The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
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Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
Company replied
Company details
- #1 of 1 best companies in Printed Clothing Store
- #16 of 24 best companies in Clothing Store
- #2 of 2 best companies in Custom T-Shirt Store
- #1 of 1 best companies in Embroidery Shop
- #2 of 2 best companies in Screen Printer
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Would recommend.
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website software could use some improvement - design software was a bit clunky to deal with and proof approval software seemed to get stuck and needed additional human input via emails to complete process.
September 5, 2025
Unprompted review
Reply from Entripy Custom Clothing
Hi Sarah!
Thank you so much for taking the time to share your experience with us! We’re so glad to hear you were happy with the quality of your order and that everything matched the proofs.
We also really appreciate your feedback on our website tools, our team is actively working on improvements to make the online experience smoother.
We’re grateful for your order and look forward to working with you again soon!
Entripy values customer relationships
Customer service team is understanding and have their priorities straight. Customer satisfaction is first. Will be coming back to work with them again!
July 25, 2025
Reply from Entripy Custom Clothing
Hi Slava,
Thank you so much for your kind words! We’re thrilled to hear that you felt supported by our customer service team. Putting our customers first is always our top priority, and it means a lot to know that it showed in your experience. We look forward to working with you again!
Customer service is an always great
Customer service is an always great. the quality of products I have ordered have always been top notch!
August 16, 2025
Reply from Entripy Custom Clothing
Hi Steve,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such great experiences with our customer service and products. We truly appreciate your support and look forward to creating more top-notch orders for you in the future!
Wanted this to be a good review so badly but it's just honestly very bad.
1. the site doesn't show or tell you that your billing info is saved on their site. I think this is a HUGE privacy and security breach.
2. Between 2025 Aug 11 - Aug 20, when users log in they cannot see their past, or pending orders.
3. Due to issues listed in 1. and 2. and the lack of clarity or a functional working website, more than 1 proof was generated, our company ended up with 2 orders. I only found out when I saw the credit card charge on the Aug 20. I tried and failed to view my own orders and information on Chrome, Edge and Firefox to no avail.
4. Billing dept was unable to stop production so our company ended up eating the $2000. + order twice, totaling over $4000.
Entripy, I beg you, PLEASE set up a proper pay wall and proper pay site and test it BEFORE using it.
August 12, 2025
Reply from Entripy Custom Clothing
We’re very sorry to hear about your experience and value your feedback, as it helps us strengthen our platform and deliver a smoother experience for our customers.
Please be assured that we take the privacy and security of customer data seriously. Credit card information is never stored on our site as payments are processed securely through a trusted third-party provider to keep your details safe, while also making reorders more convenient.
Regarding the two proofs mentioned, these were generated from two separate orders of differing order values, artwork and quantities, placed on two different dates. Payment for each order was processed only when the artwork and order details were reviewed and approved by the registered user.
As we launch our new site, creating a seamless and intuitive experience is our highest priority. A member of our team will be reaching out to you directly to better understand the challenges you encountered. We are committed to earning back your trust and delivering the uncompromising service that Entripy is known for.
Amazing Customer service and prompt and…
Amazing Customer service and prompt and reliable delivery. A great experience and will continue to do repeat business.
August 12, 2025
Reply from Entripy Custom Clothing
Hi Doug,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We truly appreciate your support and look forward to working with you again
Not their best effort, then an actual ripped seam
Was a bit disappointed that I had to pay the individual cost for adding a jersey to the order even though my original order had not yet been completed. Invoice was also incorrect resulting in a second payment needed. Website proof page did not work, would consistently spin.
June 26, 2025
Reply from Entripy Custom Clothing
Hi Travis,
Thanks for sharing your feedback. We’re sorry for the challenges you experienced with the invoice, and website. Our site is still new, and we’re making ongoing improvements to prevent issues like this.
Thank you for providing photos so that we can get your jersey replaced for you.
We appreciate your patience and the chance to do better.
If you do any business with these…
If you do any business with these people at all they take your information and use it to contact you continuously. Unbelievably unprofessional.
SHOP ELSEWHERE.
September 4, 2025
Unprompted review
Reply from Entripy Custom Clothing
Hi Lee,
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share this feedback. It’s never our intention to make anyone feel like they’re being contacted continuously, and we regret that it came across that way.
We’ve recently relaunched our site, introduced new features, and expanded our product offering. While many customers have been excited about these changes, your feedback is a valuable reminder that we need to balance how we share updates with ensuring the experience feels right for everyone.
If you haven’t already unsubscribed from our emails, please feel free to reach out directly to our team at clientcare@entripy.com, and we’ll ensure you’re removed right away.
Thank you again for sharing your perspective — it helps us continue to improve, and we’d love the opportunity to earn back your trust.
When I received my order it wasn’t what…
When I received my order it wasn’t what I had agreed to. I contacted your customer support and they took care of the issue and made sure that my order was still delivered on time.
August 4, 2025
Reply from Entripy Custom Clothing
Thank you for sharing your experience! We’re sorry for the initial mix-up, but glad our team could make it right and ensure your order arrived on time. We truly appreciate your patience and your trust in Entripy.
Terrible customer service will not use…
Terrible customer service will not use this company again. When placing order was given a date that would allow my product to be picked up before the day I needed them. Two days later circumstances occurred where I wouldn’t be able to physically pick up the product. Contacted customer service and managed to get them to switch my order to delivery which I had to pay extra for. No big deal. A day later I am now receive a notification that my product won’t be delivered until 2 days after the date I needed the shirts. If I knew that was gonna be the actual delivery date now the one given initially I wouldn’t have placed an order. So realizing I had zero other others I inquired how I could get these shirts on time and was told I could pay to get them shipped in 24hrs which having no choice I had to pay a lot for. So in the end a $100 order turned into a $300+ order for 6 shirts!! Didn’t even get refunded the initial delivery cost I paid for!! Absolutely will not use this company again and will tell absolutely everyone I know to stay away from this company!!!
July 30, 2025
Reply from Entripy Custom Clothing
Hi John,
We’re sorry to hear about your experience. Our understanding was that your event was on August 9th, and your order was delivered on August 7th, earlier than the original promise date of August 8th. We’ll be reaching out directly as we’d love the chance to earn your trust back.
Entripy is invested in your success.
Entripy went over and above to make sure I was happy with my purchase and was receptive to the feedback I provided. I am not a big company or a design professional, just someone looking to do something fun for my family. They helped make our little dreams a step closer to reality.
July 29, 2025
Reply from Entripy Custom Clothing
Hi Graham,
We love hearing this! Thank you for trusting us with such a special project. Whether it’s for a big company or a fun family idea, we’re always here to help bring your vision to life. We’re so glad we could be part of making your dream a reality!
All the products were great quality
All the products were great quality. Good print. And correct to what I asked for.
July 16, 2025
Reply from Entripy Custom Clothing
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the quality, print, and accuracy of your order. Your satisfaction means a lot to us, and we look forward to creating more custom products for you in the future.
Satisfied
CSR very helpful in order process. Easy pickup. Prompt on their order ready date. Will order again!!
July 16, 2025
Reply from Entripy Custom Clothing
Thank you so much for sharing your experience! We’re especially glad to hear our CSR was helpful during your order process, that’s exactly the kind of service we strive for. It’s great to know pickup was smooth and on time. We truly appreciate your support and look forward to your next order!
Always a great product and awesome…
Always a great product and awesome customer service.
July 12, 2025
Reply from Entripy Custom Clothing
We love hearing this! Knowing that both our products and our service hit the mark for you means the world to our team. Thanks for continuing to trust us with your orders!
Great process and even better shirts!
July 11, 2025
Reply from Entripy Custom Clothing
Thanks so much for the shout-out! We take a lot of pride in making the ordering process smooth and stress-free, so it’s awesome to hear that reflected back, and even better that you loved the shirts too!
Nothing but trouble with my order
Nothing but trouble with my order. I placed the order online using all items available and in stock. Day after day I received emails saying they were out of stock on sizes and colours. I had to change item colours and cancel some sizes due to stock issues. Finally received everything after a MONTH…needless to say I’m not happy about my last experience with entripy.
July 9, 2025
Reply from Entripy Custom Clothing
We’re truly sorry to hear about the challenges with your order. This was a very unusual situation with multiple unexpected stock issues from our supplier, and we understand how frustrating that must have been. While we use live inventory, this is definitely not the experience we aim to provide. We appreciate your patience through it all and hope you’ll give us another chance to change your mind.
Quality OK, Delivery Late
The quality of the shirts and print was OK, but the rush order was delivered late and did not arrive in time for our company event. Very disappointing.
July 5, 2025
Reply from Entripy Custom Clothing
We’re sorry to hear your order didn’t arrive in time for your event, we know how important those deadlines are. Our team did everything possible to meet the rush request, including moving up the production date and offering same-day pickup. While this was within our production timeline, we understand the frustration of missing your event and will keep working to make our process even clearer. We do hope you’ll give us another chance in the future.
The value is there.
The value is there.. the frustrating part is designing product online. Constant back and forth until I get the desired finished product.
July 7, 2025
Reply from Entripy Custom Clothing
Thanks so much for your feedback! We know designing products online can take a bit of back and forth, and we’re still fine-tuning our design studio. We’re excited because it’s only going to get better! And anytime you need a hand, we’re always happy to help
I had lots of problems with the…
I had lots of problems with the website, my order has also been "in production" for about a week I believe. So tough to rate quality without receiving the product.
I've ordered before and website had no issues, also I received the products much quicker.
June 23, 2025
Reply from Entripy Custom Clothing
Hi Bob,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with the website and the delay with your order.
We completely understand how frustrating that can be—especially after having quicker, smoother experiences with us in the past.
We truly value your continued support and patience. A member of our Customer Experience Team will be reaching out shortly to provide an update. If there’s anything you need in the meantime, we’re always here to help.
Great response, quality products
Had a supply issue impact delivery of a product and after a bit of back and forth, Entripy came through with a speedy resolution. Very grateful for the service and care provided. Love dealing with this Canadian company!
June 30, 2025
Reply from Entripy Custom Clothing
Hi Christina,
Thank you for your honest feedback and for being a loyal customer over the past 8 years. We truly value the relationship we’ve built with you, which makes it all the more disappointing that we did not meet the standard of service you’ve come to expect from us.
We take responsibility for the lack of communication about the delay and the inconvenience you experienced with the incomplete pickup. This isn’t the level of service we aim to provide, and we understand the frustration caused — especially when it impacted your ability to have items ready for a big event.
We’ve shared your feedback with our team and are actively reviewing where our process fell short, so we can prevent this from happening again.
We’ll be reaching out directly to resolve the issue and take the necessary steps to restore your confidence in us.
Amazing customer service
Amazing customer service. Helpful, reliable and most importantly friendly and are able to troubleshoot and come up with solutions to issues.
June 20, 2025
Reply from Entripy Custom Clothing
Hi Jun,
Thank you so much for the great review! We're thrilled to hear that you had such a positive experience with our customer experience team. Being helpful, reliable, and friendly is exactly what we strive for and we're glad we could deliver a solution that worked for you.
We look forward to supporting your next custom branded order and helping bring your vision to life!
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