Energia Reviews 

5,705
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 437 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making interactions pleasant and informative. The customer service is often highlighted as excellent, with many appreciating the clear communication and personalized assistance. People found the switching process to be smooth, easy, and quick, contributing to a positive overall user experience. However, some customers also noted concerns regarding pricing and billing, reporting significantly increased bills after contracts lapsed without sufficient warning. Additionally, a few reviewers experienced unhelpful or confusing interactions with customer service, particularly when trying to resolve billing discrepancies or issues with switching providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising agents for... See more

User experience

Customers had positive experiences with user experience, finding the process of switching providers easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first spoke to Amelia to find out all about different rates/packages available for electric car. She was ever so patient while trying to help me understand the different pricing systems. It was a ve... See more

Company replied

Rated 5 out of 5 stars

I contacted Energía on Saturday and a lovely woman called Somiya explained everything very clear. Then, on Monday, she called me back at the agreed time to finalize the switch. She answered me all my... See more

Company replied

Rated 5 out of 5 stars

Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almo... See more

Company replied

Rated 5 out of 5 stars

Sophia vijayakumar Brilliant 👏 👏 I am looking to change my provider and I put it on the long finger and then Sophia came to my door she is wonderful and change over is very quick and easy and v... See more

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Green Energy Supplier

Written by the company

Energia is part of the Energia Group and together we energise over 250,000 homes and businesses across Ireland with renewable electricity and natural gas. Energia first launched in 1999 to business electricity customers and in 2014 Energia entered the residential market in Ireland. Leading the way in sustainable energy, Energia has been the longest provider of Renewable Electricity in Ireland. Energia Group supplies approximately 17% of the island of Ireland’s total electricity requirements and 20% of the island’s total wind power meeting the energy needs of 800,000 homes and businesses with competitive electricity and gas services provided through its two retail brands Energia and Power NI. Our shared Energia group vision centres on being a force for change towards greener, cleaner and smarter energy generation. We do this through ongoing research, development and investment in renewables, technology and customer solutions.

Gold Winner

UK National Contact Centre Awards 2025

UK National Contact Centre Awards 2025
Energia Group were awarded the Gold Winner Award at the UK National Contact Centre Awards 2025.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(5,705)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Priya patha was very good and explained…

Priya patha was very good and explained things clearly. I highly recommend her.

July 10, 2026
Unprompted review
Energia logo

Reply from Energia

Good Afternoon Baby,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything. We really appreciate your feedback.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Stephen Cunningham approached my door…

Stephen Cunningham approached my door today, and he was the first person in 15 years to convince me to change providers. Very nice man, professional, very knowledgeable. Thank you Stephen. 5 star all round, Happy customer 😀

July 9, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Lucie,

Thank you for taking the time to leave your review. I'm delighted to hear that Stephen was able to assist you with your switch and that you found him to be professional and knowledgeable. We appreciate your feedback and I hope you continue to enjoy your time as our customer!

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha is brilliant

Priya patha is brilliant, she is persistent and made us switch us to energia she is a pleasant person to speak too happy to move to energies bcz of her

July 9, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Jim,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything. I hope that you enjoy your time with Energia.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Excellent service by Samjeed…

Excellent service by Samjeed Illikkottil.
Setup was seamless thanks to Samjeed. He walked me through everything clearly, answered all my questions, and ensured I got the best setup for my needs. Great communication and top-tier customer service!

June 18, 2026
Unprompted review
Energia logo

Reply from Energia

Good Afternoon Awais,

Thank you so much for your kind words and positive feedback! We're delighted to hear that Samjeed made your setup process seamless and stress-free. We'll be sure to pass your compliments on to Samjeed. Thank you for choosing us, and we look forward to assisting you again in the future!

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar was very nice…


Sophia vijayakumar was very nice friendly lady due to her I switched to energia she gave me good rates and she is very helpful.

July 8, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning May,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Sophia was able to find a tariff that suits you and assist with your switch to Energia. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia was very helpful and informative…

Sophia was very helpful and informative and made the process of changing so easy

July 8, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Lorna,

Thank you for taking the time to share your positive experience. I'm delighted to hear that you found Sophia helpful, and that she was able to assist with your registration! I hope you continue to enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia was very heplful and had good…

Sophia was very heplful and had good knowledge of the products.

July 8, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Mandy,

Thank you for taking the time to leave your review. I am so glad to hear that Sophia was able to assist you! We really appreciate your positive feedback.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Stephen Cunningham came to my door…

Stephen Cunningham came to my door today was currently with prepaypower it was costing me a lot of money, €50-70 a week i was putting into the meter, stephen called at the right time and saved me almost €775 for a year, 5 star rating all the way, very important rep for energia, hes a credit to the company. A rep called me a few momths ago and went through everything from bord gas, speaking to him four a half an hour an he ended walking away and left me with no option, stephen called, spoke to him 20 and he sorted everything out. Happy customer thanks so much for helping me out. 5 star all round as i mentioned before 😊

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Victoria,

Thank you for taking the time to leave your review. I'm delighted to hear that Stephen was able to assist you with your switch. We appreciate your feedback and I hope you continue to enjoy your time as our customer!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Ms Ananya An excellent representative…

Ms Ananya An excellent representative for Energía. Very friendly. Makes it easy to understand everything about the service and the options.

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Padraig,

Thank you for taking the time to leave your review. I'm glad to hear that Ananya was helpful in explaining our options. We really appreciate your positive feedback.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Priya patha was very friendly

Priya patha was very friendly, i was happy she could help me with my electricity bill. She expalined to me that my rate was very high and that energia can make me save up to 480€ for the next year. I was deligjted about the idea and i signed up without any hesitation. Thx Energia and thx Priya😊

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you in registering with us. We really appreciate your feedback!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar
Very friendly and convincing
Because of her i switched to energia

July 7, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Paul,

Thank you so much for leaving your review. I'm glad to hear that Sophia was able to help you with your switch to Energia! I hope you enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Very good service and good explanation

Very good service and good explanation. Sumanth

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Nadir,

We're so glad to hear you received excellent service and a clear explanation. We appreciate your positive feedback!

We hope you continue to enjoy your time as an Energia customer.

Kind Regards,
Sarah

Rated 5 out of 5 stars

Priya patha.called to our door today…

Priya patha.called to our door today from Energia. She was very friendly, patient and gave us clear advise on our bill. We were happy to sign up for our gas and electricity with her today.

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Hi,

Thanks so much for taking the time to leave your review. I'm so glad to hear that Priya was able to assist you, and I hope you enjoy your time as our customer!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar

Sophia vijayakumar

Everything great and Sophia so friendly and helpful 😃😃😃

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Hi Fujiko,

Thank you for taking the time to leave your review. I'm glad to hear that you've found Sophia so helpful and friendly! We really appreciate your feedback.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Sophia vijayakumar .

Sophia vijayakumar .
Great to deal with !

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning,

Thank you so much for leaving your review. I am so happy to hear that Sophia was able to help you with your enquiry, I hope you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Sophia vijayakumar was a very nice and…

Sophia vijayakumar was a very nice and pleasant woman. She was so helpful to me

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Leah,

Thank you so much for leaving your review. It's great to hear of your positive experience with Sophia, and your feedback is much appreciated!

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya is a great person helped me with…

Priya is a great person helped me with everything and it was been a year since we are with energia and wanted to leave this review for her

July 6, 2026
Unprompted review
Energia logo

Reply from Energia

Good Afternoon,

Thank you for taking the time to leave your review. I'm delighted to hear that Priya was able to assist you with everything! We really appreciate your feedback, and I hope you continue to enjoy your time as our customer.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Priya patha was such a nice and…

Priya patha was such a nice and friendly individual, she us gave lots of information based on the benefits that come with energia and what energia has to offer and overall such a great individual.

July 3, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Neringa,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything and that she was friendly and provided plenty of information. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Priya patha

Priya patha

July 3, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Remigijus,

Thank you for taking the time to leave your review. I am so happy to hear that Priya was able to assist you with everything.

Kind Regards,
Alyson

Rated 5 out of 5 stars

Very good expierience

Very good expierience, friendly staff

July 3, 2026
Unprompted review
Energia logo

Reply from Energia

Good Morning Sandra,

Thank you for taking the time to leave your review. I am so happy to hear that you had a great experience with us and that you found our staff to be very friendly. I hope that you enjoy your time as our customer.

Kind Regards,
Alyson

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