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Rated 1 out of 5 stars

Horrible smell, worst customer services ever! Never shop there. When order like free samples, check tiny little letters in T&Cs. Never replies to emails. Comment belove, I contacted them previ... See more

Company replied

Rated 5 out of 5 stars

As an eczema suffer, I have struggled throughout the pandemic to find a hand sanitizer that doesn’t cause my hands to flare up and become extremely dry. These are by far the best I’ve used - moisturiz... See more

Rated 5 out of 5 stars

I ordered the sample pack. It arrived, sooner than expected. the products are as described on the website, the have a strong fragrance, the alcohool level is high, as described, so I assume it shoul... See more

Rated 5 out of 5 stars

My products arrived super fast. I ordered the variety pack of 5 different scents of 30ml bottles. Sadly when I opened it 2 of the bottles had leaked and were empty. Contacted customer services and the... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Homeopath

Written by the company

Entity One is a luxury hand sanitizer like no other. Each one is hand made in the UK adding only the purest of ingredients including a blend of essential oils and over 70% Alcohol to keep you SANITISED |MOISTURISED | FRAGRANCED


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Smells so good

I tried the free trial. I so love the smell and its not oily on skin. Will definitely buy again.

May 20, 2021
Rated 1 out of 5 stars

Horrible smell

Horrible smell, worst customer services ever!
Never shop there.
When order like free samples, check tiny little letters in T&Cs.
Never replies to emails.

Comment belove, I contacted them previously few weeks ago, I receiveid the same texts like all other answers there.
Ivwill use my Consumer rights in this case.

May 13, 2021
Unprompted review
Entity One logo

Reply from Entity One

HI Oscar, Email was sent only an hour ago with your Trustpilot response 20 minutes after, Disappointed you haven't gave us the chance to respond. The advert doesnt state free samples its a free trial for the first month and states 2 month right next to where you purchase. Happy to cancel your subscription from this point sorry the product wasn't to your satisfaction. Hope you have a great day

Rated 1 out of 5 stars

Poor customer service

Did not like the products, the smell was too strong and artificial. The products irritated my hands and was hard to use as a regular sanitizer.

Poor customer service from the company, they take weeks to reply enquiries or they chose not to reply at all.

Would not recommend based on my own experience

May 5, 2021
Unprompted review
Entity One logo

Reply from Entity One

Hi, Im sorry to hear you did not like our products, On the fragrance would just like to stipulate that they are 100% essential oils and nothing artificial. Understandable to your preference they are too strong but for the majority of our customers enjoy this particular experience

If there are any other points would like to discuss please email us at the link below. Thanks

https://entity-one.co.uk/pages/contact-us

Rated 1 out of 5 stars

Way to expensive

It’s extremely expensive for what you get from this company. No way to cancel subscription.

May 3, 2021
Entity One logo

Reply from Entity One

Hi, I am sorry to hear the product does not meet your requirements, We are a high level market product which we pride ourself on quality rather than quantity which we try to express through our marketing. If you would like to cancel your subscription please email the link below and will accommodate. Thanks

https://entity-one.co.uk/pages/contact-us

Rated 5 out of 5 stars

GOOD

Due to my psoriasis, I had to discontinue the use of these products. The Company should, however, ensure that customers receive prompt support when needed (for example by replying to emails within a set time limit i.e. 5 days).

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Just tried this new product and I have…

Just tried this new product and I have to say I was impressed by the quality of the kit as well as the scent and feel on my skin. I have already had a few positive comments about how good I smell and how fresh the after effect is especially sea breezy !!
The fact that it keeps myself and others safe whilst smelling fresh and clean at the same time is a bonus. Definitely worth carrying on ein the car or my partners handbag.

April 13, 2021
Rated 5 out of 5 stars

Love it!

I ordered the sample pack. It arrived, sooner than expected. the products are as described on the website, the have a strong fragrance, the alcohool level is high, as described, so I assume it should work and sanitise your hands.
It does feel like a premium product, like a perfume for your hands, that does not feel sticky after using it. It also absorbs/evaporates quick.
I would reccomend using moisturizer, at least at night, if you have sensitive/ dry skin.

April 9, 2021
Rated 5 out of 5 stars

Great items

Great items, so kind to my hands compared to other brands. I’m a nurse and can really recommend these.

April 5, 2021
Rated 1 out of 5 stars

Appalling customer service

Terrible customer service avoid these guys! You can have you crap products back too!

March 25, 2021
Entity One logo

Reply from Entity One

Hi David,
Such a shame you decided to leave us a 1 star review. To clarify, you signed up for a 2 month minimum membership that is clearly displayed on the website, you used a discount code to get the first month free and as soon as you received the free product you asked to cancel, the very same day in fact.
We canceled your subscription in line with the terms when you signed up and still you decide to leave a 1 star review.
We can't win them all I suppose, even when we do exactly what we are asked. Hope you have a better day tomorrow David.
Team E1.

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