Plenitude Italia Reviews 18,632

I was client of this company for three years. Last year, they changed something in my contract and started to charge me way over 1.2 euros per smc of gas. This year's bill in winter the gas more than doubled last year's bill, despite the gas being significantly cheaper. Obscure bill, difficult to read, with cryptic numbers. In my new company, with only two pages everything is clear and again the normal price.

Sessione telefonica con Virginia: risultato immediato. Virginia è gentile, disponibile e competente. Ottima collaboratrice.
Ester Lotto

Mi riferisco alla operatrice che mi ha risposto oggi sig Monica di Ivrea, garbata, competente, deliziosa.

Interlocutrice professionale e informata, sempre pronta con le risposte alle mie domande.

Rapidità di contatto con operatore umano, preceduto da interlocuzione efficace con quello virtuale.
Disponibilità e cortesia.

Installed solar panels/batteries and had nothing but problems, paid 189 for them to come out, they came out but diddent fix the problem. WIFI not working is a known problem that they ignor, power limit problem and the list goes on, avoid this company

Absolutely disastrous from beginning to end. The online sign up form doesn’t work (after entering information for 10 minutes). I had to call them to sign up. The customer service was absolutely useless and took my email address wrong so I was unable to log into my account as I didn’t know how they’d mispelled it and could not find the account with my codice fiscale (?!).
I had to create several gmail accounts trying different misspellings of my name to finally be able to access my account and set up payments. This took 6 months.

On top of this they’ve been given a license by Israel to exploit gas fields in illegally occupied Palestinian waters.

No english speaking costumer service
Unorganized

They called me because a problem in the contract, we spoke 50 minutes on phone, she spoke italian (I dont speak Italian but they did nothing to help) , then they canceled contract saying wrong timing🤯🤯 didnt let me do new one

Online chat, disrespectful costumer service, I have screenshots of them telling me to find new supplier when they caused the problem and I did nothing.no answers given and for no reason

This is just 10% of what happened to me with Eni in the last 5 months

Dont connect them unless you speak italian
Have nothing good to say .

AVOID

Impossibilita' ad accedere all'area personale, senza poter visionare le bollette cambierò presto

The transfer was easy and on time .. communications are very good..

Very bad experience. They don’t respond to mails.

- assistente vocale virtuale efficace senza tempi di attesa;
- assistenza commerciale chiara.

Horribleeeeee! wrost experience ever. Unpolite costumer service, arrogant and not helpful at all!
I could never recommend them.

Chiesto due volte subentro utenza con tutti i documenti e due volte il call center ha toppato. Pessimo

Terrible experience. Had requested by phone to put my name instead of my mother's since she has passed away. Was told by the operator that the change was free in case of death. Received now the invoice with over 150 euros in fees to move the two electricity bills and the one gas. Will now move to Sorgenia given the lower costs and better service.

After 6 weeks of requesting their services, signing all the necessary forms/contracts and providing the required documentation, the process was simply canceller unilaterally. And I just found out after several phone calls, in which firstly I was informed the processed was delayed, only to find out later on that the entire process was cancelled.

Is this a joke company?

Alla prima bolletta ricevuta :
Account web inaccessibile
App inaccessibile
Bolletta non consultabile

Per una casa disabitata mi avete addebitato 31 euro di consumo gas. Come è possibile???