Envoy Financial Reviews 291

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, deep knowledge, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as excellent, with consumers noting the efficiency, clear explanations, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting that questions are answered promptly and clearly, providing peace of mind. Many people appreciate the personalized support, especially first-time buyers who found the guidance invaluable in navigating complex processes like securing mortgages and insurance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, often describing it as brilliant, fantastic, and exceptional. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their responsiveness, dedication,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers, especially first-time... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Meryn at Envoy Financial was amazing in helping me secure both my mortgage deal and life insurance policy. She explained everything clearly, guided me through the whole process, and made it all feel r... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

291 reviews

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Rated 5 out of 5 stars

Moving home 2025

Ross and Erin made the whole process of moving house much simpler and stress free. Highly recommend !

December 11, 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help.

Rated 5 out of 5 stars

Fantastic service

Graeme and Karolina were brilliant from start to finish and helped us with everything we needed. Great communication, thank you!

November 27, 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a review, we are glad we could help.

Rated 5 out of 5 stars

100% recommend Envoy …

Can’t thank Ross enough for everything he done for us. Ross managed to sort everything out for us within a couple of weeks. Great customer service.

October 29, 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thank you for choosing us to help with your mortgage.

Rated 5 out of 5 stars

Envoy Financial only the BEST!!I wasted…

Envoy Financial only the BEST!!I wasted six months of my life at a financial advisor in Edinburgh and in just 4 days I got the mortgage from Ross, incredible I still have to realize this, it deserves much more than five stars. I think it's a record!👏👏👏💯💯💯

December 20, 2025
Unprompted review
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Reply from Envoy Financial

We love your kind words, we are glad we could help.

Rated 5 out of 5 stars

sorted our Mortgage

Meryn and Amy have been fabulous, friendly and very helpful. Made the whole process seen easy and took away all the stress for us.

December 16, 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thank you for leaving us a review.

Rated 5 out of 5 stars

Ross and Erin are simply the best when…

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. Their friendly nature, deep knowledge, and approachable attitude made the entire process smooth and stress-free.

I couldn’t have asked for better support, they truly deserve more than 5 stars!

December 11, 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the kind words. We are pleased we could help you.

Rated 5 out of 5 stars

Brilliant work

Brilliant work, made everything so much simpler and got straight to the point of the information we needed to buy our first home! Highly recommend!!

December 9, 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review, we are delighted we could help.

Rated 5 out of 5 stars

Ross and Erin helped me with purchasing…

Ross and Erin helped me with purchasing my first house! They made the whole process seamless and overall very easy! They were always on hand to explain things or answer any questions that I might have! Absolutely would recommend!

December 4, 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

Thanks so much to Lauren!

Lauren helped me in purchasing my first home. Her patience and professionalism are second to none. She guided me through every viewing and every home report until I found the one I wanted and made sure to find the best mortgage rate for me. If it wasn’t for Lauren I don’t know how I would manage to successfully achieve this new chapter in my life. The peace in mind of knowing that Envoy will remain in contact to provide me support with fixed rates expiring is a plus. A great organisation that truly seeks the best outcome for their clients!

December 6, 2025
Unprompted review
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Reply from Envoy Financial

Your kind words mean a lot. We are glad we could help.

Rated 5 out of 5 stars

Cannot thank Meryn & Amy enough for…

Cannot thank Meryn & Amy enough for their support and advice during the purchasing process of our new house. Very responsive and reliable. 5/5
K&V

October 13, 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for the review.

Rated 5 out of 5 stars

My full experience has been excellent…

My full experience has been excellent and would definitely recommend this company to anyone. Credit to Ross and Erin who I can’t thank enough for everything they done.

December 5, 2025
Unprompted review
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Reply from Envoy Financial

Thanks, glad we could help.

Rated 5 out of 5 stars

Outstanding Service

We received outstanding service from Graeme, who went above and beyond to help us secure our forever home. He made what could have been a tedious process (transferring my previous mortgage and adding my partner) simple and stress-free. Our mortgage was accepted within days, and we couldn’t be happier.

We also had to return to Karolina & Ross later to update our mortgage due to a stressful change in circumstances, and they turned it around within a day — truly exceptional service.

I would highly recommend Envoy to anyone looking for a reliable and supportive advisor.

October 1, 2025
Unprompted review
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Reply from Envoy Financial

Thank you for your review, we are glad we could help.

Rated 5 out of 5 stars

Ross was absolutely brilliant very…

Ross was absolutely brilliant very informative gave us lots of options and was very helpful with all of our questions and made sure we could concentrate on finding our new home
Thanks again to Ross and the team

November 28, 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for the review.

Rated 5 out of 5 stars

Excellent service and very friendly

Excellent service and very friendly. Ross organised everything we need and was very responsive to any changes, questions or query’s.

Thanks
Cameron & Emma

November 27, 2025
Unprompted review
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Reply from Envoy Financial

Thank you we are glad we could assist.

Rated 5 out of 5 stars

5 star experience! Best in the industry!

Ross at envoy was fantastic throughout the full process of us buying our new home.

From the AIP in May to completion in November he took any stress away from us and dealt with everything.

We even got a great deal on our life, income and home insurance.

We will be 100% be using his services again when the time comes to remortgage.

If I could give more than 5 starts I would!

November 27, 2025
Unprompted review
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Reply from Envoy Financial

Thanks for the kind review, we are glad we could help.

Rated 5 out of 5 stars

Enjoy the envoy experience

Ross and the team came in at the last minute and sorted out something I thought I could do myself. Turns out these guys are really good at just getting it done and letting you focus on other things during what can be a pretty stressful time! I was blown away by how easy they made it for us and wouldn’t hesitate to recommend them.

November 24, 2025
Unprompted review
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Reply from Envoy Financial

Thanks. We are delighted to have been able to help.

Rated 5 out of 5 stars

Ross and the team helped me from start…

Ross and the team helped me from start to finish when looking to buy a new house. They first helped me budget, then helped me with every single step including sorting all my insurance etc.

The best thing about envoy was how approachable and helpful they were. Can’t recommend them enough.

June 1, 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the kind words. Glad we could help.

Rated 5 out of 5 stars

11/10

Working with Ross and Eirin has been an exceptional experience from start to finish. They has been incredibly understanding throughout the entire process, always taking the time to explain each step clearly and patiently. We truly felt supported!

Ross went above and beyond to find us the best offer available and carefully reviewed every detail to ensure everything was aligned with our needs. His professionalism, dedication, and attention to detail made what could have been a stressful process feel smooth and manageable.

We’re extremely grateful for the Envoy's guidance and would highly recommend their service to anyone looking for mortgage services.

November 21, 2025
Unprompted review
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Reply from Envoy Financial

Thank you. We are delighted to have been able to help.

Rated 5 out of 5 stars

Great company

This is our second time dealing with Envoy and we wouldn't go anywhere else, we can't recommend them enough. Ross and Erin are very professional and great to deal with. Nothing is a problem and they were available round the clock guiding us through each process that had to be done. A pleasure to deal with again. Thank you Envoy.

October 13, 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thanks for leaving us a review.

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