The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
Company replied
Company details
- #1 of 1 best companies in Printed Clothing Store
- #16 of 24 best companies in Clothing Store
- #2 of 2 best companies in Custom T-Shirt Store
- #1 of 1 best companies in Embroidery Shop
- #2 of 2 best companies in Screen Printer
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered every year for 5 years
I have ordered every year for 5 years. Amazing product every time!!
December 10, 2025
Reply from Entripy Custom Clothing
Hi Zack,
Thank you so much for your continued support over the past five years! We truly appreciate your loyalty and are so happy to hear you’ve loved the product every time. We look forward to many more orders together!
Poor communication - late order
Poor communication.
My order was over 12 days late - they advertise 5 day turnaround
If it was a day or two more , not a big deal but no replies to three days worth of calls and emails only to be told - sorry only - busy !
December 8, 2025
Reply from Entripy Custom Clothing
Hi Nancy,
We’re truly sorry for the delay and the lack of communication. You’re right to expect better, especially with our advertised turnaround time.
While the holiday rush impacted our response time, we should have communicated more clearly, and we apologize for the frustration this caused.
Thank you for your feedback it’s been shared internally so we can improve.
Late Orders
I'm not sure if it is because of the recent move in venues, but we had 2 orders come late this year. One took 14 business days to produce past the proof of design, which is 9 days more than the 5 day guarantee turnaround. Due to the late completion students didn't get their order before the winter holidays. It has made the students want to look into a different company to order clothes from.
Products are good quality, and communication is always good from the employees.
November 28, 2025
Reply from Entripy Custom Clothing
Hi Albert,
Thank you for sharing this feedback. We’re very sorry for the delays and understand how disappointing it is when orders don’t arrive before the winter holidays — especially for students.
While we’re glad to hear you’re happy with the product quality and our team’s communication, we recognize that the turnaround delay fell short of our guarantee and expectations. This has been addressed internally to prevent future occurrences.
We truly appreciate you bringing this to our attention and the opportunity to improve.
Product great, admin could be improved
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and they neglected to send me an email to let me know that my product was ready for pickup. However, both of these concerns were remedied quickly when brought to their attention.
December 2, 2025
Reply from Entripy Custom Clothing
Hi Janet,
Thank you for your feedback and for bringing this to our attention. We’re glad to hear you were happy with the product and turnaround time.
We apologize for the invoice oversight and the missed pickup notification. The pickup email issue has since been resolved, and we appreciate you flagging these concerns so we could address them quickly.
Thank you for your continued support.
I have a picture from when I purchased…
I have a picture from when I purchased my shirt and I clearly added poly bag. For some reason, this was not added on the order. I bought these shirts for my employees and had to bring them to a local printing place in town to have them all individually bagged. I contacted entripy twice about this, customer service representatives did not want to help in any manner, or offer any kind of reimbursement for your guys system, not adding poly bag to my order. If you check my account and the email I sent to you on my end, it did show that I selected Polly bag .
I had a shirt that was the wrong size that was sent, and I still haven’t received any notification on how you guys are going to fix this. Yes, it’s just one shirt but that’s $30 to me which is a lot of money. I would at least like one shirt sent out to me.
December 2, 2025
Reply from Entripy Custom Clothing
Hi Kevin,
We’re very sorry for the issues with your order especially given these were for your employees for Christmas. The polybagging issue and incorrect shirt size should not have happened.
A replacement is being processed, and we’ll be reaching out via email shortly to make this right.
Thank you for bringing this to our attention.
10/10 Experience
Great experience, super easy to communicate with and order the shirts. The t-shirts also look amazing!
November 20, 2025
Reply from Entripy Custom Clothing
Hey Carter,
Thank you so much for taking the time to leave this review! We’re so glad the process felt easy and that you’re happy with how the t-shirts turned out. We truly appreciate your support and look forward to working with you again.
Reply from Entripy Custom Clothing
Hi Tenny,
Thank you for sharing your experience. While we’re sorry the order didn’t meet expectations, we’re glad we could make it right with a full refund.
Finally got my order and it's missing a hoodie
Finally got my order over 2 weeks after ordering and being told it would go out 3 different times and it's NOT EVEN CORRECT!
I am missing a hoodie and now one of my team members will not have the Christmas present they ordered for their parent.
It is VERY clear that smaller orders are not important to this company. All they do is say sorry and continue to give subpar service. This is not my 1st time having such issues with an order. I will not make this mistake again, I will find a company that values all their customers.
December 17, 2025
Unprompted review
Reply from Entripy Custom Clothing
Hi Jen,
We’re truly sorry for the frustration this caused and for the delay in your order, especially given the timing and the importance of this gift. We understand how disappointing it is to have to explain to a student that their Christmas present didn’t arrive as expected.
Entripy is known for our 5-business-day turnaround, and the vast majority of orders are completed within that timeframe. We genuinely care about every customer - big and small. In this instance, one item in the order was damaged during production. Rather than sending out a product that didn’t meet our quality standards, new stock was brought in and the item was reprinted as part of our standard process.
When this was identified, our team reached out to explain what had happened and offered to ship the replacement hoodie directly to the student to help ensure it arrived in time for Christmas. That replacement is being shipped today.
We know an apology alone doesn’t fix the situation, and we regret the stress this caused. Your feedback is important to us, and we appreciate you taking the time to share it.
Reply from Entripy Custom Clothing
Hey Chanel,
Thanks for bringing this to our attention. We’ve identified a system-related discrepancy with the order and are reviewing it now. Our team will be following up with you shortly to provide an update.
Outstanding customer service and…
Outstanding customer service and excellent product quality. The entire experience with Entripy Clothing was smooth from start to finish. Their team was responsive, professional, and clearly takes pride in their work. The final product exceeded our expectations, and the attention to detail really stood out. Highly recommend Entripy Clothing and would gladly work with them again.
November 18, 2025
Reply from Entripy Custom Clothing
Hey Chad,
Thank you so much for the kind words and recommendation. We’re thrilled to hear the experience was smooth from start to finish and that the final product exceeded expectations. Our team truly takes pride in the details, so this means a lot to us. We’d be happy to work with you again anytime.
Customer Service friendly and…
Customer Service friendly and professional. When delay due to product delivery occurred, I was notified of delay and when I could expect delivery..
November 17, 2025
Reply from Entripy Custom Clothing
Hey dale,
Thank you for sharing your experience! We’re glad our team kept you informed throughout the process and that you felt supported, even with the delivery delay. We truly appreciate your understanding and your feedback.
Reply from Entripy Custom Clothing
Thank you for the great feedback! We’re glad you found the process easy and the turnaround quick. We appreciate your support and look forward to working with you again.
This is my third company and we've…
This is my third company and we've always have and will Entripy. Great quality in product and cost.
November 12, 2025
Reply from Entripy Custom Clothing
Thank you so much for your continued trust and support! We’re honored to have been part of all three of your businesses, and we’re thrilled to hear you’ve consistently had a great experience with our quality and pricing. We truly appreciate you choosing Entripy.
I love working with your team
I love working with your team. I had a group of shirts I was imprinting in different sizes and styles. I’d had a problem with the artwork and your design people made it work quickly, making some great suggestions along the way.
November 6, 2025
Reply from Entripy Custom Clothing
Thank you so much for the kind words! We're thrilled to hear that our design team was able to step in quickly, sort out the artwork issue, and help bring your project to life. We really appreciate you choosing to work with us and look forward to supporting your next order!
Bulk shirt order
We ordered shirts for our club volleyball. We ordered the shirts in bulk. They were very responsive via email to make sure we were getting exactly what we wanted. Thanks!
November 10, 2025
Reply from Entripy Custom Clothing
Thank you so much for the great review! We’re glad to hear our team was responsive and helped ensure your volleyball club got exactly what you wanted. We appreciate you choosing Entripy and hope to work with you again soon!
Dishonest, Indifferent, and or incompetent
Do not order. We’ve spent the last week being told that our order would arrive. After multiple attempts to get an order delivered to our school, they delivered to the wrong address. This was after multiple calls and emails to get proofs completed and the order completed. I’ve had to follow up on multiple occasions. When the order arrived, it was less than half the order. As such, our students did not receive their orders on time for the school event. They should be ashamed of their indifference and dishonesty. They have been less than honest and provided multiple excuses. A horrible experience.
December 5, 2025
Unprompted review
Reply from Entripy Custom Clothing
Thank you for sharing your experience. I’m very sorry for the frustration this caused you and your students.
After reviewing your order and the issues that occurred, I will be reaching out to you directly to discuss what happened and how we can make this right. Your feedback is important, and we’re committed to improving our processes to ensure this doesn’t happen again.
Thank you for bringing this to our attention.
Always a good experience
Friendly, professional and helpful staff. Great products.
Only problem was the order system which seems to need a bit more work. I had a couple of glitches, but thanks to Anna everything went smoothly in the end.
November 4, 2025
Reply from Entripy Custom Clothing
Thank you so much for your kind words! We’re thrilled you had a great experience with our team and products. We appreciate your patience with the system glitches we’re actively working on improvements. We’ll be sure to pass your shoutout along to Anna!
Great service and quick turn around
Great service and quick turn around. Shirts we ordered are great. Thanks!
November 6, 2025
Reply from Entripy Custom Clothing
Thank you! We’re so glad the shirts turned out great and that everything arrived quickly. We appreciate your support and can’t wait to create for you again!
If there was a zero…
If there was a zero, I would choose it.
No phones work. Their deadlines are a joke. For a huge company, their wesbite, customer service and timelines should be better.
Lesson learned.
November 4, 2025
Reply from Entripy Custom Clothing
Thank you for your feedback, and I’m very sorry for the experience you had.
This isn’t the level of service we aim to provide, and I appreciate you bringing it to our attention. I’ll be reaching out directly to review what happened and see how we can make this right.
Ordering on line
Ordering on line, making changes, getting discount was difficult
One of the colours advertised on your promo was out of stock with no restock date available
We had to check stock levels weekly-why us?
Stormtech Jackets-final product were nice
November 5, 2025
Reply from Entripy Custom Clothing
Thank you for sharing your feedback. We’re glad you were happy with the final Stormtech jackets, but we’re sorry the ordering process felt difficult from making changes, to applying discounts, to keeping an eye on stock levels. With live inventory, items can sell out quickly, but you shouldn’t feel like you’re the one who has to monitor it.
We appreciate you highlighting this and will use it to improve. We’d love the chance to give you a smoother experience next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.