Lisa was great, knowledgeable and easy to talk to. She answered all my questions and provided in depth details. I am very surprised with the savings that are actually available if you are prepared to... See more
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Energy Deal is a price comparison and advisory service determined to find you a better electricity and gas deal. We want to make a difference, our unique model compares your current retailer up against our panel of retailers to see if we can get you a better deal.
Contact info
Level 4, 973 Nepean Highway, 3204, Bentleigh, Australia
- 1300 368 886
- feedback@energydeal.com.au
- energydeal.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 48 hours
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Great service by Joey
Great service by Joey, carefull detailed comparison with rates available. Which made us review our options and we choose a better package than offered by our previous long term supplier. This came about by our long term supplier reducing our solar input rate from 4.5c to 1c with a few weeks notice. Highly recomend you use this service.
Don't service our area
Well what didn't go wrong, apart from being on the phone to a guy I harderly understood for half an hout, then only to receive an email stating that they don't service my area. What a pain in the ar$e
You told me you had arranged new rates…
You told me you had arranged new rates with Energy Australia. I have not received anything from them, so tell me what went wrong. I would appreciate some feedback at the earliest, or have you just wasted my time????
Great service found me a better deal on…
Great service found me a better deal on my energy
Despite being a lengthy process it was…
Despite being a lengthy process it was worth it to get a good outcome.
Great service.
Dealing with Jane was amazing. She was so focused and did everything to make sure that I was well informed of the process from beginning to end. This made the process of obtaining the right utility provider an easier task than expected.
Excellent service.
New Electricity plan
Everything was explained to me in a way that was easy to understand. I was very happy with the customer service I received. I was very happy with the discount I will receive and the fact that my bills should very well be cheaper.
Great service from Energy Deal
The customer service was excellent the consultant was pleasant & well informed overall a positive experience looking forward to this level of service continuing with our new provider.
What a joy to be able to talk with some…
What a joy to be able to talk with some one you can understand as he went over every aspect of enquiry with me. Thank you Jacob
the person Joe we spoke to was very…
the person Joe we spoke to was very clear with every thing he explained to us
Explained how the energy plans work…
Explained how the energy plans work better in the consumer's favor. Helped with some aspects of plans offered by suppliers which are more than confusing and usually structured for the benefit of the supplier.
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