Energia Reviews 

5,706
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 437 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making interactions pleasant and informative. The customer service is often highlighted as excellent, with many appreciating the clear communication and personalized assistance. People found the switching process to be smooth, easy, and quick, contributing to a positive overall user experience. However, some customers also noted concerns regarding pricing and billing, reporting significantly increased bills after contracts lapsed without sufficient warning. Additionally, a few reviewers experienced unhelpful or confusing interactions with customer service, particularly when trying to resolve billing discrepancies or issues with switching providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising agents for... See more

User experience

Customers had positive experiences with user experience, finding the process of switching providers easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more

Company replied

Rated 5 out of 5 stars

Sophia vijayakumar Brilliant 👏 👏 I am looking to change my provider and I put it on the long finger and then Sophia came to my door she is wonderful and change over is very quick and easy and v... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(5,706)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Very good and professional and help me to switch easily and very friendly happy to switch to energia

July 29, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Munni,

Thank you for taking the time to leave your review. I am delighted to hear that Sophia was able to assist you with the switching process, and that you found her professional and friendly. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia helped switch us to a cheaper…

Sophia helped switch us to a cheaper plan and made the process very easy

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Shaun,

We're so glad Sophia could help you find a more affordable plan and make the process easy for you. Thank you for your kind words and feedback.

Kind regards, Robert

Rated 5 out of 5 stars

Priya patha great job in the change…

Priya patha great job in the change over for us.

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi David,

We're so glad to hear that Priya was able to such a great help in the changeover process to Energia. We appreciate your kind words.

Kind regards, Robert

Rated 5 out of 5 stars

I had great experience with Sriram &…

I had great experience with Sriram & Kevin .they are very good persons to share all the informations regarding the plans. I am very happy .

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi,

Thank you for taking the time to leave your positive review. We are so happy to hear that Sriram & Kevin were able to provide you with all the information you needed regarding our tariffs.

Kind regards, Robert

Rated 5 out of 5 stars

Priya Patha signed me up to energia…

Priya Patha signed me up to energia today at my door. She was absolutely lovely and a pleasure to deal with. Savings will be good too! Thanks so much Priya

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Denise,

We're so happy to hear about your positive experience and that you found Priya helpful and a pleasure to deal with. We appreciate your kind words!

Best regards, Robert.

Rated 5 out of 5 stars

Lovely experience with sales assistant…

Lovely experience with sales assistant Marwan Khalil when he called to our house today. Very pleasant, informative and helpful, overall an easy decision to switch providers!

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Susan,

Thank you for taking the time to leave a review. I am so happy to hear that Marwan was so pleasant, informative and helpful during your interaction with Marwan. It is great to hear that you have decided to switch to Energia and a hope that you enjoy your time as our customer.

Kind regards,
Alyson

Rated 5 out of 5 stars

sophia vijayakumar

sophia vijayakumar

....very professional , helpful and very fast in organizing any account set up require

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Magdalena,

Thank you for taking the time you leave your review. It is great to hear that Sophia was so helpful and professional and that everything was very efficient. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Hi there.I am so happy to deal with…

Hi there.I am so happy to deal with JOEL THOMAS so helpful and polite.I recommended for everyone.Thank you Joel

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Nadieh,

Thank you for taking the time to leave your review. I am so happy to hear that Joel was so helpful and polite. We really appreciate your feedback, and I will pass your feedback on to Joel.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Matthew Murphy

Matthew was very professional and very helpful with the switch over he explained everything perfectly well. He is a credit to Energia!

July 28, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Maria,

Thank you for taking the time to leave your review. It is great to hear that Matthew was so helpful and professional and that everything was explained well to you. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 4 out of 5 stars

Easy changeover with no problems

Easy changeover with no problems

July 24, 2026
Energia logo

Reply from Energia

Good Morning Joe,

Thank you for taking the time to leave your review. It is great to hear that you have switched over to Energia and that it was very simple without any issues. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayskumar

Sophia vijayskumar

Very good customer service very good explanation on bill calculation very friendly smiley good energy happy to come back to energia thanks for best offer

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Ina,

Thank you for taking the time you leave your review. It is great to hear that Sophia was able to find the best offer for you and that she provided you with great customer service in her friendly manner. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha was very polite and helpful…

Priya patha was very polite and helpful and explained everything very well I was very happy with the experience

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Dermot,

Thank you for taking the time you leave your review. It is great to hear that Priya was so helpful and explained everything very well. We really appreciate your feedback and hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia Vijayakumar is very professional…

Sophia Vijayakumar is very professional and explained the plans clearly made the process easy. Happy to switch to energia

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Prasanthi,

Thank you for taking the time you leave your review. It is great to hear that Sophia was very professional and explained everything well and made the switch over process so easy. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha was great

Priya patha was great! Very helpful and informative. Excellent customer service

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Karl,

Thank you for taking the time you leave your review. I am delighted that Priya was so helpful and informative and that she provided you with such great customer service. We really appreciate your feedback and I will pass this on to Priya.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia has been very helpful and…

Sophia has been very helpful and persuasive for us to change to energia for better. Thank you

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Patrycja,

Thank you for taking the time you leave your review. I am delighted that Sophia was very helpful in the switch over process. We really appreciate your feedback and I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Thank you Priya Patha

We were previously with another provider and were paying far more than we should have been. Priya Patha called to our door and explained how she could save us money with a better rate. She was so friendly, knowledgeable and took the time to answer every question we had without making us feel rushed. She made the whole process so simple and stress free. I honestly couldn’t recommend Priya highly enough!

July 27, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Lorraine,

Thank you for taking the time you leave your review. I am delighted that Priya made the switch over so stress free for you in such a friendly manner and that she was able to find the best rates for you. We really appreciate your feedback and I will pass this on to Priya.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with

July 24, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Maurice,

Thank you so much for taking the time to leave your review. We really appreciate your positive feedback and I hope you continue to enjoy your time as our customer!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Seamless switching at the front door

Seamless switching at the front door. Thanks to Preethi!

July 24, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Marion,

Thank you for leaving your review. I'm so happy to hear that Preethi was able to assist you and you found the switching process easy! I hope you continue to enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Very efficient and polite

July 24, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Alice,

Thanks so much for taking the time to leave your review. I'm glad to hear that you found Sophia efficient and polite. We appreciate your positive feedback!

Kind Regards,
Rachel

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