Enphase Energy Reviews 

Great monitoring app

Allows me keep a check on my consumption and track live data.

We have paid them THOUNSANDS and they OVER sold their crap to us. We have complained and complained to have no respond back to us.
We have been offline since day one and it has been over 3 yrs.
SCAMMERS!!!!!!!!!!!!

I have spent many thousands of dollars for my solar panel system. A few days ago our power went out. When it came back on, the enphase gateway was no Longer connected to our Wi-Fi. I tried and tried and tried to get it reconnected. I went so far as to change Internet companies. I now have brand new internet equipment… New high speed 5G gateway, router with Wi-Fi mesh device very close to the end phase equipment. And yet no matter what I try, I cannot connect my solar panel system to Wi-Fi. No power is being generated. Every day I’m losing money. I tried to call enphase support number. They will not allow me to talk to a human being. Without technical support, there’s no way my system will work. The installer of the system is of no use. And now apparently neither is enphase. thousands and thousands of dollars down the drain.

I don’t usually write reviews but after such a positive experience with two Enphase customer service engineers, I felt compelled to write about it. I had an unresolved issue regarding not being able to see my PV solar panel array on the Enlighten app for many years. Within a period of 2 days, each day spent on the phone with a different rep for about two hours, this issue was efficiently and effectively resolved. Both customer service engineers were knowledgeable, patient, and professional. I could tell both agents genuinely cared about resolving my problem. I would like to give credit to not only these two individuals but the Enphase team for hiring such capable engineers and for training them properly. I have respect for Enphase and will highly recommend this company from now on. Thank you for such great service!

Enphase provides excellent service. If they notice a problem, they notify you immediately and arrange a prompt solution.

I have micro inverters from 2017, no issues. A battery wall from 2022, one cell needed a firmware update pushed to it once.

I got a portable power pack this year. I found out that it was discharging faster than expected when they called me to fix it. I had not even noticed anything. Everyone was great and they came to fix it right away.

Installer arrived on time. Started working immediately. Knew exactly what to do. Did an excellent job and left the site clean.

My $82,000.00 system was activated in 3/2022 and disconnected in 6/2025. disconnection permit still pending. Over the course of x3 plus years of activation and hundred if not thousands of hours of trouble shooting and site visits by multiple technicians. the enphase techs scratched there heads over the installation completed by Solarbear LLC. The installation to say the least, was never completed by a trained professional. Instead of stepping up and having some pride in there product and actually care about whom and how there product is installed. Enphase dragged out my miserable experience working around the improper install. i Believe as long as Solarbear kept selling there product who cares about quality, function or safety. Between the system CT sensors never properly installed in the correct location. All of the production readings being inaccurate which resulted in many phone calls Arguing with the power company about where is all the energy going and why is there a discrepancy. The system production readings are 60, 70, and 80 kwh per day. There were other issues with the wiring and connection of the system. The service disconnects were never wired correctly. we had to pull the meter to shut down the system to disconnect it.
Currently my x4 IQ batteries have been disconnected over 90 days ago. Between the structural damage to my home from the install, the permitting process, as well as the Financial burden, inspection process, and the actual repair work, the batteries are now not warrantied and are now more or less garbage. i have spent a couple of days contacting recycling places and trash dumps as well as the EPA. No ones wants to take 375lbs of Lithium ion phosphate. I should not have to financially reward any of the techs for throwing out there garbage. This product is unsafe for the public and requires too many people to operate it. I don't advise anyone to attach this product to there home or any residential structure. IT IS NOT SAFE!!! Don't Be Stupid Like Me! It Is A very Hazardous and unsafe product! A Black Hole For Time and Money. I had my first good night sleep 6-21-2025. it cost me a couple thousand dollars, but it was worth it. Please feel free to verify Story. My ENPHASE SITE I.D.# 2638738. Currently the Solar Array is still on my roof. It will Be removed as soon as i close out the electrical solar disconnection permit. The solar array is not connected. My roof was C.C. 12-01-2021. All my trusses are visable and my roof looks like its very old. Hopefully i will have a new roof before Christmas. I will document the repair on my home. Ounce that is completed i am getting a lawyer and then i am going to invite everyone to the party. Solarbear llc. could have killed someone and Enphase did not care as long as Solarbear sells there Very Dangerous product. Enphase should not have aloud this to happen.

We are installers of solar PV systems and have used enphase on numerous occasions. We had to return to one of our installs after only around 8 months as part of the system had stopped producing, we spoke to the tech support and they advised that we needed to remove some of the micro inverters to look at wiring problems etc, we had scaffolding erected to gain access obviously, we returned to site and they said yes there are some faulty micro inverters and they would replace, once this was done I was then asked to return to site to recheck everything which we did and they said again yes they need replacing, they then asked us to return to site again which I refused, after a lot of chasing I finally received new micro inverters and returned to change them. Enphase have refused to pay me for any access equipment and the visits that THEY required me to do. This has left me heavily out of pocket. I have also had another system, not one of our installs, which has basically had the same problem and we have now been back to site at least 4 times, again they are refusing and visit reimbursement or scaffolding costs, this is now going to fall to the customer who bought this premium product with a 25 year warranty and has had to fork out a lot more money. Their after sales is truly awful and the warranty is not worth the paper is has been written on!!

Enphase was on time, clear with what we needed to do for preparing, and very easy and personable to work with. Refreshingly professional ~

When my power went out, I was an hour away at work. I had set my battery to save $$ so it only had a 30% charge. I knew it would not last until I got home.

When I did get home, the power was still out, and my battery had shut itself down (which was good!) I was pleased that my home was actually comfortable - for as long as the battery had worked, it had apparently kept the emergency window a/c in my bedroom working.

I called Enphase because I was uncertain what I should do with my battery when the power came back on (which it did a several hours later).

The tech/support person told me clearly how to set my battery to the "charge from grid mode" once the power came back so it would begin charging as soon as the power came back.

He also advised that I should put my battery in full backup mode since we are in a season where severe storms (not to mention hurricanes) could bring down the local power. I had "storm guard" enabled before this storm hit, but the thunderstorm which took out the power had popped up so quickly that no official alert had been sent out. So now, yes, I have my battery set for 100% where it will remain until hurricane season ends - and I know exactly what to do if/when my battery gets depleted due to an outage.

Great service, as always - I recommend Enphase to any who will listen because of the quality of your products and the knowledge and helpfulness of your techs!

Enphase started vendor lockin and disable offline access to the unit. Web / API access is no longer possible without a token. To aquire a token you will need to login to their servers.

It will send your data to its servers and sell this to everyone who wants it. Maybe not a big deal when it is just production statistics but if you include the usage CT clams they will collect this as well.

Just another evil company :( C'mon people lets punish companies like this by not buying their stuff again.

I would like to THANK the Enphase Support Team, Mr Abila, who has been extremely friendly at the fon. And most of all I would like to thank Mr. Joe Herrman for his professionalism, combined with friendliness, politeness and a big smile!
He solved an installment problem with my (highly) expensive solar system in short time.
I highly appreciate both gentlemen`s - helpfulness and kindness. Both are great assets to the enphase team.
Prof. Dr. Reini Schwede

Excellent quality, works flawlessly for 3 years now. I have 16 panels 400W with IQ7A, generates about 6000kW per year installed by authorised Enphase dealer.

Spending over $32,000 on this system has been a nightmare. Getting help from customer service is nearly impossible, and even their online chat is useless. My solar panels have been out of service for more than four months, forcing me to pay extremely high energy bills. If I could do it all over again, I would never have purchased solar from this company—it’s been nothing but stress, wasted money, and constant frustration. To make matter worse, there is another $250 for technician to come out. Run!!!!!!!!!!!!

I bought a home that had a small enphase system installed. I wanted to install additional panels, decided it would be good to have all enphase. so got one of their installers to install 10 more panels. Then the issues start. The app doesn't recognise my installation. So months back and forth with installer and enphase still no solution. I call enphase and a lady says to send all details and she will get it sorted( great I think) . Several weeks later I call Enphase again and they now ask for money to do an ownership transfer before they will allow me to access my installation. The issue has been escalated, but so far my experience with this company is not good and leaving me wishing I bought solar edge.
Update: yesterday I replied to the specific email as requested. Today 21/8/25 I received an email detailing how I must pay an extra 200 dollars to get the app working for my recently installed System. This was meant to be all setup by the installer and enphase. The installer installed my panels 4 months ago.

This product doesn't deserve one star but that was my option. I have 20 of their solar panels and it's only my wife & I, we never touch our thermostat, it stays on 72 degrees, I'm gone all day long 6 days a week and my electric bill is $300. I think their panels is making it worse because my neighbor's electric bill is $184 and he has a pool and no solar panels. Something isn't jiving, they're either in with FPL and scamming people or their product is horrible. I purchased 20 more panel from their competitor and my electric bill drastically went down. It's just not a good product at all and customer service is horrible.

There are plenty of positive reviews here, some of them probably even genuine. But I can only go by my own experience, and my experience with this company has been appalling. The sales pitch was excellent, and we were eager to sign up, assured that we would make our money back within the first 4-5 years. With an outlay of about $14,000, we were expecting some serious cuts to our electricity bills (the sales guy had told us we could expect virtually ZERO dollars for our bills!). Well, the bills never changed. Still getting same amounts, plus now have to pay $117 every fortnight on top of these costs. And all the sales person could tell me when I complained about this was that, "the solar panels are doing what they are supposed to." Really? I find that hard to believe, because if that were the case we'd be seeing some indication of this system paying for itself by now. But with the only refunds we are currently getting being between $60-200 per quarter, I can't see it 'paying for itself' within the next century! Seriously, 'appalling' doesn't even come close to conveying our feelings right now. If you do decide to go with this company, pray you have a better experience than we did. But personally, I wouldn't trust these people to sit the right way on a toilet seat. I'd give them a zero rating if it was allowed...

Terrible products. Poor quality hardware, badly designed application, poor customer communication. I cannot understand this company is still in business. I have asked the installer to take out the batteries from my home the soonest. A theft. I have reached to the Enphase support team nearly ten times. Totally incapable to solve my issue. The batteries are still not discharging and I am still unable to change my profile on the Enphase application. I am still waiting for the Enphase support to call me back… total waste of money and time. I will reach out to the energy regulator. Enphase should not be allowed to continue selling their defective products in the UK.

Emphase is a terrible company with worse contracts The issue WAS with enphase. They are a joke and their responses to honest reviews, proves it.

Their reps refused escalation, laughed at the consumers, couldn't understand basic English and disrespects this nation's consumer laws left and right. Disgusting excuse for professionalism.

HIRE AMERICANS AND NOT FOREIGNERS THAT CANT SPEAK ENGLISH. IM PROUD OF MY AMERICAN STANDARDS THAT YOU CANT MEET AND MY UTTERLY OFF GRID SYSTEM THAT YOU REFUSE TO MAINTAIN. NOT ONCE HAVE THEY NOTIFIED ME OF AN ISSUE, IVE ALWAYS HAD TO CALL THEM AND TELL THEM THERE IS AN ISSUE. DONT BELIEVE ENPHASE LIES, THEY ARE A JOKE. 60 HOUR COURSE IS ALL THE INSTALLERS HAVE FOR KNOWLEDGE LOL Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery"