Accessoires Asus Reviews 71

This company is a joke.

I ordered a replacement part that arrived faulty. They then blamed the fault on my installation when I hadn't even installed the product.

They eventually refunded me for the product and not the delivery, which was the same cost, and dodged consumer rights while quoting "internal policy".

I called them out in an online post and they replied, I provided evidence and they deleted their official account instead of taking accountability.

Never trust this website.

The website itself functions as if it's 1998. The service team was outrageously rude and condescending after sending me a defective part. This is what aa e-commerce website would be like if it was ran by reddit trolls.

My ROG Ally decided to not turn on or charge when plugged in. After various attempts at diagnostics, I accepted that it had just died on me. Just 3 weeks after the warranty expired (I'm in the UK).

Three months later, I decided to purchase a battery, battery holder and connector.

4 days later, my order was delivered and received well packaged. 20mins follows and the batteries have been swapped out for all the new goodies - my Ally takes a charge and powers up like normal!!!

I took a chance when I thought my ROG Ally turned into a paper weight. And that chance paid off. Thank you for your service!

Really easy to find the compatible part I needed on their website, despite it being a rare cable. Good price in comparison to the only other 2 online shops that have the part. Fast tracked delivery with FedEx, ordered on Friday and received it on Monday despite it being delivered in the UK from France. The part received is high quality and looked to be genuine Asus. Really happy and would definitely order from these again. Highly recommend.

I needed to replace the keyboard module in my Zenbook laptop and this was one of the very few stores worldwide that had the piece I needed. Shipping was superfast and I am writing right now, 24 hrs later placing my order, with my new, functioning keyboard. Just hope it keeps working with time. Only point to improve: make available cheaper delivery methods for clients willing to receive goods a few days later and not just immediately.

DO NOT BUY AT THIS STORE

I bought an LCD Panel and it stopped working within 5 months, showing only vertical lines across the screen. I sent a picture of it to support asking why this was happening and they told me to simply fill the return form, giving me no extra details. I gathered all the information needed to fill the form but the page for returns doesn't work (it doesn't let you send the form and doesn't give any information as to why). I sent another email asking why the website wasn't working, and then they told me that upon looking back at my order they couldn't give me any support because the LCD Panel was out of warranty. Then why did you make me waste my time trying to send this return form if from the start I had mentioned the date of purchase and you still told me to fill the form?? If you weren't going to help me you could have just said so from the start.

This is honestly the worst tech store I have ever encountered, an LCD Panel is not supposed to stop working in 5 months. This LCD Panel was 140 euros. They sell malfunctioning parts and take no responsibility for it. A waste of time and money and no respect for their customers

Terrible customer service, sent the wrong parts, refused to correct the issue, then refused to replace a part under warranty. Stay away.

The main point: customer service are courteous and professional, but very very unhelpful (in some regards). I bought a new battery for a customer's device. The website said it would be 2-4 weeks. 4weeks passed, no update on the website: "order processing". The replied to say they still hadn't arrived, give it another 2 weeks. 2 weeks pass: "order processing". Another email. "It will be with you in two weeks." In total I waited over 2 months for the battery to arrive, all the while reassuring my customer that it would be "another 2 weeks," and looking like a total moron.

That being said, and angry (now happy) customer aside, when the parts did ship, they arrived quickly (though I only knew that they had shipped due to FedEx, and not their website). The parts themselves ARE official Asus components. Battery life on the customer's laptop went from 4h to over 10h.

The main issue I have is not the length of time taken, if they had told me it would be over 2 months, I would have passed that info on to my customer, so that HE can make the choice whether to wait, or go somewhere else/ get a new laptop. Instead I feel like I have strung him along for months, for which I have apologised profusely and given him a discount for being so patient.

As for the website, it's temperamental at best. I had to request 2 password resets, despite writing the password down both times. The reset link also didn't work, and had to request by email. Once an order is placed there is no cancel button, or way to alter the order (I suspect you would also have to do this through email). Finding the actual parts is fine, as long as you have the machine's model number.

They do however answer emails very quickly (within a day, two at most, outside weekends) and are (mostly) helpful.

Overall, I can say that the company IS legit, the parts ARE legit, they ship quickly and the staff are (mostly) helpful. But I can also say that it can be slow as hell, frustrating, and the website is terrible.

Buy using PayPal! I was considering cancelling the order over email, and if not filing a dispute literally two days before it arrived.

If the team is reading this, and I suspect they will know who wrote it based on the contents of my repeated emails, I feel this review is fair. If you can't tell who this is, then that is even more problematic.
You need to do a better job of ACCURATELY announcing expected delivery windows, need to make the delay message on the website at checkout clearer (I almost missed it), and if you don't know when the parts will be in, give a wide estimate or SAY YOU DON'T KNOW, so that we can pass that information onto OUR customers.

I dislike sending follow up emails, or hassling support (god knows I didn't get paid enough when I used to do it), but everything I said in this review is reasonable.

I would buy from them again, but when my customers ask when the parts will be in, I will tell them "I don't know," and maybe show them this review.

Ok so my old asus laptop had a completely dead keyboard and a fan with broken bearings. I didn't want to spend 500 to get everything fixed because well I'm a cheapskate. This was the only website I found which sold the exact keyboard I needed for an X510UA, however I was very nervous because of the reviews on here and the fact that they used fedex as the courier.
Everything was dispatched very quickly and fedex was regularly updating the shipping information until Sunday evening, when it suddenly all went silent despite the tracking saying the parcel was due on Monday evening. It didn't arrive Monday as scheduled and I braced myself for the worse as Fedex reviews tell tales of people's parcels being delayed and then lost completely. However to my pleasant surprise the parts did end up arriving early Tuesday afternoon. Took everything apart and put it back together and laptop boots up fine, only thing is I did order the backlit keyboard as this is what I had originally and the leds don't work but really not an issue to me as I was probably at fault when reattaching everything. Finally have a working laptop again after many many months - feels good :,)

Made the mistake of not immediately opening the package, since I didn't have time for the repairs right away.

Long story short: It was the wrong item but I didn't complain in time. Customer service almost became condescending when asked for a solution on the basis of goodwill.

Bonus: This might not be related in any way and just be a weird coincidence, but if anyone has a similar experience after dealing with this company, it could be of interest. After the discourse and having deleted my account, I received a phishing email from a french "bank" addressing me in my native language.

First of all, the item was sent with FedEx to Denmark. FedEx in Denmark is the most incompetent courrier company in Denmark. Look them up on Trustpilot. I wish I did. They screwed up everything, and I had to spend a day traveling to one of the only five national pick up points. And when I got home, it wasn't the correct item the Accessoires ASUS sent me. I wasted a day waiting for FedEx's no-show, another day traveling to pick up the parcel, and then was sent a wrong item. You should avoid this company.

They send me another item then the picture told me.
i payd 12€ plus 14 for delivery for an item i could have get for 3€ with delivery include.
i fell so betrailed. I think they just want to sell cheap items for a way to big price.

I purchased Asus Fan, the service was great, excellent packaging and swift service! Couldn't find the part else where, happy custumer!

Best regards

My experience was good with this website i buy a hdd cable connector its just expensive from other sites but they deliver on time. Thats y i give 4 star becouse of item cost and shipping price was high.