Energysupportandadvice Reviews 

After weeks of stress and worry with worsening mental health for my son, the account holder, Gemma sorted the issue with British Gas within 24 working hours. She is practical, empathetic, effective and beyond kind. The advice given is not just handed out but followed up on too until complaints are 100% rectified. Ours is ongoing and Gemma is still checking in, still making time and we are so grateful for the work she puts in

Crying happy tears♥️
Today I asked for help which I have never done
After speaking to Gemma I was helped with financial support with utilita
Gemma not only helped but she was supportive and friendly and gave some advice she made the whole process easy for me when I felt embarrassed
I can't thank you enough xxx

Thankyou Gemma ♡
Gemma went above and beyond to fix my issue with Ovo. Just when I thought it would never be sorted, she sorted it within 24 hours. Absolute godsend.
I'm so grateful, what a superstar xxx

Gemma and her team are so helpful. They have not only helped myself but helped me help two of my friends. One friend was a very serious emergency and is now with a new supplier with a direct debit meter. They wear also given compensation for the previous energy companies negligence.

The team always go above and beyond to help and always resolve the issues with energy companies

Awful company, awful director. Not sure what else I can say as they flag everything they don’t like on here even if it’s factual.

Edit - company accounts not submitted, wonder why ! Oh now claiming they’ve been hacked. How many times can 1 company be hacked ? Seems to be the go to excuse from you! You’ve had 8 months, surely you could have submitted them before now.

Edit 2- Now mid Feb and still no accounts

This is a fantastic group,they have helped so many people to understand their bills and get their usage down including me,I had no idea about units standing charges etc until i joined,I now know what they all mean and have even been able to cut my usage down a little due to the helpful ideas they have passed on
All of the team deserve a medal for What they do and am sure a lot of people have been saved from very difficult fuel poverty due to them.

This group is an absolute gem!!! Gemma and the other member of the team are truly amazing at what they do, help people in need , spend hours behind the scenes on the phones with energy providers to solve the issues for people, provide energy and food vouchers if necessary too. I can't thank them enough for all the amazing advice and support I've received from them in time of need and I'm not the only one from what I could/can see as there's many others sharing my views!!! I'd recommend this group to anyone as they truly are brilliant!!! Thank you very much for everything you Gemma and others do!!! Keep being rock stars!!!

Massive than you to gemma for dealing with my issue with ovo on my behalf after being left with no heating or hot water due to a ovo engineers incompertance .

Ovo have contacted me this morning and have issued me a refund for the cost of the emergency engineer to uncap my gas and sort the boiler out .
They have said they understand that the engineer should have checked the boiler before turning everything off and that he shouldn’t have capped the gas for a pressure issue as i would need to pay for a gas safe engineer to uncap it.

They have also given me a good will payment which they are adding to my account for the inconvenience of being without heating and hot water .
Thankyou for being a Energy Angel

Gemma and her team are a wonderful support to so many people. The advice they offer has been invaluable in helping me to make informed decisions about my energy providers and making sense of the bills I receive which I swear energy providers love to bamboozle us with! I would highly recommend them to anyone whether their problem be small or large!

EDIT:

recieved an email from TP stating that this “org” (energy advice and support) want my personal info or “they will not consider my review to be genuine”

nice try GH but no cigar. yes i am genuine, yes i am a regular poster in your group, you will not get my information.

ORIGINAL POST:

the drama on this group has become ridiculous. there is a lack of transparency over the money raised through apps and referals and it seems to be just a forum for ego massaging. owner is desperate to be somebody… and comes across as narcissistic. god help you if you do not fawn, you will be booted.

what was once a useful resource is now a vacuous space where certain individuals laud themselves. bizarre.

This is not my first time, back in 2021 Gemmas group helped me and again 2024 Gemma has gone above and beyond. I approached her with bad mental health over and issue and Gemma reassured me and made me feel calm, she also helped me resolve the issue and I am so so greatful ! X
Gemma you're an angel!

A highly supportive group and community, filled with industry experts with years of valuable experience and a genuine willingness to help. All this is made possible under the outstanding leadership of Gemma

In a time when most of us are feeling vulnerable and worried around issues regarding energy , Gemma and her team are a life line .
Being dyslexic , they took their time in explaining the issues I had , which made it far easier to understand .
What an amazing team , an example our government and Energy suppliers should take an example from . Better still invite them to give them advice !
Thank you Gemma & team 🙏🏽

This group and website are absolutely amazin. They helped me a lot and got me through numerous issues. They have an amazing knowledge and are ready to help everyone.

As I have experience in the energy industry, I would like to day I'm fairly well versed in many energy related topics, so upon making suggestions and advising others I've found the team who operate the page are fair, caring and helpful. Never had a bad experience with them.
5 stars all day long

Gemma and the team are very helpful with advice and step in to help where they can. I had serious issues with my energy provider, Gemma stepped in, read all the evidence, contacted my provider. All issues were sorted immediately (having fought with them for nearly a year) and compensation was paid to me. I highly recommend anyone with issues from their energy provider to contact Gemma and her team. They are very polite, dedicated and although extremely busy, they will help out

If I could rate this company 10stars I would. Truly helpful and at the top of its game. Cares passionately about helping people and providing accurate informative advice when needed.

This is one of my fav Facebook groups, although a bit quiet these days. But the stuff the old admins said about the finance are very concerning. They ask people to donate money and use their Octopus reward link, but never tell anyone where the money goes. Anyone who asks about it gets blocked, hope this doesn’t happen to me.

Oh well it happened to me I got blocked. What are the people running the group trying to hide?