The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
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Company details
- #1 of 1 best companies in Printed Clothing Store
- #16 of 24 best companies in Clothing Store
- #2 of 2 best companies in Custom T-Shirt Store
- #1 of 1 best companies in Embroidery Shop
- #2 of 2 best companies in Screen Printer
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Slow service
We ordered out academy hoodies in Sep and received them only now in November. It was help in a loop as accounting did not process it and we were not notified at our end
October 29, 2025
Reply from Entripy Custom Clothing
Thank you for your feedback, and we’re truly sorry for the delay you experienced. In situations where there’s a payment issue or hold, we’re normally notified right away but in this case, that alert didn’t come through on our end either, which caused the order to sit in a loop. This is not the typical experience we aim to provide.
We appreciate your patience, and we’d love the opportunity to work with you again and show you the smooth process we’re known for. We’ll be reaching out directly as well.
Reply from Entripy Custom Clothing
Thanks so much for your review! We’re glad to hear you received great service and found our team professional. We appreciate you choosing Entripy and hope to work with you again soon!
Reply from Entripy Custom Clothing
Thank you for letting us know. I sincerely apologize for the lack of communication, the missing piece was flagged as a defect on our end, but that update was not properly relayed to you. It has since been completed and is now ready for pickup.
We’ll reach out shortly to confirm your preferred delivery address so we can ship it out to you right away.
Thank you again for your patience, and we're sorry for the inconvenience.
terrible customer service
October 20, 2025
Reply from Entripy Custom Clothing
Thank you for your feedback. I’m truly sorry that our service missed the mark for you. This isn’t the experience we want for our clients. I’ll be reaching out directly to learn more and make sure we address this properly.
Great service as always
Great service as always. I am a repeat customer and will keep coming back
October 21, 2025
Reply from Entripy Custom Clothing
Hi Roch,
Thank you for your kind feedback! We’re so glad your order met your expectations in both quality and design. We look forward to working with you again!
I was having trouble designing what I…
I was having trouble designing what I wanted online, I reached out to Entripy staff and they helped out immediately and I got a great looking product.
October 17, 2025
Reply from Entripy Custom Clothing
Thank you for sharing your experience! We’re so glad our team was able to jump in and help bring your design to life. Sometimes the online tools just need a little human backup and we love being part of that process.
We’re thrilled to hear that you ended up with a great-looking product, and we appreciate you choosing Entripy!
no happy at all ..
no happy at all ... your design team should know the proper size for numbers on a hockey jersey.. when i explained to them that on the proof they looked small they assured me it would be ok,,, so i appoved the artwork.. upon receiving the product i was very dissapointed not only the letters were small they dont comply with hockey canada rules.. further more when tried to explain this to entripy ,.. i was constantly deflected with excuses ,,, i simply wanted to explain to maybe help with a future order,,
October 7, 2025
Reply from Entripy Custom Clothing
Hello Jonathan,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how disappointing it must have been to receive jerseys that didn’t meet your expectations, especially after raising your concerns during the proofing stage.
Thank you for taking the time to chat with me to discuss your order and ensure we resolve this issue for you. Your feedback helps us take the right steps to prevent similar issues from happening again.
Again, we sincerely apologize for the frustration this caused and appreciate your patience as we work to make things right.
The website worked well and all updates…
The website worked well and all updates were informative.
October 3, 2025
Reply from Entripy Custom Clothing
Hi William,
Thank you for the great feedback! We're happy to hear the website experience and order updates were smooth and helpful. We appreciate you choosing Entripy!
Reply from Entripy Custom Clothing
Hi AJ,
Thank you so much for your kind words! We're thrilled to hear you were happy with the quality, speed, and service. We appreciate you choosing Entripy and look forward to working with you again soon!
Colours and Stock
Customer service is quick. Not much customization allowed. You need new purple colours, some of the purple colours look more navy.
Also, rush service is not provided for every item, which caused a big delay on my end. If a product is not available it should show "out of stock" I had to order adult size jerseys for instead of ladies, they were a bit long due to that.
Overall, quality was there. I would re-order in the future.
September 26, 2025
Reply from Entripy Custom Clothing
Hi Eleonora,
Thank you so much for sharing your feedback! We’re happy to hear you were pleased with the overall quality and our customer service team.
We really appreciate your suggestions regarding the purple colour options, product availability, and rush service. Our goal is always to make the ordering process as smooth as possible, and feedback like yours helps us identify where we can improve.
We’ll be sure to share your notes with our production and product teams for review. We look forward to working with you again in the future!
Quick and easy process
It was easy to place the order online and was informed of the status. The staff at the pick up location were very friendly and double checked I had all my orders fulfilled for pick up.
Thank you
September 25, 2025
Reply from Entripy Custom Clothing
Hi Frank!
Thank you so much for your feedback! We're thrilled to hear that the ordering process was smooth and that our team provided a friendly and thorough pickup experience. It means a lot to us. We appreciate you choosing Entripy and look forward to helping you again soon!
Wally And Anna from Entripy Custom…
Wally And Anna from Entripy Custom Clothing expressed phenomenal client care for our team from the beginning of the process to the pickup of the finished product (the end of the process). They really took the time, to explain everything, work with us (the client), on the pricing was great, the product, everything, they truly exemplified client care. I want you to know. There are not too many businesses out there that have this mindset. A shout out to ALL staff who worked on our T-Shirts the graphics, the intricacies of our T-Shirts. The finished product was perfect. Excellent Work Entripy Staff! Strongly recommend Entripy Custom Clothing.
September 23, 2025
Reply from Entripy Custom Clothing
Hi Jennifer,
Thank you for such an amazing review! We’re truly touched by your kind words. Wally, Anna, and our entire team put a lot of heart into every order, so knowing that you felt supported, understood, and taken care of from beginning to end means everything to us. We’re thrilled that you loved the final product and we’re grateful for your recommendation. We can’t wait to work with you again!
It's all about service
I was looking for a small run of custom t-shirts. I sent an e-mail to customer service and waited. The response was fast, the service I received was awesome, very responsive. I was directed to a few product selections, a proof was provided and all got done in the allowed time. I had an amazing experience with Anna!
September 23, 2025
Reply from Entripy Custom Clothing
Hi Marc,
Thank you so much for your review! We’re thrilled to hear that you had a smooth experience from start to finish and that Anna was able to support you so effectively. We appreciate your trust in us for your custom order and look forward to working with you again!
Friendly & Helpful
I was new to my job, trying to figure out how to reorder product from an account I could not access due to changes made by both Entripy and our office. With Entripy's patient help, they made my first time ordering a breeze. They located old account info and carried the design forward to our new account. Locating the original design was much appreciated as I didn't have to start from scratch.
The order was received by Entripy and processed quickly as well. Excellent customer service -- friendly and helpful. And our customers love the bags!
September 15, 2025
Reply from Entripy Custom Clothing
Hi Karina!
Thank you so much for your kind words! We’re so glad our team could make your first order experience a smooth one. Transitions like that can be tricky, so we’re happy we could help carry your design over and save you the extra work. We’ll be sure to share your feedback with the team and we love hearing that your customers are loving the bags too!
Missed the mark.
We have always had great service with Entripy in the past, but I have to say this was unfortunately fell short. Our order was 3 weeks late- but we didn’t receive notice it wouldn’t arrive until the day before our event- even though they hadn’t even started processing. Communication really missed the mark this time. Although they said we would receive a reimbursement %- we still have not received that.
When we did receive our order- it was done beautifully. But I have to say this experience was disappointing.
September 11, 2025
Reply from Entripy Custom Clothing
Hi Jackie,
Thank you for your honest feedback. We’re truly sorry this experience didn’t meet the level of service you’ve come to expect from us. We understand how frustrating the delay and communication issues must have been, and we’re addressing this with our team to prevent it in the future.
I’ve also flagged your reimbursement to ensure it’s processed. We’re grateful for your continued trust and glad to hear the final products turned out beautifully.
The shirts came out great and everyone…
The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not clear why there is a "create your design" feature that is not actually where you place your order. Also the interface where we approve the proofs is not very user friendly and I was always worried my proofs did not go through.
September 11, 2025
Reply from Entripy Custom Clothing
Thanks so much for sharing your experience! We’re thrilled to hear that your shirts turned out great and that our team was quick to respond.
We really appreciate your feedback about the ordering and proofing process our website is still fairly new, and we’re rolling out enhancements in phases to make it smoother and more intuitive. Your input helps us make those improvements even better!
Great products always delivered on time.
September 10, 2025
Reply from Entripy Custom Clothing
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear you’ve had consistently great experiences with our products and delivery. We truly appreciate your continued support and look forward to serving you again soon!
Good quality products quick delivery…
Good quality products quick delivery and easy to order
September 8, 2025
Reply from Entripy Custom Clothing
Hi Robert!
Thank you so much for your kind words! We’re thrilled to hear you found the ordering process easy and that your products arrived quickly and in great quality. We appreciate you taking the time to share your experience and look forward to helping with your next order!
Fast and quality product
Fast and quality product, and excellent help line customer service that facilitated my order.
September 5, 2025
Reply from Entripy Custom Clothing
Hi Tracey,
Thank you so much for your wonderful feedback! We’re so glad to hear you were happy with both the quality of your order and the support from our team. We’ll be sure to share your kind words with our customer service crew, they’ll love hearing this!
Repeat Orders are an Issue.
Love the company and products are good. Dislike the ordering interface. When I try to do a repeat order, it should be easy yet thread colours for embroidery get changed and require making changes and going through new proofs. Testing Entripy as a uniform suppplier and am hoping that this is resolved.
September 2, 2025
Reply from Entripy Custom Clothing
Hi Calvin,
Thank you so much for sharing this feedback with us! We’re really glad to hear you love the company and products, and we also truly appreciate you pointing out where the process can be smoother.
You’re absolutely right, repeat orders should feel effortless. We’ve recently launched our new site, and we’re rolling out enhancements in phases to continually improve the experience. Part of this includes streamlining the workflow for repeat orders so things like embroidery thread colours don’t cause unnecessary delays.
We’re grateful you’re giving Entripy a try as your uniform supplier, and we look forward to showing you how much easier the process will be as these improvements roll out.
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