British Council English online courses Reviews 

339
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I've wanted to learn english from british teacher who lives in The UK. My dreams come true because of British Council English Online Courses. Offline Class was hard for me whose schedule is alway... See more

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Rated 1 out of 5 stars

Huge disappointment I mostly take private lessons. There are some good teachers, but many others are not attentive and show little interest in what I'm talking. Also the subscription system with fl... See more

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Rated 5 out of 5 stars

I have learnt a lot during group discussion and the class teacher always gave clarity on how to answer questions and phrases and vocabulary. Teacher's were friendly and they try by all means to make e... See more

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Rated 4 out of 5 stars

You can continue studying English at your own pace, selecting the class times that best fit your schedule. Each class brings together people from all over the world, allowing you to hear different... See more

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Company details

  1. English Language School
  2. Language School

About British Council English online courses

Written by the company

The British Council offers a comprehensive range of online English courses to suit various learning needs and preferences. These courses are designed to help students improve their English language skills, prepare for exams, and achieve their personal and professional goals.

Flexible English Online Course
This course provides learners with the ultimate flexibility in their English language journey. Students can customize their timetable and choose classes based on their specific goals and interests. The course offers both small group classes and one-on-one private lessons, allowing students to tailor their learning experience. Classes are available 24 hours a day, 7 days a week, making it convenient for learners with busy schedules.

Fixed English Online Course
For those who prefer a more structured approach, the Fixed English Online Course offers a predetermined schedule of classes. This option is ideal for learners who thrive on routine and want to progress through their English studies at a steady pace with group classes twice a week.

IELTS Coach online
The IELTS Coach online course is specifically designed for students preparing for the IELTS test. This course is delivered by expert teachers who are familiar with the IELTS test format and requirements. Students receive comprehensive training in all four language skills: reading, writing, listening, and speaking. The course also covers essential test-taking strategies, techniques, and tips to help learners maximize their IELTS scores.

Self-Study Course
The English Online Self-Study course is a flexible, low-cost option for independent learners. This course allows students to study English at their own pace and on their own schedule through exercises.


All of these courses benefit from the British Council's expertise in English language education. Students have access to premium learning materials, receive certificates of achievement, and can participate in teacher-led webinars.
Whether you're looking to improve your general English skills, prepare for the IELTS test, or study at your own pace, the British Council's online English courses offer a solution to meet your needs. With expert teachers, flexible scheduling options, and high-quality learning materials, these courses provide an excellent opportunity for learners to achieve their English language goals.

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3.4

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TrustScore 3.5 out of 5

339 reviews

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3.4

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(339)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

British Council English Online

I highly recommend the British Council online courses! The content is engaging, the instructors are knowledgeable, and the schedule fits perfectly with my busy life. My English skills have improved significantly, and I feel more confident in my abilities. An excellent learning experience!"

June 29, 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

We are happy to hear about your positive experience with our online courses! It is wonderful to know that you found the content engaging, the teachers knowledgeable, and the schedule accommodating. We are committed to providing high-quality learning experiences that empower individuals to achieve their language goals. Your feedback is invaluable to us as we strive to continuously improve our offerings. Thank you for sharing your enthusiasm!

Rated 4 out of 5 stars

good experience

good experience. helpful and well-designed information

June 7, 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Thank you for your kind words. We are happy to hear that you found our information helpful and well-designed. We strive to provide our customers with the best possible experience.

Rated 5 out of 5 stars

The British Council promotes UK culture and education worldwide through language teaching, exams like IELTS, arts and education programs, and global cooperation.

If I try to provide some reasons why I have positive experiences with the British Council is their Commitment to education, cultural exchange, and international cooperation can create enriching and rewarding experiences for individuals and organizations involved with its programs and services.

May 24, 2024
Unprompted review
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Reply from British Council English online courses

Thank you for your kind words and for sharing your positive experiences with the British Council. We are truly grateful to hear that you have found our commitment to education, cultural exchange, and international cooperation enriching and rewarding. Your feedback is valuable to us and motivates us to continue providing exceptional programs and services.

Rated 5 out of 5 stars

TRUST

TRUST
the trustworthy workers you have at the examination centres is what made me make this review. youy are the best in service delivery.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience the teachers doesn’t…

Worst experience the teachers doesn’t have good qualities for qualifications

March 31, 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Laura,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment you've experienced.

At the British Council, we pride ourselves on providing high-quality language education, and we are sorry to learn that we fell short of your expectations.

We strive to ensure that all our teachers provide high quality lessons as well as a supportive and effective learning environment. We saw that you have registered for IELTS Ready member - our platform for free IELTS preparation material. This platform does not provide classes but webinars offered by the British Council IELTS team.

A member of our customer service team did reach out to you, so please get back to them with further details so that we can improve the learning experience of our students.

We value your input and strive to ensure our students have a positive experience with our courses.

Thank you for your understanding.

Kind regards,
British Council English Online Team

Rated 5 out of 5 stars

British Council Online Course - the best course I have ever had

I am happy with the course as it is informative and educative. It has helped me to improve my knowledge of the English language. English is my second language. I've become a much more confident speaker of the English language thanks to this course. I have enjoyed having classes in group as well as doing pre-class tasks on my own. I am happy that our group has had different teachers as we can improve our listening skills while listening to a new teacher and stay more focused on the material of the lesson. British Council teachers are professionals who help us a lot with learning and understanding the topics better. British Council, thank you for your work 🙏 🫠

April 27, 2024
Unprompted review
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Reply from British Council English online courses

We appreciate your kind words and are happy to hear that you have found our course beneficial. It is wonderful to know that you have gained confidence in your English speaking skills and enjoyed the variety of learning experiences, including group classes and pre-class tasks. We are glad you have found our teachers to be professional and supportive, and we are committed to providing high-quality learning experiences for all our students. Thank you for your positive feedback and for choosing our course.

Rated 1 out of 5 stars

Unfair Customer service

I had 2 credits and booked a second private class with the teacher. I had to cancel it the day before and I did it more than 24 hours in advance. However, I lost the 2 credits. When contacted customer service, they gave me back only 1 credit. I wanted to buy more as I was enjoying the program and the teacher. However, this rigid approach of the school, made me change my idea. I will search for some other courses online, more flexible.

March 28, 2024
Unprompted review
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Reply from British Council English online courses

Dear Rosella,

Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience with our student platform. After reviewing your case, we noticed that the credits used for the booking had actually expired. While our policy does allow for bookings of class credits to be made beyond the expiry date, refunds of those class credits are not available in such instances upon cancellation.

While we communicate this clearly when booking a class beyond the expiry date, we realize that we can further improve the communication more clearly when cancelling. We appreciate you bringing this to our attention. Improving our communication on the platform is a priority for us, and we are actively working on making this policy more transparent.

A member of our customer service team will be reaching out to you personally to discuss this matter further. We value your input and strive to ensure our students have a positive experience with our courses.

Thank you for your understanding.

Kind regards,
British Council English Online Team

Rated 5 out of 5 stars

Big thanks to the British Council for…

Big thanks to the British Council for the knowledge and enhancement in my English proficiency. I'm deeply grateful to my teacher Iryna Bakaliar. Her teaching approach is impressive, and her passion for educating others is truly noticeable. Thanks to her guidance, I now possess a substantial amount of knowledge that I can confidently apply in my professional activities and daily life.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Grateful to British Council

I am very pleased with the English course, our teacher is very patient and encourages us to participate, the planning has been fulfilled as expected and I see that I am making progress.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

British Council is amazing

British Council is amazing ! I have an amazing amazing experience with BC and my kids too! As in Italy as in Uk BC offers top quality , often my kids attended English courses at BC in Italy !
The offer on line and in class is very interesting and the staff gentle ! Professionalism is on top !!
Roberta Messina

January 5, 2024
Unprompted review
Rated 2 out of 5 stars

Doulingo is much better than this

They care too much about money. Lesson are not worth it. You will learn (and retain specially) more lenguaje and skills with the free doulingo app. Costumer service is very bad as-well. They just copie and paste the “politics” to the chat. Very expensitfor what they provide

March 18, 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Felipe,

Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations and that you did not find the experience as valuable as you had hoped.

Our approach focuses on creating a comprehensive learning environment with live, interactive classes led by experienced teachers. We aim to deliver a high-quality experience that allows students to practice real-world speaking, listening, and conversational skills in a way that complements self-study apps. Our program includes resources and live feedback that help students achieve their language goals in a supportive setting.

We are also sorry to hear that your experience with customer service did not feel personal. We strive to provide clear and helpful information, and we will review your comments to improve our approach in addressing individual concerns.

Your feedback is important to us, and we are committed to continuously improving our services. If you would like to discuss this further or share additional details, please do not hesitate to reach out to us directly. Thank you again for helping us improve.

Kind regards,
British Council English online courses Team

Rated 4 out of 5 stars

Hello everybody from British Counsil!

Hello! Well, i’m just a little bit dissapointed, because i didn’t know that if you take the self learning courses you don’t get a diploma, and you get only badges. But it’s ok..i will take more courses and get better. I’m very pleased of the teachers, they are very good with what they are doing.

March 9, 2024
Unprompted review
Rated 3 out of 5 stars

Had a 9.0 band yet I am displeased...

I wrote the IELTS Academic exam in 2017 and got an 8.5 band. Wrote the general training this year and got a 9.0 perfect band score. I sincerely don't get why the result should have a 2 year validity manacle. With all humility, it's borderline ludicrous to opine that one's prosodic, semantic and syntactic grasp of a language would attenuate over a 24 month timeframe, to such degree as to make exigent a revalidation via a standardised test.

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

Huge disappointment

Huge disappointment

I mostly take private lessons. There are some good teachers, but many others are not attentive and show little interest in what I'm talking. Also the subscription system with flexible date of expiry/charge is very confusing and I ended up wasting hundreds of dollars. Despite the reputation of British Council, I can tell the service is of the least quality among three online English school I've tried.

February 28, 2024
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Yuto,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment and the frustration you've experienced with our subscription system and some of our private lessons. At the British Council, we pride ourselves on providing high-quality language education and customer service, and we are sorry to learn that we fell short of your expectations.

We understand that the flexibility of our subscription system, designed to cater to the varying needs of our students by not binding them to a fixed schedule and allowing them to study at their own pace, can sometimes be confusing. We appreciate your input as it is crucial for us to continually improve our services and ensure clarity and transparency.

Regarding your experiences with our teachers, we strive to ensure that all our teachers are attentive and engaged, providing a supportive and effective learning environment. We take your comments seriously and will be looking into this matter further to ensure our teaching standards are consistently upheld across all our lessons.

We hope to have the opportunity to restore your faith in our services.

Please feel free to reach out to our Customer Support team with any further comments, concerns, or suggestions you wish to share.

Kind regards,
British Council English Online Team

Rated 1 out of 5 stars

I wanted to develop my professional…

I wanted to develop my professional skills. the 'teachers' just ran a conversation class and didn't know anything about the skills

February 21, 2023
Unprompted review
British Council English online courses logo

Reply from British Council English online courses

Dear Steve,

Thank you for your feedback. We're sorry to hear about your disappointment and want to ensure that every student receives the quality education they expect from us.

We're keen to resolve your concerns but need a bit more information to do so effectively. Within the British Council we offer a range of courses, and it's not entirely clear from your message which one you're referring to. This Trustpilot account is for our English Online courses only.

Could you please provide us with more details about the specific course or service you experienced issues with? This will help us address your concerns more directly and ensure we're taking the right steps to improve.

We appreciate your understanding and look forward to your response.

Kind regards,
British Council English Online Team

Rated 5 out of 5 stars

Great time with British Council , James Shambrook and Jude Harrison

Amazing teacher James Shambrook ❤️ I had a great time, I had a lovely people in my language group , fantastic lessons and also a very professional career coach Jude Harrison who did a lot for me.
I really appreciate her support and patience, because unfortunately I was not the best and not the most punctual student.
She is an incredible woman who helped me so much with my adaptation in UK Even after finishing the couching course, she continues to keep in touch with me and help me.
I am very glad that I met these wonderful people in my life.
Kind regards,
Olha Ahel Marani

February 12, 2024
Unprompted review

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