Energia Reviews 

5,705
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 437 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making interactions pleasant and informative. The customer service is often highlighted as excellent, with many appreciating the clear communication and personalized assistance. People found the switching process to be smooth, easy, and quick, contributing to a positive overall user experience. However, some customers also noted concerns regarding pricing and billing, reporting significantly increased bills after contracts lapsed without sufficient warning. Additionally, a few reviewers experienced unhelpful or confusing interactions with customer service, particularly when trying to resolve billing discrepancies or issues with switching providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising agents for... See more

User experience

Customers had positive experiences with user experience, finding the process of switching providers easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more

Company replied

Rated 5 out of 5 stars

Sophia vijayakumar Brilliant 👏 👏 I am looking to change my provider and I put it on the long finger and then Sophia came to my door she is wonderful and change over is very quick and easy and v... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(5,705)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Energia offer

Hi, I met Steve from Energia today. He knocked on my Doors and made an excellent offer. I highly recomend his services. He will look after your energia account well. Miriama

July 15, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Miriama,

Thank you so much for taking the time to leave your review. I'm so glad to hear that Steve was able to assist you in finding a suitable tariff. I hope you enjoy your time as our customer!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia Vijaya Kumar

Sophia Vijaya Kumar

Great service, got good deal

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Artus,

We are so happy to hear that you received great service from Sophia and a good deal. We appreciate your positive feedback!

We hope you continue to enjoy your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

I am very happy very satisfied highly recommend

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Lana,

We are so happy to hear you are satisfied and highly recommend us! Thank you for your wonderful feedback.

We hope you continue to enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Easy Switch, pleasant staff.

Spoke with a very polite, helpful & patient member of the sales team, Joel. He explained the contract terms and made the switch experience easy. Top marks.

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Linda,

Thank you for taking the time to share your positive experience. We're so glad to hear that Joel was polite, helpful, and patient, making your switch easy. We truly appreciate your feedback.

Kind Regards
Sarah

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar
Explained everything highly recommended

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Marian,

We're so happy to hear that everything was clearly explained to you. We truly appreciate your high recommendation!

Kind Regards
Sarah

Rated 5 out of 5 stars

Priya patha is excellent young girl and…

Priya patha is excellent young girl and she have knowledge what she is doing and that's the reason i am convinced to switch with your company..great service

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Shahzad,

Thank you for taking the time to leave your review. I am delighted to hear that Priya was able to assist you with such great service, and that you are happy with your decision to switch to our company!

We hope you continue to enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Sophia Vijayakumar

Sophia Vijayakumar

She is very professional & highly recommended.

July 14, 2026
Unprompted review
Energia logo

Reply from Energia

Good morning Seweryn,

We are so happy to hear about your positive experience with Sophia and appreciate your kind words!

We hope you enjoy the rest of your time as an Energia customer!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Fantastic experience with the kind and…

Fantastic experience with the kind and knowledgable Priya Patha!

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Amy,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was so kind and knowledgeable and was able to assist you with everything. We really appreciate your feedback.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Lovely person to interact with, very kind and nice would recommend.

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Eimantas,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Sophia was very kind in her interactions with you. I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Mohit Shukla is wonderful person he…

Mohit Shukla is wonderful person he explained everything and he is really consistent in his job and polite person as i met thanks

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Rafal,

Thank you for taking the time to leave your positive review. I am so glad to hear Mohit was helpful and polite. I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar came to my door and…

Sophia vijayakumar came to my door and explained me everything and I am absolutely delighted with the service

Happy to switch to energia

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Trevor,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Sophia explained everything very well and provided you with a great service. We really appreciate your feedback!

Kind Regards,
Alyson

Rated 5 out of 5 stars

Joel Thomas provided an excellent…

Joel Thomas provided an excellent service in signing me up as a new customer he couldn’t have been better, and I was very happy with the rates and service provided by energia

July 13, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Hugo,

Thank you for taking the time to share your positive experience. I'm so glad to hear that Joel was able to assist you in registering and that you are happy with your tariff! I hope you continue to enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sumanth from Energia was brilliant

Sumanth from Energia was brilliant

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Paras,

Thank you for taking the time to leave your review. I am delighted to hear that Sumanth was able to assist you! We really appreciate your positive feedback.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar.

Sophia vijayakumar.
Brilliant communication skills and very friendly.

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Jincy,

We're so happy to hear that Sophia's communication skills were brilliant and friendly. Thank you for your kind words and feedback!

Kind Regards
Sarah

Rated 4 out of 5 stars

I met Samjeed Illikkottil recently in…

I met Samjeed Illikkottil recently in his work with Energia. I had an issue with another supplier and Sam was very helpful in assisting me to resolve my problem.
He even followed up with a phone call a couple of days later. Thank you .

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Hi John

We are delighted to hear about the excellent support you received from Samjeed in resolving your issue with another supplier. It is wonderful to know that their assistance and follow-up call made such a positive impact. We appreciate you sharing your positive experience with us.

Kind Regards,
Sarah

Rated 5 out of 5 stars

Ananya Manjunath was a real pleasure to…

Ananya Manjunath was a real pleasure to deal with....professional and courteous and she hopefully save me some money on my heating bills.

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Kieron,

Thank you for taking the time to share your positive experience. We're delighted to hear that Ananya was professional and courteous, and we hope you see the savings on your heating bills!

Kind Regards,
Sarah

Rated 5 out of 5 stars

Ms sophia helped me to swith to energia

Ms sophia helped me to swith to energia
She explained the plan and offers

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Saawan,

We're so happy to hear Sophia provided such clear and helpful assistance with your plan. We appreciate your feedback!

We hope you continue to enjoy your time as an Energia customer.

Kind Regards,
Sarah

Rated 5 out of 5 stars

Sean

Sean, super adviser. It help me understand the bills in a way i did not understand until now. So logical and simple. No game behind. Great work

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Zenaida,

We're so glad to hear that Sean was able to simplify your understanding of the bills. We appreciate your kind words!

We hope you enjoy your time as an Energia customer.

Kind Regards
Sarah

Rated 5 out of 5 stars

Sophia vijayakumar came at my doorstep…

Sophia vijayakumar came at my doorstep and explained me everything and she is so friendly I am happy to switch to energia

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Leandro,

Thank you for your wonderful review! We're so pleased to hear that Sophia provided you with such a friendly and informative experience, making your switch easy and enjoyable. We appreciate your feedback!

Kind Regards,
Sarah

Rated 5 out of 5 stars

I had a great conversation with the…

I had a great conversation with the professional and decent agent, Simon mccloskey, who went through all the possible options to renew my contract and refused to let me leave unsatisfied.

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Yosef

Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience discussing your contract renewal options and that Simon ensured you were completely satisfied. We truly appreciate your feedback.

Kind Regards
Sarah

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