Enconvo Reviews 630

Contacted Angel in the support office to assist with an enquiry, as usual Angel was able to support my questions and provide great customer service.

Dealing with Enreach from start to finish has been a pleasure. Each person I have had contact with along the way to change over our phone systems has been fantastic and made the transition so easy and stress free. I couldn't be happier with the service received, from first point of contact to installation day - perfection.

We have had a lot of technical issues since Enreach upgraded their phone system. We had various issues with different handsets. We asked for an Engineer to attend on site.

Martin attended and spent most of the day fixing the various issues and providing training where necessary. He was very competent and as a result of his efficiency we are up and running without any complications. Thank you Enreach from BMS Solicitors.

*CHECK YOUR CONTRACTS*

To any future or current clients of this business I would really urge you to make sure you haven't been miss lead into signing a ridiculous "Lines and Maintenance" contract.

Having reach what we thought was the end of our 3 year contract on both IT and Telephony you can imagine how gutted we felt finding out one of the Docu-sign contracts wouldn't be 36 months. It was 84 months!

We're currently in the process of challenging this 'dirty-tricks' tactic which has completely blind sided us.

All I can hope by writing this is no one finds themselves in the same position as us and you check and make sure what is sold matches the contract you sign.

Charlie Pounds
M|M|G

Angel was helpful, efficient and friendly. She was very patient as I kept changing my mind! - thanks Angel.

Best service I have received from a broadband and IT services provider. Fast, efficient, comprehensive, affordable and friendly.

The assistance provided was very good and satisfactorily dealt with most of my IT issues. However, I am still unable to reconnect my mobile telephone to the office internet and as such this issue does remain unresolved. I am still looking for this issue to be dealt with.

Quick response, and very friendly. Andre was able to access my computer and resolve the issue straight away. Even made sure all was working as it should be and setting were configured correctly.

Extremely helpful, sorted my issue efficiently.

Louise Childs has improved our experience with Enreach . While other company members haven't been as helpful, Louise consistently responds promptly, addresses any queries or problems, and ensures they are resolved. Without her assistance, this likely wouldn't have been a 5-star review.

Very fast response, Straight on to my PC to help with the issue and once sorted Andre then did a check of the settings to make sure i had it configured correctly.

The two engineers who visited my home to set up my new broadband were brilliant. They were really happy to route the cable through the lift space rather than having to run cable round the skirting board. This took much more time but was effectively a much better job than the initial suggestion. Andrew Beaver
Stephen Yorke
We’re brilliant and when the job was completed they set up all my devices. Thank you.

Scott was very thorough, checked the entire system and I believe has found the fault and fixed it, great work!

Andre helped me out today with some issues I was having with call quality. Fast and efficient, so far so good! Cheers

Many thanks for the support - very quick and efficient.

On the odd occasion we have a technical issue, normally same day solutions are provided. Today, the support team demonstrated how to pick up internal calls from other user phones, but this was a little tedious using the softphone approach, so we had Andre, an Enreach engineer call me & set up the phone with the necessary one touch 'pick-up' key. Top job. Then spoke to Angel in customer service to discuss our future contract and other technical issues, which is now in hand with the Enreach team. Thank you everyone involved, a great friendly approach to cutomer service.

Needed urgent help with pulling call logs and raised a ticket and Andre came to the rescue... he even logged onto my PC and downloaded software and helped install then talked me through it, absolute first class service, really nice chap who has helped when i was in a sticky situation. highly recommend Andre and Enreach.

Andre from Enreach was very helpful and supportive

Andre was a great help! After sending an email to the support page, Andre called the office to talk through the email and to discuss the needs and requirements of the business. Within 2 hours, all the questions had been answered, phone line and extensions amended and access to call logs!