Enterprise Rent-A-Car Reviews 1,099

Took payment for a van they didn't have in stock. Cancelled my hire and n]now I am still waiting two weeks later and 4 phone calls pater for a refund.

Hertz ended up not being the company that supplied my rental. I called and visited other Enterprise locations and didn't get a vehicle. However...I talked to another representative that attempted to help. Once again I was told someone would call to rectify the situation and no one called...again.

Tried to rent a car at the La Mesa CA location - I'm going to write two reviews - one about the people working there, and one about the company itself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name.

Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive.

I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better.

Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences.

BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable.

I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.

The old lady in the front was really rude, I did not like her she was mean and racist. will never book with enterprise again, i cancelled the booking because of how rude she was and she even handed my card very rude way

I'm going out of my way trying to leave a positive review for the Lewisville, TX(Stemmons Frwy) location who provided a stellar and accommodating rental experience from start to finish. There was a very positive spirit with everyone that I interacted with.
My only complaint is with the Enterprise website where I couldn't find anywhere to leave a complimentary reservation.

Absolutely fuming!! Rented a car after a no fault accident (not by choice) I thought I'd get a courtesy car as standard anyway when I picked the car up the customer service women went around the car with me using a little device for measuring scratches /chips she pointed out a particular chip and measured it saying its within the radius so wouldn't class as damage, then she did it on another scuff/chip and said the same thing....I have just returned the car and they have just sent me a bill for the damage. What a scam!!

The rental car should have been paid by the insurance company since I was rear-ended and therefore I am not at fault for the accident. Even Enterprise confirmed this to me, yet they sent me away without asking for any payment. Now, today, they continue chasing me demanding $400 for the rental. This is truly unbelievable and unacceptable. #Enterprise #BocaRaton

Had a rental paid for by the person who hit me's insurance co The girl with a baaaad attitude at the east/hanna st location in Indy charged me for tax said progressive didnt pay taxes which is false Then i turned the car in 1 day early and they left the car at the body shop for 3 more days after they knew it was there and charged me for 2 days of rental .Which took from feb 4th until may 7th to get rectified.

They charged me an additional $900 for winter tires that I never requested. Every effort I made to resolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

i've been renting from enterprise for over 25 years and would consider myself a very good customer. Until now. I will never rent from Enterprise again after the fiasco that they have caused. I rented a car last fall and how to make an insurance claim for significant damage caused by debris on the road. I called enterprise and reported the damage and promptly received a claim number from my insurance company for the repairs. Upon returning the car I explained to the man at our local enterprise what it happened and pointed out the damage. Months later I am receiving angry emails from Enterprise saying that I owed money for repairs. Baffled, as my insurance company had issued a check and I have been charged by enterprise my thousand dollar deductible. Upon looking into it it turns out that the employee only reported half of the damage. Enterprise made an error even after I explained to them what had occurred . even though this was their mistake of course I'm responsible for the rest of the damages. The problem comes in with the employee I had to deal with online with Enterprise. and course of finding out what the real story was I was receiving threatening emails from Enterprise. Even after reporting the second part of the claim (based on Enterprise's error not mine) to my insurance these threatening emails continued and Enterprise put me on the do not rent list when my husband tried to rent they accused him of being me and refused to rent to him ( he has a girl's name I have a boy's name). This is with the drivers license with his information being presented to them. After the insurance company mailed the check the horrible employee with Enterprise that I was dealing with put my debt into collections. This is after reaching an agreement with my insurance company to make payment. All of this is based on an error made by the company not by me. I have to now hire a lawyer to clear my credit and hope that they take me off the do not rent list. The company has been paid and they continue to harass me. I absolutely do not recommend ever renting from enterprise. Clearly they have a staffing problem, listening problem, and a problem communicating with each other.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side).

Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half.

I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation.

Horrible, horrible business. Rude employees. But how can a company accept a reservation and then have no cars?! Can hotels do this with room reservations? Can restaurants do this with dinner reservations? If you don't know if there will be any cars available, DON'T TAKE THE RESERVATION!

The manager tried to tell me that a reservation with Enterprise was not a guarantee of a car. WTF! I will certainly not be renting from them again. Fortunately Hertz came through for me with a car, with no reservation and at a lower price!

Don't rent from this horrible company. I hope they go the way of Spirit Airlines.

I recently had a 10-day rental with Enterprise Rental Car out of the Atlanta airport. The Enterprise check-in counter was very busy, and it was a Friday evening, but I was impressed at how well they kept the line moving. The representative that waited on me was one of the nicest I have ever had. He was very quick and efficient at processing my reservation but still asked me about my travels and you could tell he was very sincere, wishing me a good trip. When I got to the rental car pick up area, the representative immediately greeted me, looked at my paperwork and just told me to pick any car in a certain row. It was super easy! The car was fantastic including great gas mileage, which right now was especially welcome. Returning the car was just as easy. Highly recommend.

I had a seriously negative experience with this Enterprise Rent-A-Car location, and I would strongly caution others before renting here.

At pickup, I was told there would be a $300 deposit refunded after I returned the vehicle. When I returned the car, I confirmed this again and was told it would be refunded within 3 business days. That did not happen.

The issues didn’t stop there. I was charged for an extra day without a clear explanation, and when I requested a receipt, I was told I had to physically come back into the branch to get it instead of being sent a simple email.

More concerning, there were serious inconsistencies with the insurance claim they said was submitted to Wawanesa. Based on what I was told, the information provided was incorrect, and it appears the claim may not have even been properly submitted.

When I tried to resolve all of this, I spoke with Denise. Instead of helping, she was dismissive and unprofessional. Rather than taking responsibility or working toward a resolution, I was told to handle it myself through my insurance company.

At this point, it feels like I was given inaccurate information at multiple stages, charged incorrectly, and then brushed off when I tried to get answers.

This is not just poor customer service, it shows a lack of accountability and basic operational competence. If you rent from this location, document everything, double-check every charge, and don’t rely on what you’re told verbally.

Petrol dupe !
Got a lovely car via breakdown assistance from branch in Cork
I was talked into buying the half tank of fuel because they sell it 10 cent cheaper per litre than local garages ! 48 euro ! He sold it that this was my cheapest option as they are much cheaper than petrol stations. Good salesman but incorrect information. Buying 1/2 tank was far more expensive than refilling half a tank as I found out when stopping to refuel an extra €10 euro. The range increased by 100km so my 260km journey cost me 58€ instead of 26€ . I also checked the journey with AI and approx 25 to 30€
Always take care of your own fuel is my advice! They are clearly on commission to sell a package.
Also had to make 2 calls for return of 50 euro deposit which I was told would be immediate once car returned.

This is the first and last time I rent a van from these THIEVES! I rented a van from these thieves for 24 hours, when I returned it the next day, I was charged for a period of 48 hours, not 24 as I booked on their website! The website does not mention that if you return a rental car outside of business hours (as I did in this case, I returned it 30 minutes later because their office was not open at the time I was supposed to return the car), you will be charged for another 24 hours!!! They should mention this on their website when someone rents a car and wants to return it on Saturday or Sunday before the office is open, no matter 10 minutes or 1 hour, they will be charged for another 24 hours! When I went to the office to ask why I was charged for 2 days, and not 1 as I should have, they replied that they could do nothing and told me to call the main office! I was unable to contact them several times and decided to protect others who might become their victims!

From the customer service to the quality of the car I rented, I WISH I could give ZERO stars. Even their "escalation" department agents have a terrible attitude.
There are enough one star ratings here to PROVE that NO ONE should ever rent from Enterprise.
They DO NOT value customers in any way.

I reserved the car off Market Street in Wilmington NC..The team there has always been top notch, professional and courteous, right down to the pleasant young man who is involved in Martial Arts, that dropped me after the rental.I will continue to rent from them in the future, they are always on their game.

"I had a HORRIBLE experience with Hanna at the Lewisburg WV Location. She overcharged me on the rental and quoted me a higher rate than Progressive promised and said she would have to charge me $45.00 daily instead of the $34.00 and when I got home and looked at the contract it was $52.24. I want the contract rewritten at the $34.00 promised by Enterprise. I am at 304-497-2208 THANK YOU"

As a result of my complaint, the Branch manager had our corporate rate reduce drastically to punish us.

Here it the letter I got from Enterprise:
_______________________________________________________________
600 Corporate Park Drive Saint Louis, MO 63105
enterprisemobility.com

05/01/2026

SUNSHINE FARMS AND GARDENS

Account Number: L16U183

Re: Rental Program Update

Dear BARRY GLICK,

Thank you for choosing Enterprise Rent-A-Car and National Car Rental. We truly appreciate your partnership and the opportunity to support your travel needs.

We're reaching out to share an update to your current rental program. Following a recent review of your rental volume, we've made some adjustments to better align with program requirements. As a result, your existing daily rate or percentage discount will be replaced with a new discount structure, effective thirty (30) days from the date of this letter.

Under the updated program, eligible car classes will receive 5% off standard retail base rates with Enterprise and National. Please note that this discount applies to time and mileage only and does not include taxes, fees, surcharges, refueling and other charges, or optional products and services. Any protection products or other add-ons previously included in your program will now be available for purchase at the rental counter.

To ensure the discount is applied, your account number must be used when booking. This program cannot be combined with other promotions and is subject to vehicle availability at the time of rental. We reserve the right to modify or discontinue the program at our discretion.

Future communications will be sent to the email address we have on file for you.

We remain committed to delivering exceptional service and value, and we're grateful for the opportunity to continue supporting your travel needs. If you have any questions or need assistance, please don't hesitate to reach out.

Warm regards,
Enterprise Rent-A-Car & National Car Rental

I’m writing this review mainly for Oak Ridge, TN location. My special thanks and appreciation for the kind of customer service Ms Samantha and the rest of her staff have provided me with. When every other location failed to do the basic, the Oak Ridge TN staff led by Ms. Samantha went above and beyond in providing an exceptional service. I can’t thank them enough for the help when I needed it. Thank you again! You guys are awesome!!!

What a contrast in service! We had booked a car with Enterprise at Chambéry Airport, expecting their counter to be open as advertised from 8 a.m. to 6 p.m. Instead, it was closed. The phone number on our booking never answered, and no one returned our messages.
We then went to their office in central Chambéry. While one management trainee was professional, the rest of the experience was disappointing—the manager refused to assist us in getting a refund for their no-show and was quite rude. Not ideal when you urgently need a car.

Fortunately, Car Go was nearby, and their friendly, helpful staff resolved everything within 20 minutes. We’re very grateful to the two wonderful women there. If you need a car in Chambéry, skip Enterprise and head straight to Car Go!