England Rugby Reviews 

£7.15 to return some pyjamas! Shocking. Will not be using again.

I cannot believe this website is allowed to use the england rugby brand. Its basically a scam. I received the products but they were terribly poor quality so i sent them back at a cost of nearly £8 and never recieved a refund. Kept getting nonsense emails about where my return package was and to allow so many days for refund. Absolute joke do not fall for it. Looks a professional website but it is not

*Update 13/01/23. I received an email from ReBound, their chosen returns company, on 30th December telling me my item has been received by the retailer. On 10th January, I received a further email telling me the item is in transit to the retailer. I've contacted ReBound for an update - they won't enter into a discussion with me, told me to contact the Rugby Store. I can see I'm going to have a battle getting my money back!

Like everyone else it would seem, I'm not overly impressed with this store. You'd think they'd look at the poor reviews and do something about it.

Ordered 2 tops for Christmas, a polo shirt and a hoodie, both size XL. The polo shirt is 'snug' but my husband can get by with it. The hoodie was disproportionately large and had a weird cowl neck type hood which isn't clear from the photo. This item has been returned. Here lies the problem - only one option for returning the item, at a cost of £7.15! This is massively overpriced as far as I'm concerned. I wish I'd looked into the returns process before I'd bought from them, it will certainly make me think twice about ordering from them ever again.

I'll wait and see how long it takes them to refund the cost of the hoodie, they quote 14 days.

Expensive shipping only added after ordered.
Handling charge added after ordered.
FAILED TO ARRIVE

Failed to deliver, very poor customer service despite extremely high delivery charge. Products ordered and confirmed as shipped on 1st December, it is now 20th december and no delivery. Contacted customer services - useless automatic answering system, agents tried to be helpful, have to wait up to 72hours for update, then have to email asking for compensation, then get auto response which clearly doesn't address the issue at all and have to write again!!

It was easy to buy online from England Rugby Store, who immediately took my money. Then I received a dispatch email. However, the item was never delivered. I first tried email. I sent two emails but never received a response. Then I decided on a more direct approach. But trying to contact the England Rugby Store was immensely frustrating. The chat bot didn’t understand much at all. The automated messenger bot was particularly useless. I reverted to calling on numerous occasions. On two occasions I hung up after nearly two hours on hold. Finally I got through after another lengthy wait. I was told that an investigation would be raised with the courier and England Rugby Store would contact me. The tracking information remained on dispatch and never moved for two weeks to ‘out for delivery’. Disappointingly they never called. So once again I rang, and experienced another very long wait on hold. Finally got through, and was promised a refund. I have yet to see it arrive in my account and I still haven’t received any refund confirmation. I am about to ask my bank to invoke a chargeback to get my money back for the undelivered item. The customer service from England Rugby has been disgraceful since I made the purchase. I will not be buying from them again.
Update: The missing item was finally delivered, nearly one month after ordering it. I never had a response to any of the three e-mails sent to England Rugby Store. I still won’t be buying from them ever again. They are virtually uncontactable and unresponsive in the event of a problem with your order. They urgently need to address their terrible customer service.

Absolute tosh! Bought a top for my son for Xmas. Junior jersey. Adult training top turned up. Emailed to request an exchange and heard nothing. Returned top at my expense £7.15. Still awaiting a refund. Avoid avoid avoid, bunch of muppets. Bought from Sports Direct!

England Rugby Store used to be great before Fanatics took over. Poor customer service and poor having to pay £6.50 to return the wrong item they had sent!!

Then they refunded the expensive item in 2 parts. Spent wasted time chasing up to get the whole lot back.

Purchased a top 2 weeks ago. I supposed to receive it on the 3rd December. Checked the tracking and it has been out for delivery since the 3rd. I emailed them and have had no response. Shocking service.

Absolute zero customer service. 9 days after the order is out for delivery still nothing. Online chat is never working. Ignore emails.
A complete sham.

Saturday 3rd December I ordered two tops - was offered option of paying extra for express delivery. Opted for this as I needed the items quickly. After payment taken then told delivery expectation time. One item 3 working days after order placed the other 10 working days. Neither qualify as express. Made complaint. No response just ignored. To make matter worse the first item has not been delivered as within the promised 3 working days. Absolutely rubbish service. Will never use again. Also misrepresenting service delivery and taking extra money under false pretences.

DO NOT USE THIS COMPANY. I ordered a top over a month ago and it's not arrived and you can't get hold of customer service. The birthday has passed and I don't have the present and I'm out of pocket. AVOID THIS COMPANY AT ALL COSTS

Previous reviews say it all!! Terrible customer service after receiving wrong item

It’s in the terms that you can’t attend the stadium if you have covid symptoms yet when I called to let them know I couldn’t attend the game they refused to refund my ticket.

My order was 2 weeks delayed so I couldn't use the hoodies on the match I ordered it for.
I rang customer service multiply times, by Donna I was promised a free return label, but I not received it.
Aqiv and Adrian didn't know how to handle the situation and to apply customer discretion all they could say sorry.
Absolutely ridiculous you delayed my order 2 weeks, and I am the one having to pay to return it. What kind of store is who can't apply a free return label when they were the one delayed my order.
Never ever again I buy anything from this store.
Shocking customer service and management can't authorise £5

I got sent the wrong item, it was for my husband's birthday, so disappointed.
I then had to pay to return the item, I enclosed a letter explaining the return and requested a refund of my delivery and postage costs, but they haven't replied and have just refunded the product cost.
Will not buy from them again

I placed an order for a very expensive England Rugby Shirt in white. I got a confirmation email, a couple of days later I got a dispatch notice. 13 days later the wrong shirt turned up - it was the black/grey away shirt, not the white shirt. I complained via email because the phone number and online chat don't work. It took several days for someone to get in touch, no apology, just a demand for photographic proof. Proof was sent, and again no apology just an email saying I could return it. No helpful returns labels or address - the package had NO paperwork in it. The birthday I purchased the shirt for is long gone. Royal Mail would have got it to me much quicker and for less than half the price paid. I made it clear I didn't want to exchange the shirt, I just wanted an apology and my postage refunded. No hope! I won't buy from them again.

I do hate to say it but if you can avoid purchasing from them, then do! If they were just a little more organised and customer centric then it would all be fine but their support is non existent.

So I ordered the new England rugby shirt as a present for a friend. He was turning 30 so was getting 30 printed on the back. A few days after the order I get an email saying that they don't have any 0's and that I can either wait or they will ship without the numbering and get a refund for the numbering. Not a major issue so I asked for it to be sent without the numbering.

Absolutely no updates via email and I emailed 3 times. Eventually 6 days after the expected arrival date I am getting pretty annoyed and email and use their DIABOLICAL online chat to then have them say it has not been shipped! At this stage my friend's birthday has passed and I just want the shirt. They tell me that the numbering has been done. Shirt arrives 11 days after it was meant to arrive with no numbering. I then have to get back in touch to get a refund.

I work in ecommerce and I have to say, this is the worst experience I have had with an online store!

It’s been four months and no order received. Countless emails. Countless excuses. This must be a scam. Stay away, far away.

Took my hard earned money nearly two weeks ago and no update on my order.

No way of contacting them. Never have online agents available.

Reply to emails days later just fobbing you off really!!