Enphase Energy Reviews 

In May some of my solar panels stopped working, due to a fault with the microinverters. I contacted Enphase (case 18108337) for details of an installer to look at the issue. First they sent me to a website that didn't work, then recommended installers that weren't even in the right country, then right country only hundreds of miles away. Finally they managed to recommend one nearby – that had ceased trading about four years ago (in the end I gave up and found a local one myself).

Since then, despite numerous site visits, Enphase have been unable or unwilling to resolve the issue. Each time the engineers are on site Enphase say they're going to replace the inverters, but then they repeatedly delay approving the replacement, insisting on another site visit (which costs me more money every time and requires expensive scaffolding).

I asked for an explanation of the delays and was told it was actually the wiring or voltages, despite what they'd previously told the engineers and all the wiring and voltages being checked numerous times. On the next site visit, Enphase said again the inverters needed replacing, but still haven't actually approved the replacements.

It looks like Enphase are deliberately avoiding their warranty obligations, and my system is only six years old. The installer's having to deal with other homeowners in the same predicament (one of whom has a brand new system), and is now reluctant to recommend Enphase in the future. Looking at the Enphase share price over the last couple of years, it seems others have drawn the same conclusion and wisely chosen a different supplier.

Over the last two months the only thing Enphase appear to have achieved is changing the gateway ID, which just caused more of my panels to stop working, and costing me a lot of unnecessary expenditure. Now, the installer is chasing them daily. I contacted them again about the delays (case 18410808); it's been a week and they haven't even bothered replying.

My system shuts off the breaker outside 2 to 4 times a day electric company said no surges. Everything‘s fine and phase says contact your installer with ADT is out of business then they said if it gets too hot, it can shut down well I hate to tell them, but it’s a desert that’s why I have solar stay away from this company as their products fail constantly and don’t buy their generators because they can’t get there product on the solar panels to work. How the heck is their generator gonna work?

I’ve had ENPHASE Energy Solar Panel with Wi Fi for remote monitoring on PC, iPhone and iPad since 2018. Today 30/7/25 ENPHASE Energy changed the app I use to monitor my daily solar energy progress that updates every 15 minutes. On previous versions we were asked to try the new display. I never liked it and was given the chance to revert to old display that I did. There is no option now to switch now. The phone operator overseas had no knowledge of the previous displays so wasn’t able to help. My advice is: If you have a choice DO NOT GET ENPHASE ENERGY TO MONITOR YOU SOLAR PANELS”. Given my experience today I would give ZERO STARS. Remember. I was not given a choice about the new app and it was installed to my devices without my knowledge.

Purchased our home with a 45 panel ground-based array. The transfer of ownership was expensive but happened fairly quickly. Ever since then, the experience of ownership hasn't been great. My gateway would constantly drop out back when it was a 4g module based unit. Since 4g was going away, Enphase paid for the switchover to wifi. I have a strong wifi system around 100ft from the Envoy panel and the unit constantly drops communications. I got so bad that I was having to go through arduous reconnection process on a weekly basis, so out of frustration, I finally just said to hell with it and let it stay disconnected. After around a year I finally went and reconnected it and since then, once again, have had nothing but issues with the connection. Reporting wonky figures, disconnecting, etc. It once again disconnected today and after calling them, they walked me through the reset process (again for me) and reconnection process (I have it memorized) and still no success. Naturally, the warranty is gone on the unit so of course, I'll be on the hook to replace it. I'll say this much...the service provided does NOT equal the monetary outlay and I'll likely be looking for another provider (if that is even possible).

Jason, the customer service rep took great pains to resolve my matter. The problem is the installer doesn't believe the data that supports the problem. As the customer, I am getting VERY irritated because my situation is not performing correctly.

Enlighten app stopped allowing me to control the gateway. Now the system takes me off the grid at random. After chat botting with Enlighten tech suppport over a two day/night exchange, I was finally told the app is having an issue. I will receive a status update nin 3 to 4 days. in the meantime, I have to chat to have a tech change the profile status EVRY TIME. 32k out of pocket for this

If I could give them a 0-star, I would. Worst company I have ever had to deal with. Bought a home with their solar panels already installed, it's been 7 months and they have not transferred it to my name, and it has not been working since I bought the house Worst customer service, no one speaks good English they will give you the run around for what ever you need and dont expect any money back if you payed them you lost it so please take my experience and go with a diffence company

gateway lasts about 5or 6 years. So even though there's longer warranty on micro converts (and they will install a lot of them), those warranties are useless as soon as the gateway goes bad.
So plan on buying a new gateway (approx $500) every 6 years.

EXCELLENT EQUIPEMENT
La societe Emphase propose un logiciel de gestion performant et une assistance efficace en cas de besoin

Great solid performance. I won’t go anywhere else. My brother in US installed their product in his house and it’s great.

Please come to New zealand or Australia. I will be the first one who will be using your services.

Thanks.

They techs on the phone are bullies. When they don't have the right answer, they try to force an owner to pay for a service where the warranty stated that replacement or repair was free.

I have high praise for Miguel Leon the field tech. He is honest, reliable and professional. He let me know that the system was old, made a CT upgrade and let me know that the inverters could not be reached to be replaced. It was time to update the system. All this information was as the warranty stated. Repair or Replace for free.

The Enlighten app has never worked properly since my installation 4 months ago. Live status rarely works and energy data a couple of times a day.
I've had many interactions with Enphase support who acknowledge an intermittent issue but nothing has been resolved and now they have disappeared.
One email from them suggested damage could be caused due to lack of back end connectivity, which I don't know the status of.
Poor.

€150,- administratiekosten.
You cannot tell me that administratiekosten in this age of automation are 150 euro! this is to change the system to someone else!
Garantie zit op het product niet op de persoon.

This company uses people whose English accent is so bad you can’t understand. They tell you to hold while they fix an issue then cut you off
Disgusted

This is a nightmare. It took a month to get this system working after initial install. During that month i racked up over $8000 in hidden charges to get this system working. Then the electrician disappeared and left me with only half my house connected to the solar in the first place. I've been getting by with extension cords until about 2 months after install i go out and find moubting bolts for the panels on the ground. I call the installer i overpaid to fix it since its only been 2 freaking months. Then the guy bills me $200 but says im getting a $175 discount because of the vanishing electician. So i got billed $400 for him to fix something he installed that fell apart in 2 months. While i was still seething about that and deciding whether i should block that charge through my credit card the whole system started blinking off about 15 times a day. 15 times a day my 3d printer fails, my wifi disconnects, and i lose whatever file is open on my computer. 15 times a day. Im more than angry at this point. $48000 nightmare.

After seeing the specifications of their solar system on the danish Enphase web site I decided to buy the products late 2024.
But just after installation it became clear that Enphase does not deliver anything near what they promises on their web site. Acoording to the specifications on the web site, the system should provide features to store and sell energy on demand, provide user selectable usage of batteries and provide backup in case of grid down.
None of above are possible. Enphase basically do not deliver anything of what they promises on their web site.
The system do produce power and yes it do store energy in the batteries but its uncontrollable by the customer(me) and worse you can’t switch it off unless physically on the main switch board.
The system should be fully manageable by the App.. But that not correct, the App is for show off and contains no means to manage any part of the system. The options to manage the system by other means are like HomeAssistant are not embraced by Enphase and it seems as they are not interested in users using anything but the App.
Up to now my installer and I have tried for the last 6 months to get Enphase to deliver what they promises and to at least provide correct information about the installation in the App, that have not happened and in Denmark the conclusion must be that Enphase can’t provide the products as promised and also Enphase can’t provide support to installers or customers.

Helpful staff who handled my queries with precision and speed. Ex customer service !

Subject: Warranty and Service Concerns with Enphase Equipment

My first interaction with Enphase began in 2021 when I purchased my current home—an all-electric residence on 3 acres in Clovis, CA. It came with an 8 kW Enphase roof-mounted system, but with no Envoy, I couldn’t monitor production. The prior owner was still receiving high true-up bills, which made me assume the system was undersized for the home and my large family.

On recommendation, I added a separate 17.6 kW Enphase ground-mounted system. While the installer left much to be desired, the Enphase equipment itself has performed well.

In February 2025, I received a true-up of over $1,800. Still unable to monitor the roof system, I hired another installer, who suggested adding an Envoy. It quickly revealed 29 of 36 microinverters were showing production errors. He performed thorough diagnostics—including a new home run—and submitted a detailed report with a spreadsheet of failed units to Enphase on April 21, 2025.

As of today, June 2, we’re still being bounced between representatives with no resolution. Meanwhile, I continue to pay high electric bills for a system that should be working—despite the fact these inverters are under warranty.

I had intended to add storage to my system, but based on this experience, I will not be using Enphase equipment going forward.

Date of experience: June 02, 2025

Edit
Reply from Enphase Energy

15 hours ago
We're so sorry your recent service experience didn't meet your expectations. At Enphase, we truly value our customers, and we're taking your feedback seriously to ensure we do better. We've opened case #18134076 for you. Please email us and our support team is ready and waiting to help you

In reply:

I spoke with Enphase customer support after being on hold for over 45 minutes—yes, a full 45 minutes. I eventually reached a representative who released the microinverters along with the cables. When I asked about lead time, I received a vague, generic response.

Now, I find myself waiting once again—this time for Enphase to approve an RMA that had already been approved. It’s now June 5, and I’m still waiting.

If Enphase truly values its customers, they should not be left on hold for excessive periods or forced to wait weeks to resolve a valid warranty claim.

Enphase needs to start walking the walk—not just talking. Right now, it feels like all talk, while customers are left to absorb the financial burden. In my opinion, this stems from outsourcing support services to cut costs, all while jeopardizing long-term trust and tripping over future dollars just to save a few dimes today.

Very patient, considerate, friendly.

Their support was awful. After we face a problem & email them, they did not respond to our emails. Then we called them , instead of solving the problem, they deny it.