I ordered from them weeks ago. Their website says they deliver within a business week, but after an eternity of waiting for an update on delivery I contacted the company by email to ask what on earth... See more
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Although the compression socks are adequately made and decent quality, their length is ridiculously long. My husband is a very tall man, and they reach just below his thighs! I contacted customer serv... See more
Company replied
I ordered from them three weeks ago and no shipment has been received. I emailed customer service and got a list of incredibly unhelpful questions. Their live chat is useless as it sends you the same... See more
Company replied
They work great keeping my edema down. They are also the correct length and pressure, the last a good choice and the former probably by good luck, Nevertheless, they work. Only problem is as with all... See more
Company details
Written by the company
At Energy Fit Wear we only design clothing that will only help your body and daily functioning! We take pride in the quality of our products and delighted to serve our amazing customers around the globe With great integrity and customer service, always feel free to chat with us or send us an email anytime
Contact info
United States
- energyfitwear.com
2.0
Poor
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 month
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Ordered xxl 3 package of socks in March…
Ordered xxl 3 package of socks in March according to chart. Received April 4 and tried one on, it was so loose it had no pressure at all. Returned items, asked for refund. Fourteen days later firm agreed to refund. I spent $22.92 on these socks, they will refund me $11.17. New Jersey BBB agrees with them. If this isn't a scam, I don't know what is. Still have not received refund and will not for 5 more business days making it a total of 19 days. BEWARE!!!
March 28, 2024
Unprompted review
Reply from Energy Fit Wear
Hello, As we mentioned to you already, You were refunded the full amount for the value paid back of $11.17 for the item(s)
You indeed inflated the numbers as well, you paid a total of $17.12 **CHECK YOUR STATEMENT**
The remaining $5.95 amount was the charge of the shipping bill that was paid to the United States Postal Service. Not us. We fully refunded you on our end.
Please let us know if you have any additional questions or concerns.
The PKG came quickly..I love that. Everything seems to work well except the one thing I really wanted..the Blood Pressure part.
The PKG came quickly..I love that. Everything seems to wot
March 12, 2024
The compression socks don't offer…
The compression socks don't offer enough support. My ankle is still swollen. Socks are made well, but don't work well for me.
March 11, 2024
Reply from Energy Fit Wear
Hi there! We’re sorry to hear the compression socks didn’t provide the support you needed — that’s not the experience we want for our customers. 💛
Please email customercare@energyfitwear.com
with your order details, and our team will gladly review your situation and help find a suitable solution for you.
I believe that we found what we like…
I believe that we found what we like after trying many different companies
February 10, 2024
Third order for same compression socks…
Third order for same compression socks and waited 3-weeks for delivery
February 10, 2024
My husband was prescribed supportive…
My husband was prescribed supportive socks but the fit just wasn’t good. We went to the Tommy Coppers & he loves them. They work wonderfully.
February 10, 2024
Mixed Bag
It started out rough, but the ending was good. Three weeks after I placed the order, it still had not arrived. I followed up after 10 days, then after 15 days, but nobody contacted me. I basically gave up on getting it, then I was contacted by a lovely woman who made it happen and I had my order the day after she emailed me. All's well that ends well. The product is very good and I would buy from them again.
February 10, 2024
The sock feel like panty…
The sock feel like panty hose...design/patters are crooked or backwards of the othe sock pair. Shipping took forever..not worth the money or time...customer service is terrible.
February 10, 2024
Reply from Energy Fit Wear
We're sorry to hear about your experience with our socks. It sounds like the quality and design didn't meet your expectations, and we sincerely apologize for that. Additionally, we understand the frustration with the shipping delay and any issues you faced with our customer service.
Please know that we take these concerns seriously and are committed to improving our products and service. We'd like to make this right for you. Could you please provide more details about the issues you encountered, so we can assist you with a return or replacement?
Thank you for bringing this to our attention, and we appreciate your feedback.
Way to long between placing the order…
Way to long between placing the order and receiving product. I even emailed asking on order status and never got a response. Shaky way to do business fellas, rest assured that was my first and definitely last order with your company. I umpire college baseball and my colleagues and I order a lot of gear like this, sorry, but word has already gotten out. Please take me off your list and don’t send me any more emails.
Thank you,
Patrick Galdonik
February 10, 2024
Reply from Energy Fit Wear
We sincerely apologize for the delay in fulfilling your order and for not responding to your inquiry promptly. We understand the importance of timely communication and efficient service, especially when purchasing gear for professional use.
We're disappointed to hear that we fell short of your expectations and that your experience has led to a loss of confidence in our company. Please know that this is not the standard we strive to uphold, and we are taking your feedback seriously to improve our processes.
We have removed your email from our mailing list as requested. If there's anything we can do to make things right or assist you further, please let us know.
Thank you for your feedback and for giving us a chance to improve.
Reply from Energy Fit Wear
We're sorry to hear that your experience with our customer service was not satisfactory. We strive to provide the best support possible, and it's clear that we fell short in your case.
Please let us know the details of the issues you encountered so we can address them promptly and ensure a better experience for you and other customers in the future.
Thank you for your feedback, and we hope to have the opportunity to make things right.
late delivery slow customer response…
late delivery slow customer response wrong size
February 10, 2024
Reply from Energy Fit Wear
We apologize for the late delivery, slow customer response, and the wrong size you received. This is not the level of service we aim to provide, and we're sorry for the inconvenience caused.
Please let us know if you would like a replacement in the correct size or a refund. We're committed to resolving this issue and improving our service for future orders.
Thank you for bringing this to our attention, and we appreciate your patience.
I really like the socks
I really like the socks. They help keep me warm when it is cold outside and when I am wearing shorts in the summer and the air conditioning is on.
February 10, 2024
The socks were of good quality
The socks were of good quality. They performed as expected. Would recommend to anyone.
January 18, 2024
I love the compression socks
I love the compression socks! They make my legs feel so much better!
January 18, 2024
The E-mail response to a question
The E-mail response to a question. With the actual answer provided.
January 18, 2024
Reply from Energy Fit Wear
We're truly sorry for the lack of communication you've experienced. It's unacceptable that you haven't received responses to your emails, voicemails, or instant messages. We understand how frustrating this must be and sincerely apologize for the inconvenience.
We're here to assist you and resolve any issues you may have. Please let us know the details of your concern, and we'll prioritize addressing it right away.
Thank you for your patience, and we appreciate the opportunity to make things right.
Haven’t received my items
Haven’t received my items, tracking same since a few days after it was purchased.
January 15, 2024
Reply from Energy Fit Wear
We're sorry to hear that you haven't received your items and that the tracking information hasn't updated. This is not the experience we want for our customers, and we apologize for the inconvenience.
We'll investigate the status of your order immediately and provide you with an update as soon as possible. If the package has been lost in transit, we'll arrange a replacement or a refund, depending on your preference.
Thank you for your patience and understanding. Please let us know if there's anything else we can assist you with.
Blood Pressure Function
Was really disappointed that the BP function isn't accurate.
December 18, 2023
Reply from Energy Fit Wear
If you’re having trouble, please email customercare@energyfitwear.com
— our team will gladly guide you through the proper setup and usage steps.
Loose
They don't stay up! The sag part way down to the calf and they don't feel like they compressing very well. The last pairs I bought were nice and snug compared to the new ones. The old ones are over a year old and they just started to sag which is why I bought the new ones.
December 14, 2023
Reply from Energy Fit Wear
We’re sorry to hear the new socks didn’t fit or feel like your previous pairs. 💛
Please email customercare@energyfitwear.com
and our team will be happy to look into this and help make it right for you.
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