DragonPass Reviews 462

Anatalya lounge a joke. Screaming children very limited food and No Bar!!!
Thankfully I didn’t pay for a guest!

Simply impossible to access any lounge in the 99% of airports since dragonpass is considered the lowest priority of all potential users.
I have tried around 10 lounges so far, never suceeded to enter.

Total joke :)

Although we pay for this through our bank account we are often told we cannot access any lounge in an airport- we are told that its fully booked. Even if we only have an hour before departure eg at 6am, we are not permitted to use tables that are reserved for people who will arrive 9 hours later ie 3pm.
On one occasion there were only 2 couples in the lounge and we were told it was 'fully booked'. We sat outside nearby and paid for our drinks and snacks. When we left 2 hours later there were still only 2 couples in the lounge.
I lounges are genuinely full during the time we are there we understand but fail to understand why we must pay extra to book when they have so many spaces.

Disgusted
Over subscribed poor service not much to add. We will be cancelling on our return

Been away 3 times so far and not once been able to use a lounge

Trading standards should come down hard this service is not fit for service. !

Absolutely rubbish in Toronto was asked to get on wait list expected to wait about an hour. Two hours later hardly moved in line. Was told people who were paying to enter were getting priority so why did I pay annual payment through scotiabank visa companion. Avoid this scam.

Recently started with Lloyds World Elite Mastercard. Pay £15/month for Priority Pass and Dragon Pass membership. The Priority Pass works well , the Dragon Pass is a complete joke!!! Tried to book Fast Track Security for Liverpool Airport for 2 different dates but totally unavailable. The Mastercard App says this is available at Liverpool Airport but when you complete the “ Book Now” it says not available. Tried all different times/dates and nothing available!!!
Complained to Lloyds but as yet nothing 😡😡😡

Used Lounge key for years and had no problems. Moved to Dragon pass. Traveled through 4 airports this summer. Not one of them on there. What a pile of crap this thing is. Needs a massive boost of new airports. Poor performance from the dragon pass team. Master card in conjunction with HSBC

I have been a loyal customer for sometime, I recently had to cancel a trip and therefore could not use my last 2 passes as by the time I had rebooked my trip they had expired, I wrote to Dragon Pass and asked if They would extend the expiry date by 2 weeks, they flatly refused, whilst I understand it is company policy not extend passes this was exceptional circumstances as we had a bereavement and therefore couldn’t travel, I do find it narrow minded and a distinct lack of customer service not to be flexible in certain situations . I also really have to question why have an expiration date in the first place surely when you have purchased passes you should be able to use them on your own timescales! I will go back to my old provider as they don’t enforce this policy!

The plaza premium lounge at Heathrow terminal 5 is shocking. The food is awful the toilets are tiny and the bar doesn’t even have lime cordial.
The lounge is so small that I couldn’t find two seats together.
On top of that they have put a charge through to my credit card even though I pay a monthly membership fee.

I am paying £36 per month the higher tier to be able to use lounge access.
In uk manchester it is impossible in the last year and last 4 times even if you want to prebook one month in advance .
Holiday companies book the whole lounge leaving no space for members .
RBS must change from dragon pass to PRIORITY PASS immediately as dragon pass has v poor customer service and you seem to be troubling this company if you want a decent service .

I have now tried to use Dragon Pass to prebook on a number of occasions all out of Manchester. My flight is in 2 weeks on 12th August but both T2 lounges full. Annoyingly if I was prepared to pay there was space! I complained to RBS and they told me Dragon Pass have a quota of spaces which are taken. I never had this issue when RBS were using Priority Pass.

In the last 2 months, I have tried to use my Dragon Pass at several airports. In each case, I was unable to get in because of long waiting lists. In other words Dragon Pass is a waste of time and money. Don’t plan on getting your last minute meal before your flight there because it ain’t gonna happen!!

Arrived at the lounge in San Salvador to find they had little finger foods out. Priority pass vip lounge was packed and serving hot meals. I wish I could upload photos to show what they were serving. Why bother. This was a joke. Get a credit card that has priority pass if you travel. Dragonpass is definitely 1000% NOT worth it. Now to pass this along to the credit card company. If this is what my $400 annual fee gets, it's time to change cards.

Avoid DragonPass. Despite having lounge passes we had to argue with the Phuket lounge. Once we got in the lounge was disgusting! Horrible food, drinks and pathetic service. Mastercard refused to refund our lounge passes. Avoid them!

I have been a member with dragon pass for over 20 yrs through Barclays travel + through my account, it used to be brilliant with no access problems at any UK airport VIP lounges, now it is a waste of time as you cannot get in, On arrival at the Escape lounge Mcr airport T2 on the 20/06/24 at appro 04:00, at the desk "have you booked" I said I attempted to book well in advance but would not allow me. She then said the systems down and to try the Aspire lounge. This was in front of a queue of people eager to get in and was so embarrassing, We made our way to the Aspire lounge where the lady was lovely but she did say "I shouldn't let you in as I have already turned people away".!!! I felt like you have to plead to gain access. It seems like the Banks are selling a service they cant deliver on, so beware if you have a dragon pass you are treated like a lepper!!!
ps when we got home from holiday I attempted to book several times at different airports and different lounges/different times with the app, ALL SAID NO AVAILABILITY. Travel + pack with Barclays now cancelled after over 20yrs,

Absolutely a waste of time . I’ve tried reserving a pass 4 weeks in advance at Stansted on 3 separate occasions and it says it’s not available .
NatWest need to review this perk for their loyal customers !!!

Absolute rubbish in UK airports there is never any availability due to holiday companies taking up all the space, therefore people like me who pay for it via their Bank ( Natwest ) simply cannot use it.
Very rarely do you get a problem in International countries, but the UK forget it.
Travelled out of Manchester 26/6 Term 3 no space. Return from Alicante 03/7 lots of room.
My advice if your thinking of getting it don't.

It is linked to the credit card and I m grateful to the credit card, but dragon pass...pls give a pass, previously the credit card used plaza premium, and there are limited loungues...but with dragon pads the quality of loungues..plunges.. eg in Japan Narita, the loungue is outside the security and immigration clearance..... and in chong qing, the international first and business class loungues have food only before 0900 and after 1130. In between there is only onidtant noodles..at plaza premium loungues...it is food all round..

I have 2 free lounge entitlements per year (for myself and 1 guest) because of my CBA Ultimate credit card. I used it first on June 15 (Syd to SFO) but yesterday in my flight from SFO to Syd (China Airlines Lounge) when I had it scanned, Dragonpass charged me $32 USD x 2, amounting to $96.72AUD. I disputed it straightaway with the receptionist who scanned my QR code (for free entitlement) but she said, she didn’t know why I was charged when she just scanned the QR code. When I called CBA, who provided the credit card, I was told to raise it personally with Dragonpass because they said they could not do anything with it. Then, she gave me a UK number to call and 2 email addresses. CBA has the authority to dispute/reverse the transaction because they have promised the entitlement in writing, hence, I’m not sure why they’re passing the buck to me but they made it very inconvenient for me.

If there was less than 1 star I would give it - probably the worst experience ever for lounge bookings at airports. Even worse that it’s part of my NatWest Black Rewards programme. If I were NatWest I would be embarrassed to be affiliated with them.