Enconvo Reviews 630

The account manager Andrew has been very helpful over the last few days, providing excellent service and support.

I would have left this company a while back if it wasn't for our point of contact, Daniel Hencher. He's been fantastic during any issues we have had with Enconvo, which have been a fair few. This rating is solely for him, not the company itself. Thanks Dan.

Daniel was very helpful - made sure he understood our problem and then talked me through our problem in a very structured manner, ensuring that the problem was resolved before disconnecting.

We recently upgraded our phone system from a traditional Panasonic handset to Enconvo's Swyx system. We are extremely pleased with the new system as it is far more versatile and user friendly than our old one. Dan and the team were superb from day one right the way through to ironing out some teething problems that you always get with a new system. Very contactable and quick to respond to any tickets raised.

Have to say from first meeting Joe who was delightful and most informative with the product we were most interested in to then Sidra who processed our order from their Gurjit our installations co ordinator and Scott who came out and installed our phones and explained everything we needed to do. They were always at the end of a phone or email if needed, can't praise them enough nothing was to much trouble so very professional and equally friendly, what a fantastic company to deal with and would certainly recommend them

Thank you all again from the team at
Trade Tyre Services Midlands Ltd

Absolutely brilliant service received from Joanna who was very efficient great with communication replied to emails promptly. My contract was drawn up and signed within a day. Would recommend this company they have great cheap rates and good customer service. Thank you

Kerry made it very easy as I did not have contract details ect. but she was able to assist with my query and raise a ticket for the engineer.

Speedy solutions for issues that I have had. Friendly staff too, Kerry was fantastic and very helpful.

Kerry was very helpful, and even stayed on the phone to ensure the issue was resolved.

Superb service received from Andrew today in respect of out of office recordings. Thanks so much Andrew.

"I want to express my gratitude for the excellent service I received from your company. Simon,made resolving my office phone issue incredibly easy, and your team was super efficient in getting everything sorted out. It was a pleasure to work with such a responsive and approachable team. Thank you!"

Ben
Salop Drain Services

Brilliant service!!!! Spoke today with our customer success manager (Andrew Kendall) who always swiftly helps sort any issues, however small
when we need help.
I needed help with a handset, emailed Andrew and within minutes (George), technical, contacted me and talked me through it, with great patience, and everything was sorted within minutes! followed up with an email from Andrew straight afterwards. Excellent service and customer care! thank you.

replaced old phones and a much better system without extending the contract

Fantastic service once again ! Can't fault the attention to detail and the high standard of service .

Having been with Enreach for a number of years already there was no decision to make. The support is always there. It gives us as a business the confidence to renew our contract.

amazing product, service and support...I searched the market for an IP phone provider and found Simon from Enreach. He gave tonnes of features for a softphone and mobile app for a fixed cost per month. The delivery team were amazing, Gurjit helped me a lot. Importantly I could contact them when I had a question. It then went live. I wanted to make some changes I was helped quickly by Andre the engineer, Dr Dre! he was like a doctor and got it working as I wanted it, he was always back to me with updates and the changed were implemented quickly. Ryan in support helped me with integration for dialling out via CRM. All round an amazing experience from quote to go-live ! thanks Enreach

I wanted to take a moment to express how extremely pleased I am with the support you’ve provided, especially from Joanna Russel. Her professionalism, responsiveness, and efficiency made a significant difference in ensuring everything runs smoothly.

Excellent customer service, Joanna allways there to sort any problems we have. Prompt service always.

Hi
We moved to Enreach as they bought out Pace Telecom. Initially we had some teething problems but since Sarah Paskin became evolved the level of service is superb
Many thanks Sarah!

Gurjit was so helpful from the very start. We really did receive great service and I'm very grateful that he was able to keep us updated through the whole process.