Energybite Reviews 

Dealing with this company was stressful at best. I understand after being let down by two previous solar battery providers that stock can be a problem.
So befor enguaging Energy bite i had my list of must haves prepaired, like do you have the stock to complete my job, can you complete the install befor May 30, how much extra for full house back up.
After being completely satisfied this was the business to go with, i signed up.
I continued requesting comformation of install right up to the eleventh hour.
Just days befor May 30 they informed me they wont be doing my job and would return my deposit. Since at that point there was no time to choose an alternative Installer, we had some heated negotiation where they reconsidered and agreed to do the job. There was a previous site inspection where the technition gave me a list of requirements which needed to be completed prior to any installation
Supply battery plinth, floor support bracing and remove the old inverter leave the wall clear. This work was completed and photo evidence provided, the tech contacted me and confirmed it all looked good and they would proceed on the scheduled date.
On the day a diffrent technition turned up with an attuded, clearely didnt want to be here. He started at me immediately about needing to run new cables and this added extra cost and time to the job he also said he didnt have the equipment to do full house back up.
Energy bite knew i had a 5 kw single phase system and was upgrading to 15Kw three phase, this was considered
In the original quote so just excuses.
He call the office they said they would not do the install unless i accepted a new contract, which meant i do the back up later at my expence and still pay the full cost.I Was Being bullied and cohurst into something I wouldn't normally accept. This was really stressful with no alternative i agreed.
Shortly after the event the system had been working fine and my technician came to do the full house backup.
At this he in formed me they didnt give me a 15kw system but only 10kw which was not adequate to do a full house backup and would only back up essential Systems. I contacted energy bite immediately and for the past 6 months, they have been lying to me and fobbing me off. I feel the only Avenue left to me now is to follow my legal options.
All the time this was unfolding i was having an industrial system installed for my business. This was completed by "Ausi solar battries" same time frame same situation but completely diffrent outcome.
Their installer was polite, motervated in his work "which was exceptional" and happy to be here. Only diffrence it was a larger system. Ausie Solar batteries are working on two more systems for my business and tell me they also do domestic installs.
I hope my situation helps anyone considering a battery for their home.

Don’t use these guys. Do yourself a favour, they get the cheapest installers take your money and never call or come back. Having to get my bank and police to get my money back. Ordered in Feb and still trying. Avoid at all costs!

I had the battery installed minus the blackout kit as agreed on. 4 months later I'm still paying for my electricity. Apparently, my system is not exporting to the grid. Tried calling support, it's almost impossible to get anyone. Then when you managed to get someone , he will tell you someone will be in touch with you by the end of the day. This dragged on for a whole month. I'm finally done with them. You can say their customer service is non-existence. Finally, I contacted the manufacturer. He said I have to contact the installer to fix the problem. I may have to refer them to NSW fair trading about their dodgy business practice.

One of the absolutely worst companies I have ever dealt with. TLDR: Promised in late January (29th) to install my battery prior to the rebate ending in May, reconfirmed this in March and April, but didn't. Still holding my $500 deposit.

They never had any intention of installing my system, never sent the batteries, never organised a local installer.

Promised a co-worker (in march) their and my system could be installed prior to may at the same time but have never got back to him with anything prior to the changes.

Clearly they only used the contract to prevent me from using another company so they could flog a more expensive system to me after the rebate changes.
Constant lies leading up to the changes that it would be installed until it was too late to do anything about it. They eventually admitted in a phone call they had booked too many slots and were prioritising larger cities.

I confirmed with the network provider that EnergyBite never even applied for approval for the installation at my address.

I still have no system.

They still have my deposit as of the 2nd of July after informing me in May they could no longer fulfil my original contract, even at a higher price.

I will update this review with the date my $500 deposit is returned - if it ever is. No update, they still have it. Avoid this mob at all costs - it hurt giving them even 1 star. (wrote the review while on hold to them).

Mythical System Size: 42 KWPanel Purchased: Fox ESSPurchase Price: $8,000

UPDATE: Deposit returned at 11:14pm on the 2nd July (5 months after paying it - 7 weeks after telling me it would be returned!!!) - only after leaving reviews and threatening to go through the courts. I will now be pursuing them for damages through the courts - I'll update this if anything comes of it.

I dealt with Jayden at energy bite. Long story short, stuffed around for 3 months without an install date. I got jack of it, asked for a refund, still waiting for said refund, nobody answers emails. I had to CC in multiple staff to get an answer.

1. Tried to get me to pay deposit before sending contract. (First warning sign)
2. Signed a contract on 18th March 2026.
3. Didn't hear anything for a month, so I send them an email asking for an update.
4. They tell me there's going to be a price increase, even though it was initially promised that they would sell me a system at pre-rebate price.
5. 30 April, We negotiate new price and system build, I agree to go ahead.
6. 21 May, May was when they said that we would be installing the system when I signed the first contract. Reality, not even a hint of an install date.
7. Emailed twice asking for updates and asked for refund 26th May.
8. On the 27th of May the install team sends me an email and says lets get things going. No mention of my previous emails. I proceed to tell the install team that I have cancelled my order and requested refund.
9. 1st June, still no reply from anyone. I email again including all installers, sales team, general info email. Threatening to involve regulatory bodies and office of fair trade and finally get a response saying a refund will be issued.
10. 5th June, still no refund.