Enterprise Rent-A-Car Reviews 1,099

Booked online for a one way rental and have used the exact same credit/debit master card several times in the past from other states with no issues. However, we moved my daughter to Chesterfield Missouri and I needed to get back home to work. After the online booking, my wife drove me 45 minutes away from Chesterfield because they didn’t have any inventory for a one way rental. The next closest was in St. Peters Missouri and when I arrived to pick up my vehicle, I was abruptly told no that I could not use that card because it has a debit card feature. I tried everything to convince them and show proof, offered to pay any amount of deposit they needed or would happily pay cash. We don’t own credit cards and have never had any issues in 30 years without one. They claimed that it was because the St. Louis area was such a haven for crime and theft of cars that I could not rent from them. I tried calling the reservation dept. and they escalated it to a lady that tried to tell them that they could make an exception if I showed proof of a utility bill or something similar, which I would have happily provided them. The manager and the assistant manager were both dicks and would not offer any solution to my situation. I called back and made a complaint because obviously common sense has left the building. Oh, while I was waiting, at least 2 other people got turned away for this same reason and the manager joked that it’s a very common occurrence there but corporate would fire them for taking a debit card. Stupid unknown rule that has left me stranded and a very unhappy ex-customer. Do better Enterprise.

horrible.
cheat singaporeans

DO NOT RENT CARS FROM ENTERPRISE

Upon returning the car to Gatwick the woman taking it in was meticulously searching for damages. This already made me raise an eyebrow.

After quite some while (don't mind me having to get to the plane...) trying to find anything she finally was successful: some minor/superficial scratches on the drivers side wing. You almost could feel her success.

The scratches must have been there before and I didn't notice them, as they were small and something I'd book as "wear and tear" with a rental car that already had run 30,000km. Also, I didn't even remotely have any accident.

Observing her behaviour and reading other reviews here my opinion is: there could be some kind of system behind that. Lending cars cheaply and then doing damage claims for even superficial damage that you never would see when receiving the car, which in my case makes up to 10 times the amount the car cost to rent (!).

I rented many cars in the last decades but never had experienced anything remotely like that before.

Brantford Location.

I rented from them in April 2026...A month later they refused the exact same credit card that I used the previous month saying they dont accept prepaid Mastercards. My friend offered to put it on her card so I could visit relatives, and was told that She would have to be listed as the primary driver and could add me as a secondary driver for an extra daily charge. Completely ruined my plans. Staff was completely dismissive. Was all over the US and never once had any issues renting a car with my card! I wish I had checked the reviews first. I have rented from Enterprise Nanaimo BC to Jacksonville Florida with no problems and the same card. They said they recently updated their policies. They dont take prepaid Mastercard, Cash, or Mastercard debit card from out of province. I took the train instead.

I rented a vehicle from the airport counter in Munich, Germany and Jonas was lovely and extremely helpful. Would definitely rent there again! The pickup and drop-off process was a breeze....not like in the US. Thanks Jonas!

Horrible car rental service! Avoid at any costs.

Rented a Renault Captur from Enterprise at Herceg Novi in Montenegro. Excellent service, good car - very clean, reliable, comfortable. Service from Stanica Csmilovic in particular was first class. Highly recommended.

Awful awful awful! Collected car (filthy exterior) in Dublin and dropped off in Belfast after paying an extra £100+ one way fee, no problem. After drop off they took an extra £40+ from my deposit for additional one way fee. On calling them they said the initial one way fee had been incorrect and that I had signed the t&cs on collection to agree to extra charges. Pointed out that this was actually coincidentally incorrect since I hadn’t signed a thing on collection and was told I didn’t need to when I queried it at the time. Was then told since I’d booked through Expedia I would have to take it up with them as was their mistake. Incorrect! Expedia are acting on Enterprise’s behalf as an agent. Eventually got a refund through the credit card company. Miselling with extra fees from your deposit hoping you won’t notice. Disgusting and aggressive uncaring customer service wanting to pass the buck. AVOID!!!!

I rented a car for five days. I made a reservation for an Audi Q3 or similar. When I went to pick up the car, they told me they did not have my car and they offered me a Nissan Armada. The car had 75k miles, smelled like weed, had only half tank of fuel, had scratches all over, and very few features.
Additionally, the Enterprise representative was extremely pushy and insisted vigorously in me accepting additional insurance for an extra $200 dollars. My reservation price was $400 dollars and ended up paying $464.
I went to the rental site to return the truck and was closed on Memorial Day. I went to another site that had drop off box and left the car there. One day before the reservation return day. I just called this afternoon to let them know I dropped the track yesterday and they are charging me the extra day (today). No convincing explanation. I asked to email the final invoice and I am still waiting for it.
Worst car rental experience ever. I will not rent from Enterprise either personally nor business ever. I rent a car an average of once a month for my work.

I made a reservation for today. They did not honor it. The office was closed. Today is a holiday but they specifically made the reservation for today at 1pm..

I booked online for the Clayton location. When I arrived, my appointment time was honored and I received the car within 10 minutes. It was very busy that day. Evan was polite and professional. We did the car check and I was on my way. I do wish this location was larger. I rented a large vehicle and I cringe each time driving in and out of that location. When returning the car, Jaedon, was just a polite and profrssional. We did a car check, gave him the keys and I was on my way.

They left me stranded for 6 hours and now are claiming i damaged the car because the tire blew .... never deal with them or any of the companies they own they are crooks even the people at the desks and guys who got me car said this company is bad but they need a job.
AVIS all day long .... Pete Gervais Greenville WI

I rented a car on a Saturday by phone, and one hour later I Ubered to the car center, only to be told no cars were available. I showed my confirmation email, and the agent simply shrugged. I got ANOTHER Uber home, and tried calling both the local center and corporate. I got 3 different people, all of whom said they would escalate to a manager to get my car situation resolved. Not a single person called back.

On Monday, I called corporate again, and got a very sympathetic person, who said she would make sure I got a car. She called the local center, to no avail, so sent them a message asking them to call me. Again, nothing.

I would NEVER, EVER, EVER rent from Enterprise as 1) they have no idea what inventory is actually available at their locations , and 2) customer support is non-existent,

I ended up renting from a competitor who had a car when they committed to one.

Dealing with enterprize alot in waterford talk about team above and beyond from sean to rob the manager to elain and niamh and there few new more staff.they are brillant or brilllant word to using i lost for words rob and team cant do enough a yes found the word ( it not in collins dictionary ) amazing is word

Did my reservation over a month ago, and they cancelled on last minute.....excuse they oversold it. so what about the customers plans. this company is not good at all.

I had a very traumatic experience with the Lawton–Fort Sill Enterprise Rent-A-Car service personnel. I reported my concerns to the manager, and I was pleasantly surprised when Heather, the manager, personally reached out to me. She was compassionate, understanding, and took the time to listen. She was able to resolve the issue, and I am truly grateful for her support. I’m very happy with the outcome. I would definitely use the company again.

Thank you for the wonderful service I received from Karl at enrterprise, Briarhill, Galway, this afternoon. Having had an extremely difficult service from a dealership in Briarhill, when my car was recalled, and caused such stress. It was such a pleasure to get such wonderful customer service from Karl. Would highly r recommend enterprise.

I reserved a car rental a week in advance for 13 and 14 May in Schertz,Texas. I called on Monday 11 May to get a pickup at 12:30 on Wednesday. I called on Wednesday at 7:45 to verify my 12:30 pickup. I called Enterprise at 12:45 when they did not show up. I was told that I did not have a pickup scheduled. I cancelled my reservation at 12:45. At 1:45 a driver called me to say he was outside my house. I had left an hour earlier. This is the second time that this has occurred. Enterprise should not advertise pickup if they are unable or unwilling to provide the service.

Returned my car 3 weeks ago. Since then I have 4 charges on my CC with no invoices and no information. Sent multiple emails with no response! No feedback from customer service

I am extremely disappointed with my experience at the Enterprise Bolton branch (Rental Agreement: 2Q1S0L). Despite my rental agreement explicitly stating a £0.00 Damage/Theft Excess, Enterprise proceeded to deduct £699 from my personal bank account without authorisation.The charge is for a minor windscreen chip, which is objectively less than 3mm in diameter (photos taken with a scale for evidence). According to BVRLA Fair Wear and Tear standards, damage under 10mm in Zone A is repairable. However, the branch staff (Ref: Huzzy) admitted during a phone call that while the chip "could probably be repaired," they chose to replace the entire windscreen as a "commercial decision" for the next customer.This is a clear violation of several points:Breach of Contract: My excess is contracted at £0.00. There is no legal basis for Enterprise to bypass this and charge my card directly. Failure to Mitigate Loss: Charging £699 for a repairable 3mm chip is completely disproportionate. A resin repair would cost under £100. Unauthorised Transaction: The vehicle was provided via insurance cover (esure), yet Enterprise ignored the protocol and charged my personal card instead of settling with the insurer. I have already initiated a formal dispute and a chargeback through my bank. I strongly advise others to be careful when providing card details to this company, as they seem to ignore their own signed contracts and industry standards.