Energy Bureau Reviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, approachable, and knowledgeable when handling contract renewals and energy switches. Reviewers often mention that advisors take the time to explain every detail clearly, ensuring a smooth and reassuring process from start to finish. People also appreciate the highly efficient service that consistently helps secure competitive market prices and achieve significant financial savings. Consumers consistently highlight that working with the team removes all the usual stress and pressure associated with utility providers. Reviewers note that advisors remain constantly available to answer questions and provide ongoing support long after contracts are signed.

What people talk about most

Staff

Customers report highly positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional assistance with energy... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient support.... See more

Price

Users describe satisfaction with price, reporting significant financial savings and competitive rates on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anthony has been great, he is always on hand to arrange my renewal but really pleased with the service after that, he doesn’t leave you after you have signed the contract. Not many brokers have a good... See more

Rated 5 out of 5 stars

I would normally be skeptical about companies that offer to help with your energy, however I am very happy so far with how things have been. Charles has been my main point of contact and I cannot faul... See more

Rated 5 out of 5 stars

What a great experience I have had with an honest Mr. Mark Steer, grateful for the knowledge given and the brilliant saving our company had made by using Energy Bureau. This industry is harsh, and a... See more

Rated 5 out of 5 stars

I been using Mark Steer for more than a few years. I have always received a 5 star customer service. He is very honest, approachable, helpful and knowledgeable. I will continue to always reach out to... See more


Company details

  1. Utility Contractor
  2. Electric Utility Company
  3. Gas Company

Information provided by various external sources

At Energy Bureau, we pride ourselves on developing business energy services that benefits you and your business best. With support and hassle-free management of your business gas and electricity, our aim is to compare energy providers and find the best rates that will not only reduce your energy overheads, but ensure you’re making the most of the tariffs and services available to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(664)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service

May 30, 2024
Energy Bureau logo

Reply from Energy Bureau

Hi Lisa Hirst

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Great Service

Very helpful and responsive to requests for information. Happy to discuss options and explain the pro's and con's of each tariff available.

Excellent service.

May 1, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi A Customer

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

This is the 2nd time Angela has renewed…

This is the 2nd time Angela has renewed our contract, very happy with the service & even better the prices offered.

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Jasmine Rugg

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Gas contracts quickly renewed

Gas contracts quickly renewed. Straightforward, clear pricing from Chloe as usual.

May 24, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Valued Customer

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Angela did a great job in saving our…

Angela did a great job in saving our business money.

May 22, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi John

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Good Communication

May 23, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Letit

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Excellent service

Excellent service, spoke to harj who was really helpful and efficient. Answered all my questions and I’ve saved money, would recommend to anyone.

May 22, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Becky Nicholls

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Great Service!!

Second time we have used Harj for our business needs. Great communication, very efficient and easy to deal with. The cheaper rates were a bonus too!!

May 21, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Cath

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Excellent service.

May 21, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi N Walden

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

I was reluctant to switch from my existing broker

As a high energy user we were reluctant at first to switch from one energy broker to another, but after discussing our situation with Angela I realised we were in the hands of experts. The service was exceptional and they were able to get us a much better deal that our previous broker. It definitely is the case that not all brokers are the same. Give them a try, you won't regret it.

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Matt Dakin Commercial Manager

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

The Wright pub Group

Dan helped us with our pub group. Easy to understand and honest, managed to get all our contracts with the same provider.. Happy to recommend

April 25, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Mark Wright

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Listen and Understand

Harj has taken time to understand to the decision making constraints faced by a charity such as ours and delivers information without prompting on a timely basis.

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Adrian Judge

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Great service from Chloe

Chloe was extremely helpful and secured me the best deal for my Gas & Electricity.

May 3, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi P Meggs

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Harj is helpful and dilligent in his…

Harj is helpful and dilligent in his research doing his best for the customer.

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Florent Buci

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Excellent and professional service…

Excellent and professional service provided.
Extremely efficient and response time was immediate.
Would definitely recommend this company

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Universal Fabrications Ltd

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Angela Howe was really helpful with…

Angela Howe was really helpful with whole process and really made things a lot easier from a business perspective here at Universal Fabrications.

May 16, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Tracey Patterson

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

achieved a 6% discount

Harj was very efficient in supporting us with our water contract.

We stayed with the same company but received a competitive rate and a discount of 6%

Thank you so much every penny counts.

May 15, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Allison Brown

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, your satisfaction is our top priority! We're constantly working to make your experience even better because our clients deserve the very best! 🌟

We're over the moon to keep serving your business needs and are absolutely committed to providing you with top-notch service for many years to come! 🚀✨

Additionally, we appreciate your willingness to refer us to your business colleagues. Rest assured, anyone you send our way will receive the same fantastic service and expertise you've enjoyed with us.

If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars
Energy Bureau logo

Reply from Energy Bureau

Hi Bharti Hindocha

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Updating contracts

Having spoken to Daniel regarding updating our contracts and getting fixed prices on the 29th April, he competed this very easy with no input from ourselves. Very helpful and gor the price we wanted

April 29, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Vicky Beckingham

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

Rated 4 out of 5 stars

Utilities.

Daniel Ross has been very helpful in forwarding quotes for our utilities contract. he has been very patient and understanding on the reason I am not able to give a answer straightaway.

May 10, 2024
Unprompted review
Energy Bureau logo

Reply from Energy Bureau

Hi Mrs Pam Lewis

Thank you for your kind words regarding your experience with Energy Bureau. We greatly appreciate your feedback and are delighted to hear that you found value in our services.

At Energy Bureau, customer satisfaction is our top priority, and we are continuously striving to enhance the experience for our valued clients such as yourself.

We are thrilled to continue serving your business needs and are committed to providing you with the highest level of service for years to come.

Additionally, we appreciate your willingness to refer us to your business colleagues. Referrals are invaluable to us, and we will ensure that any potential clients you recommend receive the same level of dedication and expertise that you have experienced.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

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