En Route JewelryReviews 

4,285
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, finding them beautiful and versatile for various occasions. Many appreciate the reasonable prices and the wide range of options, including both silver and gold pieces. Reviewers frequently highlight the fast and reliable delivery service, with orders often arriving sooner than expected and elegantly packaged. However, some customers reported issues with product quality, noting that certain items broke quickly, tarnished, or had obvious defects upon arrival. A few people also mentioned concerns about the perceived cheapness of some materials and difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, unique designs, and... See more

Quality

Users describe positive interactions with quality, consistently praising the stunning, well-made, and durable... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction with the ordering... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the affordability and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful jewellery !! Wears very well and looks gorgeous, one of my favourite brands. Have recommended to many friends x

Rated 5 out of 5 stars

Such a well made, good quality and beautiful bracelet! my Daughter loved it for her 30th Birthday thankyou so much 💖

Rated 5 out of 5 stars

I love the Trinity ring I purchased...Fits like a dream and it is so beautiful!! I love it so much that since I have the gold one I want to buy the silver one too...The silver in my size is out of sto... See more

Rated 5 out of 5 stars

I really like En Route jewellery; their range is wide and all of very reasonable prices. I love their watches too. Can recommend. Good delivery times.


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,285)

1,820 reviews in the last 12 months

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Rated 5 out of 5 stars

I love this company!!!

I love this company! I’ve been buying jewelry from them for about five to seven years and every piece is such high-quality. I’ve never had a piece of jewelry break and I’ve never had them turn me green. They ship so fast and in such adorable packaging. 10/10 will definitely buy again!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

so many compliments!

Wore the lily of the valley necklace and bracelet to a wedding and got so many compliments on it! Shipping was quick and their site is easy to use. Will order again for sure:)

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service and jewellery

I am very satisfied with the service and the jewelry. I ordered 2 bracelets. They were packed very carefully to ensure they would not be damaged. You can wear the jewelry in water and all day long without it coming off or becoming unsightly; the material is top-notch! I immediately placed another order after noticing that the jewelry was both beautiful and of good quality.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Was abit skeptical at first after…

Was abit skeptical at first after seeing mixed reviews online but saw an influencer with a really pretty necklace and I thought why not gave it a try and ordered 2 necklaces and a bracelet. They were bigger pieces than i thought and really pretty. I also keep getting compliments on them whenever i wore them out! Really happy with it! Will definitely go back to purchase more! Already eyeing a few pieces! ❤️

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

The jewelry is beautiful but quality isn’t great

The jewelry is beautiful and I was so excited to wear it, but after a single day of wearing a bracelet, it broke and after five days of wearing a necklace that broke too the only piece that I have worn that has held up from them is a ring which that’s not saying much because that’s almost impossible to break overall I would say the quality is just not worth the price like yeah they look great but if I can’t wear them then it’s pointless

June 7, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're truly sorry to hear about your experience — this isn't typical of our product quality. All of our pieces are covered by a 100-day warranty when purchased directly from us. We’ll be sending you a request for your order details so we can look into this further and make it right. You're also very welcome to reach out to us at customer@enroutejewelry.com — we’re here to help and would love the chance to resolve this for you. Thanks for your patience, and again, our sincere apologies for the inconvenience.

Rated 3 out of 5 stars

Mixed quality, great support

I ordered several pieces from En Route Jewelry and overall I really liked the designs. Everything looked like the photos on the website, which is always nice when ordering jewelry online.

My biggest issue has been the inconsistency in quality. The Whimsical Romance Stone Bracelet snapped after only two days, and the Waterdrop Necklace was frustrating because it kept tangling my hair. **The replacement necklace does it much less, but it still happens occasionally.

UPDATE:
Customer service reached out after I shared photos and videos and sent me a replacement package for both the bracelet and necklace, which I've now received. I'm happy with how they handled everything and I genuinely appreciated being taken seriously. It doesn't completely make up for the issues I had with the products, but good customer service means a lot and left me with a much better impression of the brand.

May 2, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Hi Shaina, thank you for your update and for sharing your experience. We’re glad you felt heard by our team and that we were able to assist with your concerns. We’ll continue to work on improving our products and services, and your feedback is invaluable in that process. We appreciate your patience and for giving us the opportunity to resolve the situation. Let us know if you have any other questions! 💕

Rated 1 out of 5 stars

The quality of the items is really low

The quality of the items is really low. The jewellery tarnishes quickly and details literally fall off. I ordered 4 items from them and all of them have had pearls fall out and/or brass showing through the silver after only a few wears. They replaced them for me which was good but even with the replacements the same things happened very quickly. Details falling off & obvious tarnishing.
The price for the items is good but you can definitely see why they are priced so low.

May 21, 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for your feedback, and we're really sorry. We understand the concerns you raised and did our best to address the issues and work toward a resolution. While we’re sorry that you remain unhappy with the outcome, we appreciate you sharing your experience and perspective. We take all feedback seriously and will continue using it to improve our products and customer experience.

Rated 5 out of 5 stars

So happy!

Beautifully packed! And fast shipping🩷 A great gift for my mom she looks beautiful 💕

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Unique and amazing quality

Most beautiful jewelry. So unique which is why I love it, the quality is amazing, I always struggled finding gold plated jewelry that doesn’t tarnish untill I came across en route. I just love!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

100000/10 ‼️‼️

Honestly, their jewellery is so high quality and packaged so beautifully. I had no expectations when ordering but when I received my pieces I was stunned. Couldn't ask for more 🩷💗

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

En route was recommended to me by a…

En route was recommended to me by a colleague, because I asked her about a pair of earrings and a matching necklace she was wearing that I loved.
I bought two necklaces, they are fantastic, everybody keeps asking me where I got them from, they didn’t change color, actually, they are still so bright.
The site has a variety of jewelry, matching sets, i would totally buy all the collections if I could.
10/10 would recommend.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I love their jewelry

I love their jewelry. It’s original, stunning, creative and perfect. Fast shipping, nicely packaged. I ordered two necklaces and i love them both.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

good quality

My necklace and earrings arrived quickly and are very good quality. Have not turned my neck or ears green and i do shower in the earrings.

April 21, 2026

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