EON PRODUCTIONS Reviews 152

To tell customer service is bad do not tell anything... wasted time... resolution centre doesn't resolve problems.
My gas meter was changed and gas been disconnected in property. After job been done and gas man couldn't turn my boiler on. It was just air bubble in gas pipe. Because he was not qualified he stuck just label on boiler with Not Safe To Use and gone. To remove air from gas pipe cost me £150. I spoke to resolution centre 3 times. In overall wasted my time. As resolution they offered was... nothing... rubbish... how they could send "gas man" who doesn't know what to do with air bubble in gas pipe? They left my property with silly label however they decided boiler is not safe to use. Left me without heating in february! Can't believe ...

Extremely poor customer service.
If anyone is thinking to switch to e.on I strongly do not recommend it.

Trying to telephone E-on. Just been on hold for 21 minutes and then connected to the most disinterested operator. I rang up to review my renewal, instead, finished the call, cancelling my renewal.

Increased my DD from £39 to £85 despite being in £200 credit without my permission. I have tried ringing for over 3 hours and no one picks up the phone's. Horrendous.

Only gave one star as I cant give none. I have had the most shocking treatment from Eon since moving house. On my 3rd set of meters & the gas is still not connected. Used incorrect estimated readings and then ignored actual readings for 2 years resulting in a huge bill once they realised THEIR mistake which only happened after I queried my account several times. Cannot make anyone on the phone understand what has gone wrong and the complaints procedure is just a joke. Cannot wait to get away from them and they are now using delaying tactics on my final bill so I can't pay up and they are stopping me from switching until I pay. SHOCKINGLY BAD, DREADFUL, AWFUL AND TOTAL UNPROFESSIONAL.

On hold for over an hour. Joke of a company!!

My boiler broke down and we decided to have a new one Eon advertisers to fit a new boiler within 5 days if you have no heating or hot water. What a load of crap. Firstly the assessor turned up at 3pm our appointment was between 8-12 no phone call to let you know lost a mornings work. Accepted quote email to follow with a code 2 days later still no email hours on hold trying to get through eventually email arrived at 4.15 office open until 6 phoned straight away office close. Next day tried 3 times hours on hold again only to finally get office closed 2 hours before it should have been.
Monday morning finally got through to pay deposit no you have to make appointment for a 20 minuet script ok made appointment for 12.30 guess what no call .called next day to cancel . Eon has cost me lost wages god knows how much in phone calls and about 4 hours on the phone plus a week being messed about the attitude of the staff seemed to be they couldn't care less. And as for the 5 day advert I will be taking this up with trading standards. Will
also be moving my gas and electric account to someone else I have never been treated so shabbily by a firm in my life .

Waiting times are horrendous, only to hang up the phone on me because the consultant had no idea what he was talking about and didn't knew how to answer the questions or bored to go and do a quote when the previous consultant was trying,

Rip off company. We have used this company for three years with zero issues six months after moving into our new home they have decided our DD needs to increase to £173 per month to prevent our account from falling into arrears!
No answer to telephone.
No response to online enquiry.
No response to contact request.

AVOID AT ALL COSTS

What a sham! Have been a customer for many years but have now made arrangements to leave and go to another company.After ringing,holding on listening to dirge music for twenty minutes i eventually spoke to someone and then was cut off.This happened three times in one day.I wrote a complaining letter but received the usual guff full of promises and a bill would be sent in three to five days.This never happened either,again i tried to phone and again i was cut off after listening to the same old music.Today i have had a demanding letter saying my bill is to be paid immediately or a debt collector may be called.I have paid this bill which has taken nearly a month to get and it should be the last i hope.I have never known a company in such shambles.Sometime ago i had an engineer come to fit a smart meter, he took one look at the old meter and said it was the wrong type of meter as it was below ground and Eon had not got the money to produce the meter i needed! Wonderful.

please before you decide to sign up to this company, stand back and read the reviews, although I am an existing Customer I should have done this, this Company in my honest opinion one of the worst companies I have dealt with, why we are not allowed not to give no stars is disappointing, it all started when after we had smart gas and electric meters installed on the 7/08/18, even the in house display unit was dragged out of a box of bits the engineer had in the back of his van scratched and certainly not new, the engineer said before you start using the in house display allow it a few days as everything needs to bed in, fine, few days went so I downloaded the eon mobile app, sat study the app began to notice we have no means of topping up etc, contacted eon shortly after the 7/08/18 explained told by eon Customer Service that after 5 working days eon Smart PAYG Team would contact us as to why we were not able to top up using the app, almost a month went by and the nightmare began, no contact made so complaint raised and started, still no contact from Smart PAYG Team, so it went to eon Resolution Team WOW!! what a nightmare, yes Mr Murphy we will contact you with resolution, no I had to keep phoning and excuse after excuse as to why no contact made by the smart PAYG Team, then unbelievable a Resolution Team Manager Craig Branston on the 18/09/18 said it was because of no new gas meter details had been put on the system for eon to register the meter, not the original excuse that the meters installed were not smart PAYG meter but credit meters, once again the email from Mr Branston said this was the now the problem and as my Wife gave the meter details etc, the problem could be resolved, no that was not going to happen, time went on promised yet again to be contacted no contact we had to once again phone for update, another resolution team member and another action plan, this was well into September, time went on and still no contact from PAYG Team, enough I thought we were heading out of September over 50 days and still no end to a simple request for the meters to be changed as we now told that the problem was wrong meters installed, I contacted Resolution Team and they then put me through to Complaint Team and told them to stop I've had enough because there was no way this was ever going to be sorted so they then put me through to the team that deals with pre payment metres, told the lady I want the smart meters out and pre payment meters put back in, could not believe it with in 20 mins my request was dealt with, an appointment date given just over 14 days for the meters to be changed, why I ask my myself this was achieved with 1 phone call and with in 14 days meters changed, nearly 60 days no one from eon Complaints Team, Resolution Team and what finished me was I actually spoke to someone at last from Smart PAYG Team but told they would not help to do any thing absolute nothing because it was still being dealt with by the Resolution Team so until they have gone through the resolution process nothing would be done, the issue of simply requesting the smart meters being changed to PAYG meters could have been dealt with there and then wnen i was speaking to PAYG Team member, the smart PAYG Team would do nothing nearly 60 days of being passed from one team to another being fobbed of with excuse after excuse we were even sent a electric bill for £64.54 0n the 22/09/18 for electricity used from the 7/08/18 to 14/09/18 that soon happened, quicker then me getting resolution to my Complaint, hopefully 15th October our nightmare stops hopefull!!, and no doubt with in matter of a few days we will be sent final bills for the gas and electric this will be soon dealt with by eon, but what sickened me also my Wife had to phone on the 8th October because there was no sign of a pre payment card for the gas meter and the way the conversation went we were not going to be sent one until my Wife demanded that one be sent, but also we will have to wait to see if the meter engineer turns up with a pre payment key for the electric meter i will be suprised if this happens, once again we are slowly coming to the end of this disgraceful situation, so please I beg of any one please read the feed back, even OFGEM as once again in 2018 put notice to eon to improve it's Customer Service and Complaint Procedures, we were with Powergen before it was taken over by eon, we have been loyal customers for over 20 years this has meant nothing, the way we have been treated is an absolute disgrace, no one has and never will take responsibility for this shambles, just given half hearted apologies, please to any one go elsewhere for energy supplier, WE ARE!!!
Cadent turned up at 8.10 am changed the Gas meter with in 30mins brilliant service!! Just after 10am did not know eon engineers 2 men were at electric meter till they knocked the front door, can't change meter mate it's raining health and safety issue, you will have to arrange a new appointment, that was the sum total of effort by eon staff yet again, work day totally arranged to suit eon having to organise another day absolute disgraceful!! the 2 engineers sat in their vans for over 1hr at the bottom of the street, so any meters changed or need work on not a chance, health and safety issue!! No one provides these engineers with work gazebos, better still why does it take 2 men to change a meter? last time It took 1 engineer on a sunny day and decided to erect a work gazebo to keep the sun of him!!

This Company is really annoying. I swiched electricy to another company and now eon employee are banging at my door every day. They are trying made me go back to eon as a customer but I will never do that. They are corrupt and add extra charges on every invoice. I strongly recommend to avoid this company !!!!

Absolutely useless online system. Does not recognise latest user name or password and when I try to reset to a new password their system sends me to a totally irrelevant page. Finally it tells me that I do not have an online account. Unbelievable!

Very bad experience
Rude Staff they promise to call you back but no one does.
Would not recommend.
It takes one Hour for them to answer the phone.

Bad customer service like to screw customer,
Unhelpful with complaints just build a wall and refuse to pass you to the complaints department. 3 phone calls hour and a half wasted, horrendous standing charges... why do anyone use this company

STAY CLEAR THEY WILL RIP YOU OFF THERE IS POSTERS AND SIGNS ALL ABOUT MY TOWN WARNING PEOPLE ABOUT THE PROBLEMS WITH EON HOW THEY RIP OFF THE PEOPLE WHO WONT FIGHT BACK THE STAFF WILL CALL YOU OVER AND OVER SEND LETTER AFTER LETTER I HAVE EXPERIENCED THIS FIRST HAND AND THERE SHOULD BE LAWS AGAINST IT AND I DONT EVEN HAVE A ACCOUNT WITH THE WHAT A JOKE

Eon told me I owed £1472......
I started paying for electricity in July 2015.
They are trying to bill me from 2014.

I have provided them with the council tax statement from the property I owned until 2015 (as they asked)
But low and behold they are not responding.
I am being asked to pay for electricity the builders used on site prior to me taking over the bill.

The builders were paid each month for the money they had paid out for electricity.......they obviously pocketed that)

The 2 men I have been dealing with ...both called Paul have been rude and arrogant and one of them has not acknowledged the paperwork I have sent.

Until this situation I was paying my bill monthly no problems since then they took the whole amount out of my bank without telling me....i got it back and now dont trust them at all but it is making me ill and I have had enough......
Do not go with eon they are very very bad.
They don't care .

AVOID! AVOID! AVOID!!!
Spent 1 year with this company after switching from previous provider for both Gas & Electricity. it was meant to be cheaper £10 a month. Never happened, payed same amount for 3 months as with previous provider (same usage of elec and gas as previous year), but after 3 months they bumped my DD by 25%. 12 months in contract my ''promotional'' 12 months ended and they bumped DD by 30% again. Rung customer service - they hung up while looking for my ''usage details''. Rung again and was shocked how apathetic and not interested in issue they were.
In statement it was mentioned that I could switch to some EON online plan which would save me around £300 per year, but they can't offer this over phone , need to go through comparison sites. So why the heck they show on my statements that plan and can't give it me over phone? When I told that I gonna switch they just reply-- No problem , have a good day! Well they are crossed from my books forever. Customer service appalling, tariffs is like gambling. Never again.

I've been trying to deal with my issue of wrongly allocated meter since May 2018. As of today, NOTHING HAS BEEN DONE.

* Nobody replies to your emails
* Every time you call, you have to take to a different person who enthusiastically picks up the case and leaves it there
* Every time you talk to them on the phone, they promise to give you an update in two weeks time just to inform you in two weeks time that there is no update!
* They just complain that they are busy and never give you a proper explanation of how your case in going to be resolved
* They are very good at acknowledging the complain has been raised but do absolutely nothing about it!
* No one seems to know what is going on

I do not think they are capable of dealing with any issues at all. While living in the UK, I've been using different gas suppliers, had a few minor issues, but this time I am so fed up that I've decided to leave a feedback and advise people to avoid this supplier.

No surprises they have 90% negative reviews on Trust Pilot!
And I am surprised why they are not trying to improve their service if they receive so many negative feedbacks!

I have been expecting a call from a customer services manager for 2 days now. Yet again I will have to wait in a queue for 20 plus minutes only to be promised a call back which no one in this company bothers to do. EON,for no credible reason and without warning, changed my energy account for a rental property for which I have sole responsibility into my husband’s name. He has never had anything to do with this property or EON, yet they now have him on their records as in charge of this account and will only speak to him about it. This is a shocking breach of his data, totally unexceptable and against all data protection rules. How can such a large company be so poor at customer service and also flout laws which are set in place to protect customers? Perhaps they might like to put Johannes Teyssen’s name on my account instead next time!