They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year , gas prices have gone up buy not doubled , rath... See more
Company replied
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Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found ve... See more
Company replied
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered with Telephone Preference Service. Keeps asking for information which would allow th... See more
I went into the Energywise email. Put in details of current energy provider and usage per year plus postcode. They suggested relevant tariffs. You simply clicked on the one you wanted then confirm, ad... See more
Company replied
Company details
Written by the company
A quick and easy energy price comparison service, look no further than energyhelpline! We compare all major UK energy companies, process your switch swiftly and ensure there is no interruption to your supply for maximum peace of mind. Switch with us by phone or online, and save up to £461 on your energy bills! We don't just do electricity and gas, we also have a team of experts who can get you a new meter.
Energy Helpline
Written by the company
- Save up to £461 on your energy bills!
Contact info
Comparison Technologies Ltd, Ground & Lower Ground, One Valentine Place , SE1 8QH, London, United Kingdom
- energyhelpline.com
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The switch hasn’t happened yet but am…
The switch hasn’t happened yet but am happy with Energy Helpline, their prices were cheaper than the companies own website.
September 9, 2021
Reply from Energy Helpline
Hello Geoff L,
We would like to thank you for your feedback and the 5 star review!
We are pleased to read that you found a good deal on our website and really hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
It was quite easy to use i
September 9, 2021
Reply from Energy Helpline
Hello Belinda,
Thank you for your feedback on our service.
We are pleased to read that you found our service easy to use, we do aim to make the switching process as easy and clear as possible for customers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Rubbish service
September 8, 2021
Reply from Energy Helpline
Hello Amgad,
We are sorry to read that you did not find our service satisfactory.
If you wish to discuss your concerns further, we would request for you to call our friendly customer services team on 0800 634 3868 and one of our customer services advisors will be happy to assist you further.
Kind regards,
The Energy Helpline Customer Services Team
I have used Energy Helpline for a…
I have used Energy Helpline for a number of years and have referred many friends and family to use there service because of the cost saving and ease of use.
The ease of use and how easy it is to switch suppliers with minimal fuss is amazing.
Highly recommend 👌🏽
September 8, 2021
Reply from Energy Helpline
Hello,
Thank you very much for your lovely on our service, we really appreciate it.
We are very happy to read that you have recommended our service to your friends and family so that we can help them save money too!
We hope to assist you again in the future!
Kind regards,
The Energy Helpline Customer Services Team
What a missive let down
What a missive let down.
On my first application I was told the email address I was using to confirm my application was not the email address on my application. But you were emailing me using the email address I had used and I was responding to your email. What!! How can that be. I couldn’t get a satisfactory answer to this and the application timed out
So I make another application and you send me two emails. One saying EON Next had rejected it because the address was invalid and another saying there was possibly an outstanding amount on a previous account. After chasing this through EON and EON Next and them confirming they had no problems with me applying for an account but they had no record of an application from Energy Helpline, you then tell me today when I called you team again, that the emails were sent in error, but the application can’t be re-processed.
So twice I have missed tariffs that are no longer available.
Your customer service representative was apologetic but I’m the one that has lost out due to your system errors.
Not impressed at all.
September 8, 2021
Reply from Energy Helpline
Hello David,
We are very sorry to read of your experience.
If you wish to discuss your concerns further, please call our friendly customer services team on 0800 634 3868 and our of our customer services advisors will be happy to discuss this with you.
Kind regards,
The Energy Helpline Customer Services Team
Problem with suppliers
Problem with suppliers, several said not enough information which I couldn't understand as I had given everything I could. Resorted to SoEnergy as was with them at my old address and had no problems.
September 8, 2021
Reply from Energy Helpline
Hello Janet Aherne,
Thank you for your feedback.
We are sorry to read that you had some difficulties with signing up with some of the suppliers, but we are pleased to hear that you got this resolved.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello David,
We would like to thank you for your review and are pleased to read that you found our website easy to use!
We hope to assist you again in the future!
Kind regards,
The Energy Helpline Customer Services Team
Quick and simple change
Quick and simple change of my electricity supplier, with simple form to fill in.
September 8, 2021
Reply from Energy Helpline
Hello Charles,
Thank you for your lovely feedback.
We are very happy to read that you found our service quick and easy to use to change your suppliers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
So quick and easy to use
So quick and easy to use, takes away all the stress and gives you all the information needed in one place in order to make an informed decision.
September 8, 2021
Unprompted review
Reply from Energy Helpline
Hello Kim Jenkinson,
We would like to thank you for your feedback on our service.
We are very pleased to read that you found all the information that you needed and that you feel the process is stress free!
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
gave me the advice i needed
September 8, 2021
Reply from Energy Helpline
Hello Vanessa,
Thank you for your feedback on our service.
We are pleased to read that our service provided you with the information that you required.
Kind regards,
The Energy Helpline Customer Services Team
It was very easy to use
September 8, 2021
Reply from Energy Helpline
Hello Derek Judd,
Thank you for your feedback on our service and for the 5 star review!
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Quick and easy
September 8, 2021
Reply from Energy Helpline
Hello Customer,
Thank you for your feedback and the 5 star review.
We are pleased to read that you found our service quick and easy to use.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Imad,
We would like to thank you for your feedback and the 5 star review.
We are pleased to read that you found our service easy and fast to use to find a new energy supplier and we hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Best comparison site
Best comparison site
This is by far the best comparison site miles cheaper than anyone else would highly recommend as super efficient and professional
September 7, 2021
Reply from Energy Helpline
Hello Tracey,
Thank you for your feedback on our service.
We are very pleased to read that you are happy with our service and would recommend us to others, we really appreciate it.
Kind regards,
The Energy Helpline Customer Services Team
Found Energy Helpline through Martin…
Found Energy Helpline through Martin Lewis Programme - very easy to use ,quick comparison details and then choosing a company and tarif was very easy ,at this moment highly satisfied-will use again when required. Nice touch to get an instant email from the ceo of the chosen company welcoming me to the company.
September 7, 2021
Reply from Energy Helpline
Hello Anthony,
We would like to thank you for your feedback, we really appreciate it.
It is lovely to read that you found our service easy and quick to use and that you are highly satisfied with the service that we have provided.
We hope to assist you with switching suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Switching very straight forward
The site gave me the information I wanted in the order I wanted. The decision to switch and the choice of company was clear. Name and payment details - job done
September 7, 2021
Reply from Energy Helpline
Hello Malcolm,
Thank you for your feedback on our service.
We are happy to read that you found the information you needed on our website and that the switch application process was easy for you.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Excellent and so simple
September 7, 2021
Reply from Energy Helpline
Hello John Cairns,
Thank you for your feedback and the 5 star review!
We are pleased to read that you found our service easy to use, as we aim to make the switching process as easy as possible for customers.
Kind regards,
The Energy Helpline Customer Services Team
Easy to use and quickly provided best…
Easy to use and quickly provided best energy comparisons and overall savings. Would recommend to anyone looking to save money.
September 7, 2021
Reply from Energy Helpline
Hello David Chadwick,
We would like to thank you for your lovely feedback and are happy to read that you would recommend our service to others as well.
We hope to assist you with switching energy suppliers again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Andy Merker,
Thank you for your feedback. If you wish to discuss your application or any queries that you have, please contact our friendly customer services team on 0800 634 3868 and one of our customer services advisors will be happy to assist you.
Kind regards,
The Energy Helpline Customer Services Team
very easy site to deal with when…
very easy site to deal with when switching electric supplier, early days so hope this will be a good experience
September 6, 2021
Reply from Energy Helpline
Hello Murray Campbell,
We would like to thank you for your feedback.
We are pleased to read that you found our website easy to use when switching your energy supplier and we hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
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