our light-compatible cosmetic formulations, users can create an experience that supports vibrant, refreshed, and healthy-looking skin. At EMR-TEK, innovation meets integrity. Every product reflects our commitment to transparency, design excellence, and real-world performance. We focus on what matters most: dependable engineering, modern aesthetics, and the pursuit of better daily living through light. No exaggeration—just precision light systems built to elevate your routine and redefine at-home red light technology.
Meet Our Founder
Written by the company
- The Light That Changed Everything
- Most kids were told not to play with fire. Kris was told not to play with light. For most children, light meant warmth, comfort, and safety. For Kris, it was something forbidden. At just three years old, he was diagnosed with vitiligo — a condition that causes the skin to lose its natural pigment. He was told to avoid sunlight at all costs. Curtains were drawn. Sunscreen became armor and something as natural as light became something to fear. But the more he stayed away from the sun, the worse he felt. His confidence faded. His world dimmed. What once gave him joy became the thing he missed most. A Journey for Answers By the age of nine, Kris and his family had tried everything. Desperate for hope, they left Canada and flew to Germany — where they met a pioneering researcher (Dr. Schallreute) who saw light differently. She believed light wasn’t the enemy — it was part of the solution. For the first time, Kris learned that light could be used with precision, balance, and purpose. It wasn’t about avoidance; it was about understanding. Through guided light exposure and daily consistency, he began to see and feel change. The freckles returned. Color came back. And with it, his confidence. The light that had once frightened him became the very thing that helped him heal. A Spark That Became a Mission That moment changed everything. Kris became fascinated with how specific wavelengths of light affect the body’s natural rhythms, energy, and sense of balance. What started as curiosity grew into a lifelong pursuit — to understand how light influences human vitality and to make that knowledge accessible to others. Years later, that mission became EMR-TEK, a company born from experience, grounded in science, and fueled by the belief that light, when designed with precision, can support human potential in its purest form. “I built EMR-TEK using the same level of care and quality that once changed my life". If it’s not good enough for me, it’s not in our products.” Kris Sweeting, Founder of EMR-TEK Built with Purpose While other brands focus on aesthetics and marketing, EMR-TEK was built on integrity, precision, and performance. Each device is engineered using verified specifications and industrial-grade components chosen for their reliability and spectral accuracy. Our systems feature Mean Well® industrial drivers for ultra-stable power delivery, Philips® UVA / UVB bulbs for consistent wavelength output for durability and precision diffusion. At the core of EMR-TEK’s design is our COB (Chip-on-Board) light technology, which concentrates multiple diodes into a single, powerful light source. Combined with a cone-shaped optical lens, this design delivers highly targeted, uniform illumination with exceptional irradiance. Ideal for focused, high-intent sessions without sacrificing coverage or comfort. Every component is tested for zero-flicker performance, low EMF emission, and accurate wavelength calibration, ensuring clean, consistent light delivery in every session. Because for Kris, this isn’t just about products — it’s about people. The same curiosity that reshaped his life now drives a mission to make the science of light simple, safe, and accessible for everyone. The Mission Continues What began as one child’s search for answers has grown into a global movement. EMR-TEK exists to help people reconnect with one of life’s most essential forces — light itself. Sometimes, the very things we’re told to avoid are the ones that bring us back to life.
Our Shipping Promise
Free, fast, and duty-free delivery worldwide
At EMR-TEK, we don’t just ship products — we ship peace of mind.
Orders are processed within 24 hours (Mon–Fri) and shipped via trusted global carriers like UPS, DHL, and Amazon.
🌍 Duty-Free Regions:
USA, Canada, UK, EU, and Australia — no import fees, no hidden costs.
✈️ Delivery Times: 2–5 days (USA), 5–7 days (Canada/UK/Australia), 5–10 days (EU). Select prescription glasses may take longer due to custom lens preparation.
💸 Free Shipping: Available on all orders over $145 USD before tax. We guarantee transparent tracking, fast processing, and zero surprises — every time.
✈️ Delivery Times: 2–5 days (USA), 5–7 days (Canada/UK/Australia), 5–10 days (EU). Select prescription glasses may take longer due to custom lens preparation.
💸 Free Shipping: Available on all orders over $145 USD before tax. We guarantee transparent tracking, fast processing, and zero surprises — every time.
Contact info
80 Palace Pier Court, M8V 4C1, Toronto, Canada
- info@emr-tek.com
- emr-tek.com
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4.1
Great
501 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the experience would definitely…
The red light therapy lamp came on time and I am super satisfied with the quality. No issues at all
November 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much!
Reply from EMR-TEK INC.
Thank you!
Great Customer Service
Got exactly what I paid for. No problems whatsoever and just great customer service from everyone. Would definitely recommend!
December 10, 2025
Unprompted review
Reply from EMR-TEK INC.
Hello Andrea, thank you for your positive review! We appreciate your support.
Good service
Good service. Had a few questions and they were answered quickly and clearly. Would definitely recommend!
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
We love to hear. Thank you!
Super amazing company
Super amazing company. Very kind and respectful. Would recommend!
December 17, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much! That means a lot to us!
This place is really good
This place is really good. Would recommend to everyone. It offered really good service
December 19, 2025
Unprompted review
Reply from EMR-TEK INC.
We're glad to hear it. Thank you!
Amazing great perfect love it can’t…
Amazing great perfect love it can’t describe how much I enjoy it
December 16, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much for your feedback. Love it!
Great experience overall very satisfied…
Great experience overall very satisfied and can’t wait to come back. Phenomenal red light therapy.
December 10, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you!
The red light therapy was great and the…
The red light therapy was great and the customer service was amazing.
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you for your positive review.
Really good red-light therapy and…
Really good red-light therapy and awesome customer service.
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much!
Really good customer service and would…
Really good customer service and would recommend it to everyone.
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you for your positive feedback!
Highly Recommend
I tried this red light therapy and I really liked it. You just sit there and relax, and it feels warm and calming. After a few sessions I noticed I felt less sore and my skin looked better. It’s simple, relaxing, and I highly suggest it.
December 14, 2025
Unprompted review
Reply from EMR-TEK INC.
We're glad that our product helped you. Thank you!
Wonderful experience
Great experience overall. The product quality is excellent and I was very happy to receive my order before Christmas.
December 17, 2025
Unprompted review
Reply from EMR-TEK INC.
Love it!
Best in the market
I strongly recommend this company. Truly the best
November 19, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much! It means a lot to our company.
Customer service has gone above and…
Customer service has gone above and beyond to help ensure the best price possible for a gift!
December 12, 2025
Unprompted review
Reply from EMR-TEK INC.
Thank you very much for your positive feedback Kristen!
Updated review
Customer Service is non existent. I, like others reporting on this site, placed my order in early December in time for Christmas. Based on my delivery address, this should have been received over a week ago. I cannot track it because the "shop app" that they force you to use has no updated shipping information. In fact, the vendor website says it has been shipped, but Shop says it's waiting for instructions. I spent well over $1200 and have no Christmas gifts to give. I have written to the email address (the only way to reach them) multiple times for over a week. No reply at all. I'm literally begging them for info on my order. I wish I could just cancel at this point. Also, who charges a 15% restocking fee for items not even delivered? Order #'s 55754 and 55757. Before you reply that 55754 shows delivered, that is not the case. Only one small item (a bulb) from that $800 order was delivered. That's all I've received. The masks and firefly and dragon and firewave have not been delivered.
Update to review from Dec 16. One day later, a representative reached out to me. She explained what happened with their order backlog and made a huge effort to remedy my situation so that I had some of my products in time for Christmas. They went above and beyond (once contact was made). They were overwhelmed with orders. I really appreciate the effort to get my gifts to me. I received everything today, Dec 23.
December 16, 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Angie — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Order #52715 placed on 11/28
I placed my order on 11/28, 20 days ago. I still waiting a tracking number. I'm extremely disappointed. I've been emailing the last few day and have no answer. On 12/10 I received an email: "A shipment from order #52715 is on the way". But today, 12/18 I don't have the items, no tracking number and no answer to may emails. I'm traveling soon and it was a gift. You just took my money; I never had so bad experience before. The worst thing is that I recommended this brand to other friends because you were supposed to be a serious and competent brand. Obviously I'm not planning to recomend you ever again. I failed becauso didn't came to the comments before making a purchase. Now I can see a lot of people in the same situation.
November 28, 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Jose — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
Horrible customer service
I ordered from this company Nov 20th, I received 2 lamp stand( just as expensive as the device) instead of red light devices. I made a mistake with the order and they responded that they would help with a return and get back to me with the process. I haven’t heard back from them in weeks. They charge for restocking and return. The customer service is terrible.. if I can’t return these and get the actual red lights I wanted to order is really disappointing. I don’t trust this company.
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Vanessa — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
I didn’t receive my product or news…
I didn’t receive my product or news about it. 15 day ago I bought an EMR light, I’m in US, that means my order will be delivered fast, I’m trying to get the costumer service by e mail again and again, because it is the only way that they offer, but nobody answers nothing.
Also to get the refund the product needs to be delivered, I need to travel and I need my product, it has been extremely exhausted. I mean I already paid but I didn’t get my product on time and now I don’t know how to get it because this company never answered me.
December 18, 2025
Unprompted review
Reply from EMR-TEK INC.
Hi Sergio — thank you for taking the time to share your feedback.
Our support team is actively responding to customer inquiries, and during the Christmas season we’re experiencing a higher-than-usual volume. We appreciate your patience while our team works through messages as quickly as possible.
At the moment, we’re unable to locate your order using the details included in this review. To help us look into this further and assist you directly, please contact us at emrprotectionservices@gmail.com and include your order number.
If your matter is time-sensitive, you may include “URGENT” in the subject line so your message can be prioritized appropriately. Once we have the details, a member of our team will review your case and follow up promptly.
We’re committed to addressing customer concerns and appreciate the opportunity to assist you directly.
— EMR-TEK Support Team
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