England Rugby Reviews 

I placed an order for 4 shirts on Saturday 5th Nov, paid for next business day delivery which should have hopefully been Tuesday arriving in time for the England Japan game this Saturday. On Wednesday received an email saying they still hadn’t been shipped so I called the customer support number - the initial automated message is absolutely awful it should just connect to an agent. The first agent told me they were held up due to one shirt not being ready so I asked to just send the men’s ones… he hung up on me. I called back again and the woman this time said that’s not the case at all and that they hadn’t even been processed in the warehouse yet and probably wouldn’t even be shipped until the earliest Friday so no idea of arrival. It’s not really good enough when you’re calling yourself the “England rugby store” but perform like that, quite an elite team to be head suppliers for!! Let’s hope England don’t perform as bad as this lot on Saturday

Absolutely terrible customer experience. Rude, unhelpful, stupid processes. Unable to get a refund for a failed delivery, they put up roadblocks and introduce ridiculous processes to avoid returning money.

AVOID this site. Such a shame for England Rugby.

Poor stock availability. Silly delivery charges even when spending a considerable amount. The worst bit, though, is the "Handling" charge they sneak in at the end of the process without drawing attention to the fact that they've upped the overall cost of your transaction.
No one else charges extra for warehouse storage or packing ... that's included in the product cost or the delivery cost. It's like a restaurant charging a few for plating your food.
Nasty and cynical practice.

Delivery charges an absolute disgrace. cheapest option to return, using my own printer £5.25. Item returned was only £18. Will not use again

Bought a new England shirt £105. The shirt was to small. Charged £5.95 to return it. Received emails to say they had received the shirt but nearly two months later still no refund. How England are associated with such a bunch rank amateurs is beyond me. Don't mention customer services they're impossible to contact. Avoid this site at all costs!!!!!

Ordered 2 England Rugby tops for my wife at £70 a pop. Ordered a Size 12 and Size 14 with the intention of keeping whichever size fitted, and returning the one that didn't (let's be totally honest - England's womens sizing has been awful in the past). Sound simple ?

The size 12 fitted perfectly. I went to return the size 14 and found that their "Rebound" "service" was going to cost £5.25 - on top of the £4.95 P & P and £0.99 "handling" fee already paid.

Appalled at this extortionate cost I wrote to complain and got just a fob off email from "Customer Services" merely saying it's my responsibility under the terms and conditions.

I have requested an email address with which I can escalate a complaint. I am not holding my breath so a phone call on Monday will be made.

What a way to treat supporters who already pay through the nose - the RFU deserve No Stars but I have to give at least one.

I will NEVER buy anything ever again from this mob, and I suggest nobody else does either.

Placed an order and then got an email to tell me it would be dispatched late. Emailed them back and asked to cancel as it would arrive to late for intended purpose. They dispatched anyway and now have to pay £6 for the privilege of returning it due to their incompetence - awful store. Will not use again and such a shame

To Think this is the official store of a national sports team is laughable.

It simply doesn’t work. Multiple attempts to put orders through, takes the payment then says there is a issue and reverses the transaction. Nobody at customer service ever picks up either.

A utter farce. Go to Lovell instead!

Brought 2 tops in the sale , easy to use and shipped the next day

Appalling Service. Ordered a hoodie for Christmas 2021, still not arrived at the time of writing, no response to numerous emails, going through the phones I get cut off. No top, no refund. How is this allowed from the official England Store?!?!?! what is the RFU doing to stop this?!?! Never again.

Problem with order and every single email to the “Customer Service” team has been ignored.
Update - Finally been contacted and resolved, so review amended to 3 stars from 1

I ordered a shirt from this outfit and paid £4.95 for delivery. Had I known they use the all time disaster of a delivery company, Hermes, now renamed Evri but it's the same rotten service, I would not have ordered anything at all.

It took four goes and a complaint to the CEO of Hermes before the delivery happened and even then it was late.

I think the England Rugby Store need to refund at least my £4.95 they charged for delivery given the number of goes it took and the amount of hassle they caused me.

They have failed to respond to my complaint to their customer service/contempt team and the head of the service, called Jane Barron doesn't answer her emails either.

I won't deal with them again and I suggest you don't either.

Ordered two reversible England hats and paid fast delivery charge (needed quickly to travel to France) PLUS a handling charge??? How strange. Ordered Saturday, delivered Tuesday. Hats arrived dirty on white side. Very disappointing but looking at reviews, no point in complaining and I certainly not paying to return them.

I wish I had checked reviews before I bothered wasting my time. I ordered 2 tops on the 6th Feb, had confirmation they had been dispatched 8th Feb, thought yes brilliant they'd be here in time for next game... but nooo, got lost on the way to couriers and that was that. I contacted courier who was also rubbish and basically blamed the store even though they had emailed to say my package had arrived then later back tracked to say it had been misplaced... finally got in contact with the England rugby store who offered replacement or refund, though they wouldn't send the replacement out ready for the weekend (rubbish!) So I've opted for the refund which I now have to wait for an email with instructions! I hate leaving poor reviews and always try to find a positive but seriously, here, there isn't one. Just a tonne of unnecessary stress, I'd have been happy if they had made effort to send replacement for the weekend, but no, that whole £2 extra I didn't pay for next day delivery will not be compensated for... joke!! Very unsatisfied customer!

Absolutely furious. I ordered 3 jerseys that took ages to arrive. Really poor quality and then had to pay another £5+ to return them. I was going to keep one of the items, but I was so cross about paying for returns I sent the lot back.

HORRENDOUS.

Avoid avoid avoid!! Ordered a training tracksuit for my nephew for Christmas, 7 weeks later gave up and asked for a refund. Tracking system is a joke, the website makes it deliberately hard to contact them. When I eventually found a phone number it was impossible to speak to a human. Managed to get through to someone in the end only by deliberately entering the incorrect order number repeatedly. He was some impolite idiot who just said 'Just have a refund, it's out of stock and we've no idea when it will be back in' For the England Rugby team to be connected to this company in any way is an absolute embarrassment. It has left an extremely sour taste and I have one crestfallen nephew who had told his pals he was getting the new kit and now looks stupid. I am beyond livid.

Awful service from what should be a reputable company. £4.95 delivery and then another £7 to return as quality of product very poor, won’t be using again

Ordered for express delivery on Thursday for Friday recieved emails all over weekend saying coming Monday, unable to contact them unless to a robot. Finally got to them on Wednesday as email said still in transit, turns out been left in someone’s bin cupboard no notification etc. Even now tracking still saying en route. Phoned turns out have to pay for return,can’t get a refund on postage even though I paid extra, the quality of the shirt was disgusting thin nylon material that I wouldn’t pay a fiver for let alone 35 disgusting service,bad attitude and disgraceful blatant rip off. You should be ashamed England rugby.

Only one because you can’t leave a review otherwise! Absolutely shocking on top of postage you get a handling fee! I then received the wrong item. Got in touch then reordered only to receive exactly the same wrong item. Asked for refund but you only get the cost of the item not the extras you pay for. Disgusting treatment of fans.

At no point during the ordering process was a postage fee advised. It was added at the point of paying, after the order was committed. Trying to cancel, but only automated chat.

Can't believe England Rugby would stoop so low! Disgusting Service!