Envoy Financial Reviews 294

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, deep knowledge, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as excellent, with consumers noting the efficiency, clear explanations, and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting that questions are answered promptly and clearly, providing peace of mind. Many people appreciate the personalized support, especially first-time buyers who found the guidance invaluable in navigating complex processes like securing mortgages and insurance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, often describing it as brilliant, fantastic, and exceptional. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their responsiveness, dedication,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers, especially first-time... See more

Response time

Clients share positive opinions on response time. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Meryn at Envoy Financial was amazing in helping me secure both my mortgage deal and life insurance policy. She explained everything clearly, guided me through the whole process, and made it all feel r... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legend!

Ross was absolutely fantastic from the get go, secured our dream house and got us fantastic rates on mortgage. Would highly recommend.

August 7, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for the review, we are glad we could help.

Rated 5 out of 5 stars

Graeme and the Envoys…sorted

Graeme and the Envoy team made sorting our mortgage and finances so easy. He explained in simple terms that even I could understand.
Everything was sorted quickly and without any fuss or hiccups.

August 7, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We are glad we could help. Thank you for leaving us a review.

Rated 5 out of 5 stars

I can’t thank Lauren enough for all her…

I can’t thank Lauren enough for all her support! Just bought my first home and she was with me every step of the way! Always there if I needed any help or advice on my Mortgage (which was a lot)! Great experience, highly recommend!

August 8, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for leaving us a positive review. We are pleased we could help.

Rated 5 out of 5 stars

Meryn is honestly outstanding

Meryn is honestly outstanding, she breaks everything down, answers the silly questions when I’m out of my depth. Can’t recommend her and envoy enough for a professional, prompt and overall great experience with my remortgage. Thank you.

August 1, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for the kind words. We are delighted to have been able to help.

Rated 5 out of 5 stars

A great experience. Very friendly and accommodating

Both Ross & Erin were brilliant. They helped me get my mortgage & Insurances sorted for my new house. They provided all the information needed, very accommodating and always very friendly. They were both always at the end of the phone when I had questions or was unsure about anything.

I really knew nothing about the process and they explained everything to me to make it less stressful.

I would definitely recommend using Envoy.

July 18, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for taking the time to leave us a review. We are glad we could help.

Rated 5 out of 5 stars

Robyn was absolutely brilliant

Robyn was absolutely brilliant. She was always professional, approachable, and supportive—helping us through securing our home, mortgage, and even insurance! Thank you so much Robyn!!

July 31, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you. We are glad we could help.

Rated 5 out of 5 stars

Amazing service at Envoy Financial!

Graeme from Envoy Financial has made our move so incredibly easy. From helping us look for our forever home, to closing the deal. He has been brilliant and made the process so smooth and easy! I would highly recommend Graeme and his friendly and highly professional team at Envoy Financial! Top notch service!

July 31, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for leaving us a kind review. We are pleased we could help.

Rated 5 out of 5 stars

Both myself and my husband recently…

Both myself and my husband recently purchased our dream home with the help from Gemma at Envoy, Gemma was amazing from start to finish and took us on when other mortgage lenders say no. she communicated with us at every stage of the process and made sure we got the best deal, we would definitely recommend Gemma and the Envoy team.

July 25, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Delighted to have been able to help. Thank you for the review.

Rated 5 out of 5 stars

Thank You team Envoy

Absolutely delighted with service. The best experience from start till the end. Thanks Brogan and the rest of the team Very helpful, understanding and explanatory staff. Couldn't be more satisfied.
Would recommend 💯

July 28, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We are glad we could help. Thanks for leaving us a kind review.

Rated 5 out of 5 stars

Thank you!

Can’t thank Graeme & the team at Envoy enough for all their help throughout our house buying process. They were on hand to answer any questions we had & were extremely professional. They made the whole experience so easy! Highly recommend & will be using in the future.

July 18, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for leaving us a review, we are glad we could help.

Rated 5 out of 5 stars

Ross & his team were so efficient, reassuring and helpful!

Ross & his team were so efficient, reassuring and helpful. We had a complex move and weren’t sure of the best and smoothest process to move home. Ross lifted our stresses and found us a solution to allow us to secure our dream home. He kept us in the loop throughout the process and worked in a timely manner. I felt I could really trust Ross & his team and I would 100% recommend in the future. Thanks again Ross - we really appreciate your hard work and effort!

July 10, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for the review, we are glad we could help.

Rated 5 out of 5 stars

This is the second house that we…

This is the second house that we bought, we were struggling for a year to get our mortgage sorted but Brogan handled everything so smoothly and she was there to help us with our questions whenever necessary. I would definitely recommend using Envoy Financial

June 20, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for leaving us a review. We are pleased we could help.

Rated 5 out of 5 stars

First Time Buyers

This was our first time buying a house and Ross made it so stress free. He was always available for any questions we had and talked us through the whole process. Would definitely recommend Envoy Financial to anyone looking to buy a home.

June 27, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for taking the time to leave us a review. We are glad we could help.

Rated 5 out of 5 stars

"Absolutely fantastic experience


"Absolutely fantastic experience! They provided exceptional finance advice that was tailored to my specific needs. Their expertise and guidance helped me make informed decisions about my financial future. Highly recommend their services to anyone looking for professional and trustworthy advice. Five stars isn't enough – I'd give them ten stars if I could! 🙌💯"

July 2, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Ten stars, wow, thank you! We are glad we could help.

Rated 5 out of 5 stars

Would recommend Envoy if you are…

Would recommend Envoy if you are looking for financial advice. Ross was very friendly, knowledgeable and helpful.

July 1, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for leaving us a review. We are pleased we could help.

Rated 5 out of 5 stars

Thank You Brogan & Team:)

I was recommended to Envoy Financial after a disappointing and unprofessional experience with a different broker. I was concerned that I was going to lose the opportunity to purchase the property due to the time it was taking for the broker to successfully obtain finance. Weeks went by with no updates or correspondence whatsoever.

Fortunately I was introduced to Brogan who within 6 DAYS was able to secure a mortgage for me. I'm now in my new home and couldn't be more grateful for Brogan and the team at Envoy Financial.

May 1, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help, thanks for leaving us a review.

Rated 5 out of 5 stars

Our latest (and hopefully final) move

We have worked with Graeme for a number of years now. He listens and understands our requirements before recommending a product. His advice over the years has save us a huge amount of money.
We would never look to go anywhere else for mortgage advice.
Pete Fletcher & Chris Rochester

June 19, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thank you for leaving us a review, we are glad we could help.

Rated 5 out of 5 stars

Friendly, responsive, helpful and knowledgeable

We were recommended Envoy Financial (among a few others) as a financial advisor by the builders of our new build home, Taylor Wimpy. We decided to opt for Envoy as their availability and working hours worked the best for us of the available options.

Absolutely thrilled with our decision to go with Envoy. Ross and Erin couldn't do enough for us, from helping us work out what we could afford, helping us get the best deal on our mortgage - especially as our current mortgage term was not yet up - and even helped us set up with a great deal on our home and life insurance ahead of moving into the property.

Friendly, very easy to deal with and worked around our busy schedule all while getting us a way better deal on the mortgage and insurances than we could hope to have achieved on our own. I can't sing their praises enough and I would absolutely use their services again in a heartbeat should the need arise. Highly recommended!

June 27, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thrilled we could help. We are thankful for the kind and detailed review.

Rated 5 out of 5 stars

As a first-time buyer with a complex…

As a first-time buyer with a complex situation, I cannot thank Ross and Erin at Envoy Finance enough for their outstanding service and support. From the very beginning, they were knowledgeable, reassuring, and incredibly responsive. They took the time to understand my circumstances fully and guided me through every step of the process with patience and professionalism. Nothing ever felt like too much trouble, and their clear communication made what could have been a stressful experience feel manageable and even exciting. I’m so grateful for their expertise and dedication – I wouldn’t hesitate to recommend them to anyone looking for financial advice or mortgage support. A truly fantastic team! Now I get to move in to my lovely new home!

June 26, 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We appreciate you leaving us such a detailed review. We are delighted to have been able to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look