Enviroadvance Reviews 109

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

The parcel arrived well packed and in good condition. It also arrived in the time as specified so not a bad experience however when unpacking the item it did not come with any manual or instructions w... See more

Rated 5 out of 5 stars

Speedy delivery and an amazing product. After only finding in-line fans that required complex wiring and extra controllers, the Cloudline was just a plug-in with controller included. And the only soun... See more

Company replied

Rated 5 out of 5 stars

After investing in a Marantz AV Receiver I read several articles on heat management and the general consensus was to go ahead with an Aircom cooling system. I chose the T8 and bought it on a Frid... See more

Rated 5 out of 5 stars

Well i can’t say enough good things about this company I made a mess of my Order and changed my mind on what would work for me so i made the call with tail between my legs lol spoke to a fantastic m... See more

Company details

  1. Wholesaler

Written by the company

We are technology experts bringing advanced environmental control hardware from leading brands and manufacturers. We are the approved UK AC Infinity Distributor. Advanced cooling solutions for your rack, cabinet, closet and equipment needs. Choose from the world class leading Aircom, Airplate, Cloudplate and Airframe series for exceptional innovation and performance. We sell direct to end users, the AV & IT Installer trade and wider industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

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1-star

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

we ordered the wrong items but sorted so fast!

Needed a couple of cloudplate coolers for our server racks and we needed rear exhaust but ordered the wrong ones! Harry was fantastic, I just wished we rang him first so he could have given his amazing knowledge in the first place but he just quickly arranged a return. such a great service with great products. will be using again next month

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great selection of in-stock items, loads of payment options and next day shipping- will definitely order from again.

May 7, 2024
Rated 1 out of 5 stars

Ignores distance selling regs

Wouldn't accept return within 14 day online returns period. Left £160 out of pocket. Won't be using these guys again.

Edit for detail: The cooling fan was noisier than I expected and therefore I asked to return it after only a couple of hours of use (and within 14 days). This is something which you couldn't find out without trying the product. The company refused any refund (even partial) for this which in my opinion isn't compliant with the regulations so I will leave my 1 star rating as is. I would also note that I retained all of the original packaging so I think the claim that the item was fully devalued after less than 5 hours use is unfair (and even if it were slightly devalued, surely a partial refund would be appropriate).

The other items I ordered were good, however I would avoid ordering a high value item unless you have had the opportunity to try it first elsewhere.

August 21, 2023
Enviroadvance logo

Reply from Enviroadvance

Hi, we always allow returns for a full refund within 14 days.

Unfortunately where a customer chooses to open, use and devalue an item, a full refund cannot be issued.

Rated 5 out of 5 stars

An AVR must.

After investing in a Marantz AV Receiver I read several articles on heat management and the general consensus was to go ahead with an Aircom cooling system.
I chose the T8 and bought it on a Friday and it was delivered the following Monday.
Great service and communication.
Not only that, the unit is the same size and profile of the Marantz NR.
After an easy set up I just leave it on 29oC / Smart.
Definitely recommended for piece of mind.

January 19, 2024
Rated 4 out of 5 stars

Fantastic product and price and fast…

Fantastic product and price and fast delivery, I was not sure at first , so read other reviews and they were all positive. This can be bots these days, but not the case here. Recommend.

4 stars as the delivery process is odd and caused me a moment of concern/ confusion. I received an email from DPD Local delivering a package from Breeze Botanics not Enviro Advance. There is nothing I can find to link these companies, but when I searched my email for the tracking number it matched. I emailed customer service to check and they just responded it was correct, no explanation. Not a big issue but I would not associate a fan for my AV cabinet and botanicals.

January 4, 2024
Rated 5 out of 5 stars

5 star service

5 star service

Called them to answer some queries before purchasing. Delivery was lightening as ordered 2pm and received it next day.

December 15, 2023
Rated 5 out of 5 stars

Exemplary customer service

DPD didn't even bother to attempt a delivery that I was sat in waiting for. Total rubbish. Kate, by contrast, was amazing. Really quick responses, even around 8pm at night when I made an initial enquiry. Provided a range of options re the delivery failure, and is just a really pleasant person to speak to. Thank you!

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasure doing business

I've ordered AirPlates (AV cabinet cooling solution). Enviroadvance was one of the few places in Europe carrying those items. Ordering experience was a pleasure to go through from start to finish. Thank you Kate for your support with international shipment!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. Bought Airlift fan. Additionally I wanted to get the controller 69 not advertised on web site. Sales sorted it for me and sent a purchase link. Super easy. Installation was a breeze. All very happy with experience and product.

September 10, 2023

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