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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the tracksuits and jackets, noting their durability and comfortable fit. Many people also highlight the fast delivery service, with orders often arriving quickly, sometimes even the next day. However, some customers experienced issues with their orders, including items not being delivered or significant delays, especially during peak seasons. A few other people also felt that customer service was unresponsive to their inquiries regarding these problems, leading to frustration and unfulfilled expectations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality of clothing,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times, with many... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise fast delivery, with some... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son loves this brand, happy to buy for him. Great quality material and the fit is true to size. Latest purchase the Grey /Baby blue Marl Digital hoodie and tracksuit bottoms and the EV Aerolite B... See more

Rated 5 out of 5 stars

First time ordering! arrived within 2 days top quality tracksuits! I had an issue with items been out of stock so messaged them on insta and they replied straight away with when they would be restock... See more

Rated 5 out of 5 stars

I really thought my order wouldn’t get here in time but fair play to envy, they got it to my door on Christmas Eve and were very helpful updating me. Have bought from them many times before the Xmas r... See more

Rated 5 out of 5 stars

My son loves this brand, everything he’s bought so far is a perfect fit 👌 and looks quality on him. Would definitely order again delivery is excellent .. But if any problems they are really easy to g... See more


Company details

  1. Men's Clothing Store

Written by the company

With our experience working with designer clothing over the past 3 years we have been unsatisfied with the quality of these high end brands with high prices. So we have started our own clothing line to bring you that expensive look with premium fabrics and reasonable pricing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Ordered for a Christmas gift and…

Ordered for a Christmas gift and noticed when I was wrapping it that i was sent an XS instead of S In the top. I hope it fits because they are sold out online.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Placed order on 27th November 2025 for…

Placed order on 27th November 2025 for a Christmas gift (t-shirt). I am still awaiting the delivery(15/12) despite many emails to them. They advised a replacement was sent out on 8th December but that has not arrived either and tracking has not been updated since 11th December and now ENVI are not replying to my emails!! Very disappointing and upsetting....will I ever get my order?????

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Quality of clothes is excellent and long lasting.
Delivery is very quick, usually only a couple of days.
Choice on website is just right and not too much.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality! fast delivery

First time ordering! arrived within 2 days top quality tracksuits! I had an issue with items been out of stock so messaged them on insta and they replied straight away with when they would be restocking! Also give you an option to notify you when items will be restocked.
Highly recommend 👌

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I had purchased a tracksuit for my son at the end of November. They where both a size small but the top's sleeves where too long so I needed to exchange it for an XS. I went to the returns page on 1st December and accidentally selected refund instead of exchange. I got onto customer services the following day when I realised my mistake to see if there was an option to change the refund to an exchange. I was advised to just add a note with the returned item requesting a different size. I sent the top back(which I had to pay for) the following day and it was received by them on 5th December. I had emailed them on 8th December to see if the item had been process and got no reply. I then received an email on 10th to say I had been refunded and that it would take up to 10 days for it to show in my bank. I queried this with their Instagram page and they said the item was no longer in stock and that a refund had been issued. This was very disappointing as they have the item still available on their website which I screenshot and sent to the Instagram page. I was back and forth with them for a few days on insta as they had said they would check their stock to see if any size xs had been returned. They text me back on 17/12 to say the item had been restocked and sent me a link to pay for it honouring the price I had paid during the black Friday sale and also covered the cost of delivery! I have received xs size today on 18/12 so to say I'm am blown away by the level of customer service is an understatement. I'm so glad that this was rectified because the tracksuit is such good quality so I will definitely be ordering again, big thank you to whoever runs the insta page for getting this sorted for me 👏🏼

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Would not purchase from this company again

Ordered a jacket and bottoms before the Black Friday sales thinking I would’ve been safe and received it in 2-3 days. Unfortunately this wasn’t the case. After a week I emailed the company asking where the items were. Received an email back saying they got lost in transit, unfortunately the jacket had sold out but they would re send the items the following week when the jacket came back into stock, the next morning I received a email to say my items were out for delivery, I emailed the company so they would know not to resend the items. I then had a reply stating it was only the jacket because the bottoms were now out of stock. So within a few hours the jacket had been restocked (even though I was told it wouldn’t be in for another week), to then be told the bottoms were out of stock. I checked the website and the bottoms are still in stock. I emailed the company as I bought the jacket and bottoms for a reason, I didn’t want either or! Absolute shambles to be honest, I know companies can make mistakes but this is just ridiculous. So even though I paid full price, I didn’t get what I wanted but others who got the Black Friday prices received theirs!!

December 4, 2025
Unprompted review
ENVI-1 logo

Reply from ENVI-1

Hi Alexis

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustrating experience you’ve had. This is absolutely not the level of service we aim to provide.

It’s clear that the communication around your order, stock availability, and the re-shipment process fell short. You should never have been given conflicting information, and I understand how disappointing it must have been especially as you ordered ahead of the Black Friday period to avoid delays.

I’m also sorry that you didn’t receive the full set you originally purchased. We completely understand that the jacket and bottoms were intended to be worn together, and it’s unacceptable that our internal processes led to confusion around stock levels.

Please know that your feedback has been passed on to our fulfilment and customer service teams so we can investigate what went wrong and ensure something like this doesn’t happen again.

We have sent you a label to return the jacket to us and we will send you a refund once received.

Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.

Rated 5 out of 5 stars

Fantastic quality and service!

Fantastic service! Super fast confirmation and delivery. No issues with exchanges. Immediate responses to any queries. Went above and beyond to return something I had accidentally returned to them. Quality of the tracksuits is excellent.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend - I experienced Exceptional customer service, super fast delivery and great quality products… first time ordering and will definitely be ordering again for my son 👍👍👍👍

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service+Clothes Quality

Great service and quality of clothes,recently bought one of the aero lite jackets,i originally bought the grey one in size small and it was too small so i requested a return and rang the mobible and was looked after asap!Great Service highly recommend👍

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Got the baby blue jacket for my son and…

Got the baby blue jacket for my son and he absolutely loved it, he loves the envi brand and has lots of the tracksuits, jacket and T-shirts and it’s great value for money, the website is very easy to order from and the the delivery is very fast overall highly recommend.

November 7, 2025
Unprompted review

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