Entomapetfood Reviews 51

I'd like to write my feedback here based on the most recent experience. I was looking for planet friendly dog food and stumbled Entoma Petfood from France which made sense as a Spain neighboring country. But my first experience ended up with a canceled order and second attempt several months later was partially refunded, both times without any further explanation. No one is responding to support emails, order status is not updates for days and as I did research, their IG page has been inactive since August 2022 which makes me question if the business is still alive and if anyone still operates behind it. Anyone who stumbles this dog food provider, beware of these issues.

order 10days ago, still no delivery ...

I give 2 stars because my cat like the croquettes but for the rest,,,,,
My last three orders have been a catastrophe, 1 and even 2 month late delivery without telling us anything. I had to ask where was my order to know they did not have any stock and they will send it when they have it.
The problem is those croquettes don't last for ever so I cannot just order for 6 months or the whole year ahead.
And for my last order they simply refunded us without saying anything??? Totally not serious and unprofessionnal.
I don't like living bad reviews, but this has been the most strange customer service I had

Liar!!!!!!
I have not receive any mail from you.

Stop lying to consumers!!!!!!!!!!!!!!

Did not receive any answer and refund!
You are a liar !
Do not recommend this bad company.
They always said already reply the mail, but that is bull-shxt!!!!

Dont order anything from this website!!
2 mounth ago i orderd my pet food. I still have not go it. I write and send e-mails but nothing happens. No one answers.

One mounth ago i orderd petfood. But it has never arrived. No one answers my mails or anything !!
I’m starting to loose hope.

I’m thinking : dont order anything from this site

I never got the parcel. I contacted twice and have had no answer back. I had to contact my bank for a refund.

I can not recommend this webshop. They do not respond to my emails, have withdrawn money and I have not received any orders.

They do not reply the mail.
Also do not ship the order.

I never received the order or money back...

I made an order 2 weekend ago, and havent received it yet. Entoma petfood is extremely hard to get in dialogue with. I only managed once even though I have written several emails. No I just asked for a refund because I have already bought my dogs food another place - I can’t keep waiting, but they won’t reply on my email.
So I can’t recommend Entomapetfood unless you have a great amount of patience and money.

They dont answer my e-mails, and This is Second time i dident recived my dogs order. They Said the adress was wrong, but its not. They refound the money, but not the transfer. And never respond my e-mails about a tracking number. Im so dissapointed.

They never sent my order. Total rubbish. Acording to the website I should have received it before 5 working days. It's been a week and I haven't even got an email telling me whether the order has been even sent. Never in my online shopping experience have I had a situation like this.

I wasn't able to get the food due to living in the USA but I hope one day you can distribute to the Americas.

It’s been very easy to ordre and deliver was perfekt - I know that I will soon ordre more dog food ♥️🐶♥️

My dog loves the food from Entoma. She wont eat anything else, and it’s by far the best product i tried for her, as she has skin (allergy) issues and a sensitive stomach. After she started eating Entoma, she has got a beautiful fur and No skin problems. Also her stomach is much more stable and the smelly farts has stopped as well. Great products and we love that it is sustainable too!

I am being asked to review this product but it never arrived, several weeks on.

I love that the food is based on protein from insects rather then cows, pigs or chicken. It feels like a much better way to get protein, instead of treating animals the way we do today.

Thank you so much. Excellent customer service. They have the best product for my allergic cat. This is like my second order. I am very happy and grateful to this company. Thank you very much again.