Item was described as embroidery, when received it was printed on. Misrepresented description, false and misleading. It's was like they don't even bother to check or cross reference their prod... See more
Company replied
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Was browsing the stock, looking for a specific pair of bottoms, Jay came over to speak to me and helped me order them into store to try with absolutely no charge. He was really helpful on sizing too... See more
Company replied
Really good welcome from the staff and the employee Jay was really helpful giving me great details about the brands and was really patient with me trying clothes and shoes on
Company replied
I visited the END store in Newcastle & had nothing but excellent service from the girls that I spoke to. Katie in particular went above and beyond to get an item shipped to my home address for me and... See more
Company details
About END. - Grey St
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
Grey Street, NE1, Newcastle upon Tyne, England, United Kingdom
- 0191 916 9680
4.6
Excellent
550 reviews
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Fast shipping
Fast shipping, good quality designs, definitely be shopping with them again!
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jay - very helpful & a great store with great stock
Was browsing the stock, looking for a specific pair of bottoms, Jay came over to speak to me and helped me order them into store to try with absolutely no charge. He was really helpful on sizing too. He was a top guy who also helped my girlfriend with a set she liked and found different sizes to try.
Would highly recommend END. Newcastle because of their staff & how helpful they are plus their variation in brands and styles.
Thanks again Jay 👍🏽
May 20, 2026
Reply from END. - Grey St
Hi Euan,
Thanks for the great review!
Amazing to hear of the positive experience you had in store :)
We will make sure this is passed on to Jay to commend him for the great service!
All the best.
END.
Misleading Description
Item was described as embroidery, when received it was printed on. Misrepresented description, false and misleading. It's was like they don't even bother to check or cross reference their products.
Paid almost $2,000AUD for the item plus customs duties and taxes added an additional $500AUD.
Why is it that other companies can add Duties and Taxes into their prices and pay for it on the customers behalf, yet END refuses too and makes the buyer pay? Really bad experience and will NEVER be buying from END every again.
Better to use SENSE or FARFETCH.
Really bad experience.
May 11, 2026
Reply from END. - Grey St
Hello Ricky,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the item didn’t meet expectations, receiving a product that doesn’t match the description is understandably disappointing.
This isn’t the standard we aim for, and we’ll be feeding this back to our product team to review how this item is presented.
In regard to duties and taxes, this is information that is clearly outlined on our website ahead of purchase.
For orders shipped internationally, any applicable customs charges are the responsibility of the customer, and we always encourage reviewing this information before placing an order to avoid unexpected costs.
We understand how frustrating these additional charges can feel, especially on higher-value purchases, but this approach is standard for how we currently ship to certain regions and isn’t something we’re able to adjust on a case-by-case basis.
We do genuinely appreciate you taking the time to share your experience, and your feedback has been noted.
END.
Great shop to visit and great service…
Great shop to visit and great service from jay
May 23, 2026
Unprompted review
Reply from END. - Grey St
Hi Scott,
Really appreciate you taking the time to leave this, it’s great to hear you had a good experience with us.
I’ll make sure Jay sees your comments, it’ll mean a lot to them!
Have a good weekend,
END.
Really good welcome from the staff and…
Really good welcome from the staff and the employee Jay was really helpful giving me great details about the brands and was really patient with me trying clothes and shoes on
May 21, 2026
Unprompted review
Reply from END. - Grey St
Hi Rafael,
Thank you very much for your review :)
Great to hear the pleasant experience you had in our store, and with Jay in particular!
Kindest regards.
END.
Reply from END. - Grey St
Hello Dom,
Thanks for sharing this it’s brilliant to hear.
We’re really pleased the team in our Newcastle store made such a good impression on your visit.
It makes a big difference having a helpful and welcoming experience in-store, so it’s great to know that came across.
We’ll make sure your feedback gets back to the team there it’ll mean a lot to them.
Hopefully we’ll see you in store again before long!
END.
Overall great experience
Really great customer service. welcoming staff and the employee Jay who helped with my purchase was very friendly and very helpful. Quality staff and quality product.
May 16, 2026
Unprompted review
Reply from END. - Grey St
Hi Jack,
Thank you for the great review!
Great to hear you had a nice experience with our team and we were able to help out :)
Kindest regards,
END.
Top.service as always
May 6, 2026
Reply from END. - Grey St
Hi there,
Thanks a lot for the kind review!
Amazing to hear your feedback! We pride ourselves on consistency so to hear we are deliering is amazing.
All the best.
END.
I’ve always received a positive…
I’ve always received a positive attitude from Jay on multiple occasions and everyone who works at END has always been super kind. always professional and super helpful 😊
May 12, 2026
Unprompted review
Reply from END. - Grey St
Hello Gabriela,
Thank you so much for taking the time to share this it really means a lot.
We’re especially pleased to hear about your positive experiences with Jay on multiple occasions, and we’ll be sure to pass your kind words on to him.
It’s also great to know that every interaction you’ve had with the team has been friendly, professional, and helpful.
Creating that kind of experience consistently is something we really care about, so feedback like this is incredibly appreciated.
Thanks again for your support, and we look forward to helping you again in the future.
Kind regards,
END.
Reply from END. - Grey St
Hello Shaun,
Thanks for your feedback!
We’re really pleased to hear you were happy with the price and that our delivery updates kept you informed every step of the way.
It’s great to know your order arrived smoothly and that you’re feeling very happy with your purchase overall.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
END.
Good customer service from Jay
May 12, 2026
Unprompted review
Reply from END. - Grey St
Hello there,
Thanks so much for taking the time to leave a review!
We’re really pleased to hear you received good customer service from Jay.
I’ll be sure to pass your kind feedback on to them it always means a lot to our team to know their support has made a positive difference.
Thanks again for choosing us, and we hope to assist you again in the future.
Kind regards,
END.
Excellent customer service and delivery
Excellent customer service and delivery time was faster than expected.
April 28, 2026
We were met with lovely service from…
We were met with lovely service from all staff but Jay really stood out by going above and beyond to make our experience fantastic
May 4, 2026
Unprompted review
Knowledgeable about brands and sizing
Matt was knowledgeable about brands, and incredibly helpful in ensuring I got the sizing right - knowing a smaller size would fit better. Many thanks!
March 30, 2026
Unprompted review
Friendly service- advised of an in sore…
Friendly service- advised of an in sore offer saving me 15%
April 25, 2026
Jay was very knowledgeable and helpful…
Jay was very knowledgeable and helpful when selecting sizes and giving his honest opinions
April 25, 2026
Unprompted review
Excellent service at Newcastle store ……
Excellent service at Newcastle store … even for a older person like me
Guy was lovely and very helpful
Door staff too
April 25, 2026
Unprompted review
Very helpful in store and happy to help…
Very helpful in store and happy to help with purchases and returns / exchanges.
April 17, 2026
Excellent customer service in store
April 16, 2026
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