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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations and well-maintained facilities, often highlighting the cleanliness and spaciousness of the accommodations. The staff and hosts are frequently commended for their responsiveness and helpfulness, ensuring a smooth and comfortable stay. People also appreciate the quality of the properties and the quick response times to any inquiries. However, some customers also noted issues such as a lack of extra towels or dishwasher detergent, and occasional difficulties with building access or construction noise. A few other people also felt that the air conditioning in some rooms was inadequate, or experienced problems with cleanliness, missing amenities, or maintenance issues like leaks, mold, or a sewer smell.

What people talk about most

Location

Consumers find the location to be highly convenient and positive. Many reviewers praise its accessibility to... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, spacious units with... See more

Quality

Clients share positive opinions on quality, frequently highlighting the cleanliness, spaciousness, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very... See more

Response time

People report positive experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent stay. The place was clean, safe, and very spacious, with all the comforts needed for a relaxing visit. The location was outstanding, about 15 minutes from major museums in Washingt... See more

Company replied

Rated 5 out of 5 stars

Nothing like celebrating Christmas in Chicago. We needed space to host Christmas Eve and Day for 9 people and this was perfect. Kitchen was well equipped, spacious common areas and comfortable beds. H... See more

Company replied

Rated 5 out of 5 stars

The expereince is rated a 5 because our host was very responsive and accomodating. The property was clean and cozy and the specific unit we occupied had a great view of the city. The location is very... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I hosted a large group of family members to celebrate my daughter’s birthday. The check in process was brief and easy. I was met with quick responses to all my inquires. We th... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Don’t ever stay with this company

Don’t ever stay with this company. We stayed 7 nights. Entire Building under renovations. Sawdust everwhere. We had 2 days of water outages from 9 am to 4 pm. The pool was temporarily closed. The apartment was dirty and smelled when we arrived . It took 2 days for cleaner to arrive. I sent photos of everything. The did refund
Cleaning fees and let me check out at 2 pm. But otherwise no compensation whatsoever for paying Luxury prices and getting backpackers lodgings.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

The apartment was perfect for us

The apartment was perfect for us. I wish I had found you guys sooner. Great communication, beautiful apartment in Salt Lake City. We brought our daughter home from hospital in a wheelchair and the apartment was very accessible! Thank you guys! I highly recommend 😊

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Envitae enhanced our vacation

The apartment I stayed at could not have been situated in a better location. City and sea views from the balcony. Great restaurants and sights within walking distance.

The apartment was also impeccably clean. Everyone I had contact with was very professional and helpful.

Staying at Envitae just enhanced our vacation!

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Sat Lake City apartment was fantastic!

Clean, spacious and fantastic amenities. I stayed in the Salt Lake City apartment and was surprised at how neat and clean the apartment was. I really enjoyed my stay! What made it even better was having access to a gym - this made my travels 10x easier. The apartment comes with a lovely balcony and a wonderful common area.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t ever rent from ENVITAE

Don’t ever rent from these people. The Airbnb smelled and didn’t looked like it was even cleaned before our arrival. Asked for compensation and they refused.

September 14, 2023
Unprompted review
envitae.io logo

Reply from envitae.io

Hello Michael Lee,

Thank you for sharing your feedback. We take all guest concerns seriously, however, we must address the glaring inaccuracies in your review.

We take great pride in maintaining the highest standards of hygiene and cleanliness in all our accommodations. And while we appreciate your apparent concern, we must clarify that your booking is scheduled for a week from now, and you have not had physical access to the property and would have no idea.

Please be aware that non-refundable bookings are just that—non-refundable. This policy was clearly communicated to you during the booking process. Making false claims and threats does not change this policy. I'm sorry that you are upset about this policy you agreed to, though your insolent stance will not change the facts.

Rated 5 out of 5 stars

Amazing experience

This stay was amazing! Me and a few of my cousins stayed here for my birthday weekend this past weekend. It was so clean, spacious and in a great neighborhood! It was only 5 minutes from downtown, but there is so much to do in the area its already located in. Jim was quick to respond with any questions we had! I definitely recommend this stay will definitely book again! Thanks again Jim!

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

THIS APARTMENT AND STAY WERE PERFECT

THIS APARTMENT AND STAY WERE PERFECT. My husband and I are experienced travelers. He stays in many 5-star resorts with work, we rent from VRBO and airbnb with our family often as well. This was a perfect experience from start to finish. I booked through Marriot Bonvoy and was greeted instantly by the Envitae Concierge team. They answered all of my questions and set me up with private parking for my stay. Upon my arrival, I was greeted by one of the staff (Nicole) who communicated with me throughout to be sure she would be there upon my arrival to Baltimore. She was wonderful, approachable and not overbearing, very easy to work with! She let us in, made sure we were comfortable and it was an easy exchange!
THE APARTMENT WAS FLAWLESS! It totally exceeded our expectations. My husband, who is very difficult to dazzle, was blown away by the views and the set up of the place. This apartment had everything you could ever want and more. The beds were very comfortable, the linens were plenty, the kitchen was fully equipped. The climate control was also in perfect working order. Even with the windows, it was always perfectly cool! Add to that the absolutely stunning view of the harbor. It is a corner unit and the view wraps around! Wow.
I have to add that there is so much to do and see in this area of Baltimore. It is quaint with cobblestone paths and people walking about. We felt very safe. We were shocked how easy it was to get around even in a car! We found traffic to be non-existent! Not sure why, but it was great! However, you do not need a car. There is a Whole Foods a block away and everything you could need within walking. I ran every morning along the harbor walk and my husband trekked to historical Fort McHenry. The gym in the complex was very well-equipped! A yoga/lifting private room with a TV, several Pelotons, 2 Techbikes, weights, machines, treadmills, benches..great setup! The rooftop pool had chaise lounges and was so peaceful and beautiful. The people in the building are professional and again, I felt very safe at all times. ABSOLUTELY WONDERFUL STAY! I wouldn't hesitate to recommend, and I would love to stay again.

July 18, 2022
Unprompted review
Rated 2 out of 5 stars

Luxury prices for two star quality

Penthouse prices for residence inn quality (I like a residence inn, but when it’s commensurate with what you pay).
The good: communication was great, check in was smooth, location is good. And the views are worth a little extra - fantastic corner apt views of Chicago.

The bad: the building is very old, the apartment hasn’t been touched up in probably over a decade, everything in it is cheap and it’s sparse at that. The bathrooms are dingy. The mattresses have needed to be replaced for probably years. The lighting is horrible.

It’s fine. If we weren’t paying for a “luxury” apartment, I would be ok. It still wouldn’t wow me, but I would not have complained. But we are.

Would not recommend unless you’re spending closer to what the staring “pay from” amount is on the ad ($181 for our apt). Definitely not luxury as advertised.

June 11, 2022
Unprompted review
Rated 4 out of 5 stars

Great stay in Chicago!

Overall we were very pleased with the property. We did not utilize the parking so gaining access to the unit was super easy. The unit itself was very nice, views were great from all of the rooms. There was a very nice welcome for us, bottle of wine, chocolates and charcuterie items. There were a total of 6 of us and it still felt quite roomy. The location is perfect, we were within walking distance of most everything we wanted to do. Couple of negatives are the lack of glasses/plates/utensils, the 2nd bedroom shower was not draining and the cleaning crew did not clean the oven. I would suggest at least providing pump hand soap in the bathrooms as well as bathmats. Although we understand this is not a hotel, the lack of glasses etc. was a bit frustrating. I would definitely stay here again and recommend to people looking for a place in Chicago!!

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Clean, comfortable stay in Chicago!

My wife and I stayed in a 2br/2ba unit in Chicago with two friends and it was the perfect "home" for our trip. It was clean, spacious, convenient, and had all the essentials for our long weekend. We felt that we paid a premium, but it was certainly worth it for a comfortable place during our visit.

September 10, 2021
Unprompted review
Rated 4 out of 5 stars

Chicago 3BD/2.5BA - worth the money.

We stayed in the 3BD/2.5BA Eclectic Apartment in Chicago. It was very spacious and the views were fantastic! It's up on the 35th floor, but we rarely had to wait for elevators or pass on them because they were full. The Envitae staff were great to work with - very quick responses via text. We chose to pay for parking ($69/night), which was steep, but we wanted the in and out privileges and the ease of having parking on-site. You do have to meet the Envitae representative on the street before you enter the property to get the parking pass, but it wasn't a hassle (just good to know about beforehand). They walked us through the apartment upon arrival and showed us how things worked. Overall, I liked the space. Decorations were a bit more sparse than the pictures, but as a corner unit, you get some lovely partial views of the river and lake in between all the high rises. Beds were comfortable and AC worked well during hot and humid August. Good location - 15 to 20 minute walk will get you to Navy Pier and a ton of smaller restaurants in towards downtown. Carpeting in the bedrooms was was worn and stained, laundry area ceiling was stained and saggy, and there were scratches on the hardwood floors, so those areas could use work. Also, there is no door between the bathroom and the bedroom in the master (which is uncomfortable for me even after 20+ years of marriage ;-). But there is a half bath down the hall and the 2nd master bedroom also has a door to its bathroom. We used the fitness room while there, but our key fobs didn't work to the pool when we tried them later in our stay (and then didn't work to the fitness room, so it was something with the fobs). Overall, we enjoyed our stay.

September 8, 2021
Unprompted review
Rated 3 out of 5 stars

Great location, but not truly a penthouse.

We stayed in this unit in Aug.2021. We had good and bad vibes. I'm from Chicago, moved to the suburbs, but still work in Streeterville. So I have a very good understanding of this location, which is great.

However, we had some problems with the unit and the host was not responsive. Here is the note that I sent my host from Envitae. (still have not heard back after 3 days)... We just got home from our tip and I wanted to write you about some the disappointments we had with the condo rental. First, we rented this place based on the pool as we had several kids. The pool was closed the entire weekend, though this is not your fault, it is your responsibility to provide us what you advertise. The parking garage was a hassle as the management company did not have us down for parking. Made for an inconvenience as we were forced to go to the beach with pool being closed and had all the beach items.

The other issue we had was that the apartment was not as clean as I would have liked. One bedroom wasn’t made and the bed was in shambles, the furniture was dusty, the air vents are disgusting and the chairs in the living room and dining room are stained. Lastly, there was hair in community bathroom sink next to the unmade bedroom. I feel this level of cleanliness is unacceptable.

I would also like to point out that this is not a true penthouse, as you advertised. It is the 37th floor and there are 40 floors in the building. But it is still high up and offer nice views.

The location of the condo is outstanding and the size of it is perfect for a large family or a few families traveling together. We enjoyed that part too.

The security guard and the building management folks were wonderful and accommodating. Unlike our host owner.

We would think about staying here again, but not at that cost.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome. 5 stars. Would come again.

Such an amazing place. Location was perfect. We could walk to everything. The building was awesome with great amenities and the views were amazing. The staff was super responsive and always helped when necessary. We needed to extend and they made it painless. So great.

August 15, 2021
Unprompted review

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