Daniel from the outset professional and informative. Nothing too much trouble. Martin and Francoise from start to finish. Experienced, skilled and mindful of the surroundings they were working in.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm extremely happy with the service provided by Enconvo team, especially Sarah. She went out of her way to resolve an issue with international number we were trying to setup - and she managed to do t... See more
Company replied
Had a small problem with receiving calls, emailed Andrew Kendall and within half an hour this was fixed by himself and help from his colleague Lucy. Andrew and Lucy have always been very fast wit... See more
Company replied
We always have an amazing experience with Enconvo. Their customer service is top notch, friendly and always quick to resolve any issues. Andrew our account manager is always on hand to help and R... See more
Company replied
Company details
Written by the company
We’re on a mission to make every contact more meaningful. The Enconvo business has rapidly grown to encompass some of the best technologies and minds in communications. Throughout the UK and Europe, we are one integrated Enconvo family, uniquely positioned with the breadth and depth of telecom services, contact centre functions, productivity tools, mobile expertise and connectivity. No matter the shape or size of your business our solutions make amazing things happen.
Contact info
Telford, United Kingdom
- 0800 097 6543
- enquiries@enconvo.co.uk
- enconvo.co.uk
4.5
Excellent
630 reviews
Replied to 45% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had Andrea follow up on a query with…
Had Andrea follow up on a query with our phone lines and he knew exactly what it was and fixed it within 5 minutes.
October 2, 2024
Unprompted review
Reply from Enconvo
Hi Sarah, thank you for your feedback; we're happy that Andre resolved your issue. If you require further assistance, please don't hesitate to contact us.
Great experiance in providing an…
Great experiance in providing an excellent service, especialy from Donna and Josh, definatly worth a call
October 1, 2024
Unprompted review
Reply from Enconvo
Hi Douglas, thank you for your five-star feedback. It's lovely to hear how Donna and Josh provided a great service for you. If you have any further issues, please don't hesitate to get in touch.
Andre was really helpful and efficient
Andre was really helpful and efficient. Really happy with the service we received.
September 18, 2024
Unprompted review
Reply from Enconvo
Hi Emily, Thank you for your 5-star review. We are glad you are happy with the service you received. If you need anything else, please don't hesitate to get in touch.
Enreach are great and Andre helped me…
Enreach are great and Andre helped me very well today, thank you.
September 18, 2024
Unprompted review
Reply from Enconvo
Hi Christian, thank you for your 5-star review, we will pass on your kind words to Andre, If you need anything else please don't hessitate to get in touch.
very helpful support
September 18, 2024
Unprompted review
Reply from Enconvo
Hi Derek, thank you for your 5-star review, we are glad you received the help you required. If you need any further assistance please don't hesitate to get in touch.
The Gentleman was very helpful on the…
The Gentleman was very helpful on the phone and got my walk about phone sorted in quick time.
Good customer service as usual!
September 11, 2024
Unprompted review
Reply from Enconvo
Hi Beth, thank you for your 5-star reveiw, we will pass your kind words onto the team, if you need anything else, please get in touch.
Reply from Enconvo
Hi Mark, thank you for leaving your five-star review! We're happy to hear how Andre helped you with your issue. If you need anything else, please don't hesitate to get in touch.
Andre was fantastic
Andre was fantastic. Very professional and had me up and running in no time. 10/10
September 10, 2024
Unprompted review
Reply from Enconvo
Thank you for your five-star review. We are glad you are back up and running. We will be sure to pass on your kind words to Andre.
Great service
Following our recent installation from Enreach I can already see the benefits of the great product. The service has been great and helpful support provided by Gurjit and Gary
September 10, 2024
Unprompted review
Reply from Enconvo
Hi Matt, thank you for your 5-star feedback; we will pass your kind words on to the team. If you need any further assistance, please get in touch
Maria is fabulous
Maria is fabulous! Knowledgeable and friendly. Very helpful. I look forward tio working with her again.
September 9, 2024
Unprompted review
Reply from Enconvo
Hi James, Thank you for your 5-star review. It's always lovely to hear positive words expressed about the team here at Enreach, and we will pass on your kind words to Maria.
Andre resolved the issues
Andre resolved the issues. Delay on contacting me (>8 hours) only reason for a reduced score, otherwise would rate as 5/5
September 6, 2024
Unprompted review
Reply from Enconvo
Hi Kevin, thank you for your feedback; we're happy that Andre resolved your issue. If you require further assistance, please don't hesitate to contact us.
Andre Thompson was quick on answering…
Andre Thompson was quick on answering my queries and troubleshoot my concern. He was polite and very nice. KEEP IT UP.
September 6, 2024
Unprompted review
Reply from Enconvo
Hi John, thank you for leaving your five-star review! We're happy to hear how quickly Andre helped you. We will pass on your feedback to him. If you need anything else, please don't hesitate to get in touch.
resolved promptly
Andre resolved our issue today swiftly and calmly especially as we are not too tech savvy in this office! :)
September 4, 2024
Unprompted review
Reply from Enconvo
Thank you for your Five Star review. Happy to hear how Andre helped sort your issue so quickly. If you need any further help please do get in touch.
Gurjit Mall
Gurjit Mall - Customer Installation Co-Ordinator has been most helpful, assisting even if it is not in his remit.
He has gone above and beyond.
Thank you Gurjit
August 23, 2024
Unprompted review
Reply from Enconvo
Thank you for your five star review, we are happy to hear how Gurjit has helped solve your issue, we will pass on your kind words.
Excellent Customer Service from Ryan at Enreach
Today I attempted to set a temporary voicemail for my work phones with instructions for patients over the bank holiday weekend. I asked for some help and was sent over an easy step by step guide in minutes by the lovely Ryan (customer services team). Sadly, part way through I hit a hurdle and couldn't solve the problem, so called Ryan back, who guided me through what to try, and what to do when the first option failed. I can honestly say I am very impressed with the lengths Ryan went to to help me, and how easy and hassle free he made my experience. Thank you Ryan, you were excellent, polite, friendly and patient. Biggest heartfelt thank you to you!
August 22, 2024
Unprompted review
Reply from Enconvo
Hi Charlotte, thank you for leaving your five-star review! We're happy to hear how quickly Ryan helped you. We will pass on your feedback to him. If you need anything else, please don't hesitate to get in touch.
Brilliant service!!!
Brilliant service!!!! We now have a dedicated customer success manager (Andrew Kendall) who contacts us on a regular basis.
Andrew keeps us up to date with everything and points us in the right direction when we need help, more importanly he follows it through.
Our phones went down yesterday, we emailed Andrew and within minutes we were talking with technical (Ryan) who was very patient in helping us find the fault. Both followed up with an email afterwards. Top Service! thank you.
August 20, 2024
Unprompted review
Reply from Enconvo
Hi Sylvia, so lovely to hear how Andrew and Ryan assisted you with your issue, we will pass on your kind words, if you need any further assistance, just let us know.
service above and beyond
Andrew my account manager is always there for me any issues he can sort out straight away, Even calls me to make sure there are no issues, Cant ask for anything more than that.
August 19, 2024
Unprompted review
Reply from Enconvo
Thank you for leaving your five-star review, Ian! We will pass on your kind words to Andrew. If you need anything else, please don't hesitate to get in touch.
Amazing experience
Amazing experience, quick and efficient. They clearly explained what needed to be done, even when I got confused, they were very professional and explained the steps clearly.
August 16, 2024
Unprompted review
Reply from Enconvo
Thank you for leaving your five-star review, If you need anything else, please don't hesitate to get in touch.
Business Mobile Support
Excellent service and support provided by Dan at Enreach for our company mobiles and plan requirements abroad.
August 7, 2024
Unprompted review
Reply from Enconvo
Thank you for leaving your five-star review, Jon! We will pass on your kind words to Dan. If you need anything else, please don't hesitate to get in touch.
I thank Andre for his professionalism
I thank Andre for his professionalism, and care in resolving our issues without delay.
Enreach to date is a 5 Star company.
August 7, 2024
Unprompted review
Reply from Enconvo
Thank you for leaving your five-star review, Ananta! We will pass on your kind words to Andre. If you need anything else, please don't hesitate to get in touch.
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