Endless Guidance Reviews 248

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and value. Many people highlight the beautiful presentation of items, often arriving gift-wrapped and exactly as pictured. The team is frequently described as helpful, friendly, and knowledgeable, making the shopping experience pleasant. However, some people were dissatisfied with the delivery service and their orders. There are mentions of items being smaller than expected, arriving broken, or not arriving at all, even after extended periods. Some customers also reported issues with customer service, experiencing slow responses, automated replies, or a lack of follow-up regarding their orders.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the high grade and quality of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the speedy express delivery,... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported positive outcomes, such as... See more

Quality

Users describe positive interactions with quality. Many customers praise the high-grade crystals, noting... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the kind, considerate, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the crystals from this shop are by far the best value for money I have experienced in my time of crystal collecting. Arrive in beautifully gift wrapped condition and look exactly as sho... See more

Rated 5 out of 5 stars

Team are very helpful on the live chat. Crystals arrived exactly as pictured in reasonable time with free delivery service. I will order spiritual decor from here again in the near future. Ps thank yo... See more

Rated 5 out of 5 stars

Bought a large Himalayan salt lamp. Beautiful lamp, the plug unfortunately was broken in transit but a replacement was sent out the next day. I communicated with Megan throughout my transaction who I... See more

Rated 5 out of 5 stars

I ordered the crystal advent calendar reduced from £170 to £85 so quite expensive, then I read the reviews and panicked! I emailed the company as the gift was obviously time sensitive , I ordered it S... See more


Company details

  1. Gift Shop

Written by the company

Endless Guidance offers premium one of a kind crystals, a huge collection of small and unique crystal gift ideas & spiritual decor!


Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Overall a great experience using…

Overall a great experience using endlessguidance, order was received as mentioned in emails with customer service and the quality of my gemstones are brilliant including rainbows and of a very high grade to add to my crystal collection.

December 14, 2025
Rated 1 out of 5 stars

Ordered on the 28th still hasn’t come…

Ordered on the 28th still hasn’t come when I contacted them they asked if I wanted it reshipped hoping this would solve the issue I said yes and unsurprisingly still didn’t come so stay well away from this. Still waiting for my money back

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Team are very helpful on the live chat

Team are very helpful on the live chat. Crystals arrived exactly as pictured in reasonable time with free delivery service. I will order spiritual decor from here again in the near future. Ps thank you for the surprise gift included in my order.

December 11, 2025
Rated 1 out of 5 stars

Not worth one star

Not worth one star.
Placed order 28th nov and paid express delivery. Now the 11th December and nothing in the post. Contacted them and they said they would process my order again when clearly they didn’t process my order the first time.
I wouldn’t bother buying anything from Endless “bother and waiting for my purchase” Guidance. In the process now of claiming my money back and contacting trading standards. Stay well away from this company.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

UPDATE! Slow delivery

16/11:
No dispatch or follow up mail since the order confirmation on the 16th November and this is the message I get when I trace: There was a problem looking up your order. Please try again.

19/12:
UPDATE! After chatting a few times I have now finally reveived my purchase 19/12 and that is more than a month ago.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Communication

I ordered the crystal advent calendar reduced from £170 to £85 so quite expensive, then I read the reviews and panicked! I emailed the company as the gift was obviously time sensitive , I ordered it Sunday night it arrived in plenty of time on the Friday. When I emailed them I got a reply within the hour which put my fears at rest, great customer service! The item was a lot smaller than I was expecting and for the price, I agree with a previous review much more sizing and contents should be explained on the website so more of an informed decision could be made if it’s worth the price. However Having said that my friend is loving the gift so far and let’s hope all 24 doors bring a quality crystal surprise!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, amazing gemstone store with very helpful customer service and high quality crystals. Would shop again.

November 26, 2025
Rated 5 out of 5 stars

Bought a large Himalayan salt lamp

Bought a large Himalayan salt lamp. Beautiful lamp, the plug unfortunately was broken in transit but a replacement was sent out the next day. I communicated with Megan throughout my transaction who I couldn’t fault. Thankyou.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Endless Nuisance

Endless Nuisance. Very late delivery, took 2 weeks as opposed to the 3 days promised on website and poor quality crystal. Customer service was terrible. Never again.

August 19, 2025
Unprompted review

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