Endurance Beds Reviews 

137
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Many consumers enthusiastically praise the exceptionally sturdy construction and solid build of the furniture, frequently noting that the materials feel truly robust, heavy, and exceptionally well-made for long-term use. People also widely appreciate the careful packaging, professional handling, and helpful delivery service, which consistently ensure that large items arrive safely at their destination. Some reviewers were not happy with certain unexpected delivery delays, inefficient transport services, and frustrating issues regarding missing fittings or incorrect parts upon arrival. A few buyers also mentioned encountering minor surface damage, scuffs, or noticeable imperfections in the paint finish of the wooden and metal frames.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the beds vary widely. While many customers... See more

Quality

Customers had positive experiences with quality, often describing the furniture as a gorgeous, sturdy, and... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with some experiencing quick arrivals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love the bed/colour/size just wish headboards both sides were higher and knobs bigger ,but very close to what my old bed looked like 👍so well done ,love it

Company replied

Rated 4 out of 5 stars

More comprehensive written instructions for assembling a double bed would have been more helpful. It’s also not clear from instructions which way up the side supporting panels should be. Otherwise p... See more

Company replied

Rated 4 out of 5 stars

Beautiful bed very happy, my only complaints are no assembly instructions was supplied and no cover for the exposing bolts which hold the frame together. I feel the covers would have given a better f... See more

Company replied

Rated 4 out of 5 stars

We chose a metal quad bed . Delivery took longer than expected and there was a few issues with the paint work on the frame but once contacted endurance beds resolved this quickly. Very pleased with th... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

Written by the company

Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.


Contact info

3.8

Great

TrustScore 4 out of 5

137 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(137)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality and Customer Service

Very happy with our purchase. The bed frame was as described. Delivery firm used was very good with updates and helpfulness with delivery. Very good customer service too when 1 of the bolts was faulty, with a new one sent the same day.

April 1, 2025
Endurance Beds logo

Reply from Endurance Beds

Thank you for your lovely review. We're so pleased to hear that you're happy with your purchase and that the bed frame met your expectations.

It's great to know the delivery team kept you well informed and that our customer service was able to resolve the bolt issue quickly for you. We’re always here if you need anything in the future.

Rated 5 out of 5 stars

Excellent high quality and very sturdy…

Excellent high quality and very sturdy metal bed

March 4, 2025
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Reply from Endurance Beds

Thank you for your great feedback. We're delighted to hear you're pleased with the quality and sturdiness of your metal bed. We put a lot of time into our designs to ensure we provide a sturdy solution for customers.

If there's anything else we can help with in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Good communication to help me decide…

Good communication to help me decide which model of headboard to buy, and then prompt delivery of a really nice, high quality item...

February 14, 2025
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Reply from Endurance Beds

Thank you for your kind words. We're so pleased our team could help you choose the right headboard and that you're happy with the quality and prompt delivery.

It’s always rewarding to hear when both the product and service meet expectations. If you need anything else, we’re always here to help.

Rated 4 out of 5 stars

Bed is good. Mattress uncomfortable.

The platform bed is great and, at the customised length, fits nicely into the space intended for it.
The memory 1200 mattress isn’t very comfortable, as I can feel the springs.
I have had to order a memory foam mattress topper to try to make it comfortable.

January 20, 2025
Unprompted review
Endurance Beds logo

Reply from Endurance Beds

Thank you for your feedback. We're glad to hear the customised platform bed fits the space perfectly and that you're happy with the frame itself.

We're sorry to learn the mattress hasn’t met your expectations in terms of comfort. Comfort can be very personal, and while many customers enjoy the feel of the Memory 1200, we understand it may not be the right fit for everyone. We hope the topper helps improve your experience, and if you’d like to explore alternative options in future, our team would be happy to advise.

Thank you again for your order and for sharing your experience with us.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, looks great. Good customer service and speedy delivery. Would recommend

February 18, 2025
Unprompted review
Endurance Beds logo

Reply from Endurance Beds

Thank you for your lovely feedback. We're so pleased to hear you're happy with the quality and appearance of your purchase, as well as the service and delivery experience.

We really appreciate the recommendation and hope you enjoy your new bed for many years to come.

Rated 5 out of 5 stars

Double adult bunk bed

Easy to order from website, delivered sooner than estimated time scale. Sturdy construction and easy to assemble ( Double bunk bed) for two people. Really pleased and would recommend. Five star service and competitively priced for quality product.

December 23, 2024
Rated 5 out of 5 stars

Bunk bed order

Very helpful throughout the whole ordering process. The bed is great with a really good bespoke colour finish.
Delivery was also made on the day exactly as I had asked for whilst ordering.

November 14, 2024
Rated 3 out of 5 stars

I had a mixed experience with Endurance…

I had a mixed experience with Endurance Beds. The customer service was very helpful, promptly responding to my inquiries and assisting me with an accidental order issue. The adult wooden bunk beds I ordered were well-made and looked great. However, the delivery process took over six weeks, and I had to chase up for updates. While the delivery team was efficient and polite, the experience could have been smoother. The beds were solid and required some effort to assemble due to unclear instructions. Overall, a decent experience with some room for improvement.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Quality Bed Frame and Service

Just wanted to say we finally received our bed frame last Saturday and assembled it.

It's fantastic! The custom dimension seems to be spot on with what we discussed and love the quality of it. So sturdy and not a single creak from it when using it - such great quality!

Plus just like to add my thanks to Hannah and Shane in dealing.

Best regards

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Delivery of Mattress disasterous

Purchased 7 foot cotwold style bed and accompanying mattress. I received a call from the company not long after the purchase to ask if I wanted to put a zip in the mattress for an extra £150 as the courier may damage it in transit. I was confused so just stated 'don't damage it in transit' please. Bed arrived and is of really good quality- sturdy, looks good and the delivery was spot on. The mattress delivery was a disaster, for a 7 foot heavy duty mattress the two slight looking guys could barely lift it off the ground. I was informed at that point that a zip would have been handy to fold it so that it could be easy moved up two flights of stairs. It would have been nice to have been told that on the call I received. They had the audacity to charge me £75 to get it redelivered with two strong fellas this time. These guys had no problem but the mattress had to be folded to get it up the stairs voiding the warranty and there is a slight dent in the middle now. It'a shame as the bed was perfect

October 22, 2024
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Reply from Endurance Beds

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’re happy with the quality and design of the 7-foot Coxford wooden bed and that the bed delivery itself met your expectations.

However, we regret that the mattress delivery didn’t meet the same standard and understand the frustration caused by the lack of clarity surrounding the zip option. For large, heavy-duty mattresses—particularly in a size like this—our team occasionally recommends adding a zip to make manoeuvring up stairs or through tight spaces easier. Unfortunately, it seems the reasoning behind this recommendation wasn’t explained clearly enough, and we’re sorry for any confusion.

Regarding the delivery service and subsequent charge for redelivery, we sincerely regret that the experience fell short of your expectations. We always aim to deliver a seamless service, and we’re sorry that you were left disappointed, particularly with the impact on the mattress warranty and the reported dent.

It is the customers responsibility to confirm accessibility especially when ordering an over-sized mattress. We cannot be held liable for the fee's accrued for failed deliveries where mattresses cannot make it to the room of choice and are returned by the couriers. Our couriers do seek customers confirmation before attempting to 'force' the mattress into otherwise inaccessible areas.

I apologise that this delivery was not completely seamless. We do learn from every experience and will aim to be more clear in terms of our zip and link service.

Rated 5 out of 5 stars

Great bed, good packaging

Great bed, good quality. Arrived in 3 weeks after order.
It was well wrapped - there was a nick on the packaging, which went through 3 layers of the foam wrap, but didn't get through the cling film and bubble wrap, leaving the wood untouched.
We assembled it ourselves in about 3 hours following the instructions

November 4, 2024
Unprompted review
Rated 4 out of 5 stars

Fabulous solid bed

Fabulous solid bed - no creaking! I must have looked at every UK beds website before settling on this one. More expensive but worth it. I've taken off one star because 1 of 4 drawers arrived damaged - but it was picked up and replaced without a quibble.

October 2, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. We wanted the bed as soon as possible and the staff were most helpful and made sure it happened. The bed is excellent and we are very pleased with it. Thank you.

September 24, 2024
Rated 5 out of 5 stars

Adult Wooden Bunk Beds

Adult Wooden Bunk Beds- Very well made bed & they look great. Customer service was fantastic as they called me straight away when I had accidentally ordered the wrong size mattress so that it could be rectified. Delivery is done by an external company but lots of options available and they were efficient, polite and on time , with a call being placed 30 minutes to check I was still Ok with delivery.

September 2, 2024
Rated 5 out of 5 stars

A very good customer service,always…

A very good customer service,always there to help you with your enquiry or any problem you have with there product and there products are nice and durable (bed) and I will definitely buy from there again if I should need to buy a bed.

September 3, 2024
Rated 5 out of 5 stars

Ordered the custom quad double bunks

Ordered the custom quad double bunks. Black metal finish. Gosh these are absolutely solid and weighs a tonne!. Poor delivery guy had to humph them up my stairs as his work mate was off sick. Sterling job done with a smile though. Took just over 6 weeks from order to delivery. Chased up customer service twice for updates. Very helpful and friendly responses. Quite happy with order and my adult boys love the bunks. Easy enough to build after one hiccup where it says not to fully tighten bolts until built but 4 of the bolts are not accessible after you put the next piece on so had to undo bolts to tighten, then all went well!. Thanks guys for a great solid product. Worth the cost!.

August 23, 2024
Unprompted review

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