Enterprise UAV Reviews 69

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

First time using Caelus Drones but certainly wont be the last, they will be my first stop for any drone related goods i require. They price matched a deal i found for the Evo 2 pro rugged even though... See more

Company replied

Rated 5 out of 5 stars

Purchased 2 x DJI Mavic 2 Pro on separate occasions. I remember when I purchased the 1st one, I got my delivery whilst others were still waiting for their delivery from DJI direct. Both times I was al... See more

Company replied

Rated 5 out of 5 stars

Been shopping around for a new drone for a while and as a beginner I was unsure of what a lot of the different specs were when I was comparing other models against each other. Richard was certainly... See more

Company replied

Rated 5 out of 5 stars

Fantastic advice from Caelus Drones helped us make informed decisions and buy with confidence. So far everything has gone like clockwork but, should we need it, I have no doubt that Richard would bend... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Enterprise UAV is the new trading name of Caelus Drones Ltd. Established in 2018 we are now one of the leading UAV, C-UAS and training suppliers in the UK. We have a passion for providing the best service possible and making sure we offer the best guidance when you want to purchase your next bit of hardware. We are trusted suppliers to the UK Police Force, Fire Service, Ministry of Defence, Historic England, Lancaster City Council and many more important organisations who require trusted and reliable suppliers! We are also the UK’s largest Freewell Supplier and Distributor


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 5 out of 5 stars

Happy Purchase

Delivery was later than expected, but I was fully updated about the delay. Quality product at a good price. Looks a good range of products on their website at fair prices. Good communication and professional service. Recommended.

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish website to know order from this…

Rubbish website the order cancel for no reason I don’t know what is wrong with this website. Do not order from this website.

July 21, 2023
Enterprise UAV logo

Reply from Enterprise UAV

I'm sorry you feel this way but you applied for interest free finance and the finance company cancelled your order due to suspicion of Fraud. This was for your safety and security as well as ours. The finance company did contact you.

Rated 5 out of 5 stars

Went the extra mile with the customer…

Went the extra mile with the customer service!!!!

Great, professional service and contact from Richard!!

10/10!

April 16, 2023
Enterprise UAV logo

Reply from Enterprise UAV

Thank you for ordering and taking the time to review us! We really appreciate it!

Rated 5 out of 5 stars

The product was great and the item was…

The product was great and the item was received really quickly and well packaged I could not ask for a better service.

February 4, 2023
Enterprise UAV logo

Reply from Enterprise UAV

Thank you so much for the review! We really appreciate you taking the time to do that

Rated 1 out of 5 stars

Said had nano coming in as I…

Said they had autel nano coming in as I was looking to buy one , tried 3x times to purchase thro website but there was an issue then wanted a bank transfer!
Felt unhappy number of times Richard emailed pestering me to buy,he even emailed later because unhappy with my review ,what is his problem!
Had to tell him to. STOP.
Felt Very Uneasy with this transaction so declined it, AVOID.

March 7, 2022
Unprompted review
Enterprise UAV logo

Reply from Enterprise UAV

Its really a shame you didn't speak to us before leaving this review, perhaps you would have seen we are a nice and genuine company. We had issues with Opayo that day and we didn't realise until you flagged this with us. We offered you an alternative way to pay which was PayPal NOT a bank transfer. You asked us to contact you when we had stock of these which we did, you had an issue at the payment stage which fair enough isnt great but these thing happen and was completely out of our control and for that we apologise. We were on hand at the time to help you and we replied to all your emails quickly. I'm not sure what else we could have done in this instance - we are not dodgy and I hope anyone reading this review doesn't believe that you need to deal with care. This review made us very sad today - we work really hard to offer the best service. Actual emails below - please make your own mind up....

"Hi ****
Just checking in, did you manage to try ordering again? I cant see one in the system, no rush of course, just want to make sure your bit still struggling!
Richard "

"Hi *****

Hope you are well?

Im sorry to pester but ive got people screaming at me for Nanos at the moment – will you still want this one?"


"Ive just contacted Opayo and there is an issue at the back end – in the mean time I have switched that payment method off so now if you click the Paypal link (you can still pay via card here) it should be fine

Will send the link anyway just in case

Sorry about this and thanks for letting me know about the issue!"


Rated 5 out of 5 stars

Very helpful

Very helpful, with excellent pre- and after-sales service. They placed a custom order on my behalf for a Strap Thor tripod chest mount, which I also highly recommend.

December 20, 2021
Enterprise UAV logo

Reply from Enterprise UAV

Thanks for the review! Im really glad you are happy and enjoying the StrapThor! Have a great Christmas!

Rated 5 out of 5 stars

Purchased some ND filters

Purchased some ND filters, ordering was simple and they arrived in good time… will use again if they have what I need..

November 30, 2021
Enterprise UAV logo

Reply from Enterprise UAV

Thanks for taking the time to give feedback, we really appreciate it!

Rated 5 out of 5 stars

First Drone

Contacted Caelus looking for my first Drone and spoke to Richard.
After his advice and recommendation I was the following day the owner of a new drone.
Many thanks , will definitely use again.

November 26, 2021
Enterprise UAV logo

Reply from Enterprise UAV

Thank you so much for the feedback! I hope you are enjoying it!

Rated 5 out of 5 stars

It works

It works, does what it says on the tin.

November 24, 2021
Enterprise UAV logo

Reply from Enterprise UAV

Thannks for the feedback! Its much appreciated

Rated 5 out of 5 stars

Just got off the phone with team at…

Just got off the phone with team at Caelus Drones. Super friendly and knowledgeable. I've just placed my first order and I'll definitely be using them again!! 5 stars.

August 25, 2021
Unprompted review
Enterprise UAV logo

Reply from Enterprise UAV

Thank you Aaron! It was great speaking to you! All the best

Rated 5 out of 5 stars

Super fast delivery

Ordered freewell ND filters all day 8pk on Sunday 18th july, was sent out by Caelus Drones the same day & arrived this morning Tuesday 20th July, fast response time & fast delivery, Thank you very much, will be ordering from these guys again!!

July 20, 2021
Unprompted review
Enterprise UAV logo

Reply from Enterprise UAV

Thanks Graham! Really appreciate the feedback! Enjoy them and happy flying!

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