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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations and well-maintained facilities, often highlighting the cleanliness and spaciousness of the accommodations. The staff and hosts are frequently commended for their responsiveness and helpfulness, ensuring a smooth and comfortable stay. People also appreciate the quality of the properties and the quick response times to any inquiries. However, some customers also noted issues such as a lack of extra towels or dishwasher detergent, and occasional difficulties with building access or construction noise. A few other people also felt that the air conditioning in some rooms was inadequate, or experienced problems with cleanliness, missing amenities, or maintenance issues like leaks, mold, or a sewer smell.

What people talk about most

Location

Consumers find the location to be highly convenient and positive. Many reviewers praise its accessibility to... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, spacious units with... See more

Quality

Clients share positive opinions on quality, frequently highlighting the cleanliness, spaciousness, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very... See more

Response time

People report positive experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent stay. The place was clean, safe, and very spacious, with all the comforts needed for a relaxing visit. The location was outstanding, about 15 minutes from major museums in Washingt... See more

Company replied

Rated 5 out of 5 stars

Nothing like celebrating Christmas in Chicago. We needed space to host Christmas Eve and Day for 9 people and this was perfect. Kitchen was well equipped, spacious common areas and comfortable beds. H... See more

Company replied

Rated 5 out of 5 stars

The expereince is rated a 5 because our host was very responsive and accomodating. The property was clean and cozy and the specific unit we occupied had a great view of the city. The location is very... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I hosted a large group of family members to celebrate my daughter’s birthday. The check in process was brief and easy. I was met with quick responses to all my inquires. We th... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Modern Clean apartment in Chicago

We had a great stay here in Chicago! Stayed with a group of 5 friends, and the space worked out perfectly for our group. The location was excellent and in a nice neighborhood - we saw a show at the IO theatre just a couple minutes walk away. The apartment was very clean, and the beds were extremely comfortable. We used the kitchen for a couple breakfasts, and it was well-appointed and had what we needed.
Overall, a great experience and we would definitely stay here again!

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Our stay was very pleasant. The apartment was immaculately clean and comfortable. The host provided us with a lot of things people don’t normally provide you with. The apartment is very conveniently located, close to stores, restaurants, and public transportation. Highly recommended!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome place

A great place to stay. Location was excellent: lots of shops, restaurants, bars in this new up and coming neighborhood. Felt very safe. The building and condo were new, clean, fresh, safe and quiet. The condo had comfortable beds, pillows, living area. Fully equipped. Immaculate. Communication was fast and easy.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great area to stay

Great area to stay, everything was easy from check in to the stay to check out. Ben and the team were communicative and helpful, the apartment was perfect, beautiful views of Pittsburgh. Would absolutely recommend.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great work stay

Traveled here for work and it was just what our small team needed. There are enough bathrooms for everyone and a common space to bring our takeout after a long day. Very accessible and safe! Enjoyed the workspace downstairs as well. The virtual assistant was really helpful as well for any questions we had during the stay. Would stay again!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Chicago location for a weekend away

We had three people staying in a two bedroom for two nights while we attended a concert at The Salt Shed and spent some time downtown. I found this location was really a hidden gem! The area is great for shopping, food, and coffee. We we were able to easily take the train or ride share to get anywhere we needed within a reasonable amount of time.
The space itself felt secure, clean, and well taken care of throughout. We had some confusion initially entering the building. Three groups arrived at once and it just took us a moment to locate the keypad. I would note it is adjacent to the larger call pad that list residents names. There are no obvious numbers on it until you touch it to enter the code. Once we figured that out, everything else was very easy to access.
We would definitely stay again and felt it was a great place to stay. Very comfortable, clean, well stocked.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great quiet location

Great quiet location. It's not downtown but walkable to train and a easy Uber ride when needed. Accommodates 4 people well. Lobby is really nice with work spaces.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!

BEWARE! Property is a scam. Owner doesn’t respond when issues are raised. Our room had mold, no hot water and no WiFi’s

Terrible communication and told us “they couldn’t do anything to fix it”

I would never return.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient

Convenient, spacious apartment, and cheap! Made our stay in Chicago fantastic.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time in Chicago and I’m…

It was my first time in Chicago and I’m very happy I chose to stay here. It’s close enough to the city to the point, where a uber isn’t expensive.The area is really quiet and the building is safe at night. It’s on the 9th floor so we got a beautiful view at night. They were low on hand soap but it’s was fine I just bought some more. Honestly if you have a group this spot is a great place to consider it’s really spacious. I literally just went with my best friend and we got are own room and bathroom there and it was the ideal situation for us !!!

March 24, 2026
Unprompted review
Rated 2 out of 5 stars

Poor Check In Experience

I am giving this location a 2 out of 5 with pros and cons

Pros
- prime location, super close to the city
- easy for ubers to get to us
- very walkable
- extremely clean
- well priced
- smooth check out process

Cons
- we had a terrible experience with check in. the code given to us was not the correct code to unlock the door. we waited over an hour to hear back from the company after multiple attempts to get in touch with them with no luck. the phone line does not receive inbound calls, so we had to wait for them to text us back. after not hearing back after several messages and an extended period of time, I contacted booking.com. They tried reaching out and did not hear back. Because of this, for protection, booking.com had to cancel our reservation and refund us our money. I had to then try to get in contach with Envitae (and took over 12 hours to hear back) to them book and pay directly through them. REALLY bad check in experience that left us unsure of the company
- the AC did not work in the rooms. the living room was cool while the bedrooms remained super hot
- our rooms did not come with washcloths

March 23, 2026
Unprompted review

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