Enconvo Reviews 630

Account manager Andrew Kendall always on top of things and quick to resolve any issues. No complaints with Enconvo!

I want to express my sincere thanks to Gurjit and his team for their incredible support and dedication throughout the process of switching providers. My previous provider made things extremely difficult, but Gurjit remained professional, helpful, and reassuring every step of the way.

The installation went smoothly, and the whole experience has been so much better than I expected. I truly appreciate all the hard work and effort that went into making this happen.

If I could give more than five stars, I would. Thank you again for making what could have been a stressful situation so much easier!

Very good customer service initially on the phone with Simon and followed up with a visit from Jack. Both very helpful and easy to talk to, would highly recommend.

Terrible company. 100% avoid.
The list of issues we've had with both IT support and phone system are endless, too many to list. I can see on here every time a negative review is posted, they think just a reply saying to message another email makes it seem like they care - they do not. They will wriggle and writhe to shift any blame rather than just do the decent thing and admit they have done something incorrectly or not at all in most cases. More respect is gained from that sometimes, as we all make mistakes. We've managed to get away from them for IT support, however locked in for a while longer in a phone contract. We can't wait for the day to move on entirely.

Dealing with Sarah Paskin has restored faith in Enconvo, sadly since Pace Telecom has gone we are left with a larger company, but, have faith there are good staff there still

We always have an amazing experience with Enconvo.
Their customer service is top notch, friendly and always quick to resolve any issues.
Andrew our account manager is always on hand to help and Ryan has been so efficient jumping on our query promptly.
It's rare to find a provider this reliable and easy to work with.
Thanks for all your help, I highly recommend this company!

Simon on the sales team was extremely helpful, as well and excellent customer service!

Had a small problem with receiving calls, emailed Andrew Kendall and within half an hour this was fixed by himself and help from his colleague Lucy.
Andrew and Lucy have always been very fast with any issues (very rare) that might arise!

Amazing, fast, efficient service
Thank you :)

Andrew Kendall was super efficient in helping sort out a company wide problem with the software update. I had tried calling the help desk and was on hold for over 20 minutes and nobody answered, I emailed from the website for some technical support and had no reply. So I emailed Andrew our account manager and within minutes he had answered the email with a solution and got us all back up and working! Fabulous. Technical have just emailed me back (a bit late)!

Would suggest next time Enconvo do a software update they email their customers to warn them and send the link.... My five stars are for Andrew!

A small issue today with the app but resolved very quickly with Andrew's help and he responded just as quickly with the additional questions we asked.
A very happy client!

No waiting time. Kerry was efficient, clear, informative and very professional. Excellent customer service and the issue was resolved very quickly. Couldn't have gone any better!

I'm extremely happy with the service provided by Enconvo team, especially Sarah. She went out of her way to resolve an issue with international number we were trying to setup - and she managed to do this within a few hours. She also kept us updated throughout the process and was very polite and friendly. That's the customer service at its finest - very impressive!

Enconvo provide a great service to our company and are always very quick to respond to any queries or issues. Jo Russell is our "Go To" person for our every need, most recently handling several admin requests and organising system training for us.

We've been using Enconvo for nearly a year now, and it’s been nothing but a pleasure working with them. Our account manager, Sarah, and the rest of the team have been fantastic—always helpful, professional, and responsive!

Staff very helpful, especially Daniel and Andrew. Always answered any queries/emails very promptly.

We are a small business with pretty simple requirements of our telecoms provider and therefore not a high value client for Enconvo. I called support today to sort out a problem which we had with online access. I got straight through to a human being (Sarah), sorted the issue out within seconds and then spoke to Andrew about the renewal of our contract, he came up with a suggestion to give us maximum flexibility - we are moving offices soon - while saving money on our monthly bill. Well done Sarah and Andrew, from a happy minnow in the sea of telecoms!

First Time Dealing with and a Time Sensitive Requirement
- Dealt with efficiently and politely by Joanna Russell

Joanna really listened to what we needed and provided us with great support to secure a new phone number that meets our needs as a national charity. Very grateful for her help!

Avoid at all costs. Plenty of decent reviews here which will make you feel confident, but look back at all the previous company names this bunch have operated as, which if not itself a red flag, the reviews themselves will be.

Nothing like the service sold, and to be honest a really shabby user interface of their system anyway.

Now trying to get away

Excellent communication and help throughout the installation process