E.ON SE Reviews 207

DO NOT CONTACT THIS COMPANY! We joined them two months ago. We should have known there was a problem when at the end of the first month we tried to send them our meter reading (app and internet) and this was not possible by either means. (We are two persons in a two bedroom cottage). They then sent us an estimated bill which if the truth be told was in the amount of "running a mini factory !". We then gave them notice and we had to settle this bill to be able to move to an alternative supplier. We have just received a 2nd estimated bill again "way, way out of the park unless we were lighting a park 24 hours a day for 30 days!), and we are disputing this as we have photographs our meter reading from the day we gave them notice (They have this evidence as do the new supplier) until the day of them providing us with their last "estimated" bill which clearly shows we have not used anywhere near the amount they monetary claim on their estimated bill. We have requested an amount to be invoiced in accordance with our meter readings provided to them which they cannot dispute as accurate. We are presently dealing with the Ombudsman in this regard until it is correctly resolved in line with the meter readings provided. We have spent hours on the phone attempting to resolve this with them, (and time off work to be able to telephonically contact them ) but you are transferred to complains and still nothing is resolved, and then you find out you are actually talking to a call center in SA, they do not have UK based consultants. Note to self - always look at Trustpilot reviews before purchasing or signing onto anything.... Very, very expensive lesson when signing on with them... and months of cutting our monthly budgets to recover this overbilling...

The worst customer service we have ever encountered. Absolutely shocking the way they have treated us. We switched from Scottish Power a couple of months ago. We wish we hadn't.
We phoned up six times on the first occasion, to try to get a new smart meter display fitted, which we offered to pay for. Each department couldn't help us, just kept swapping us round from pillar to post, it seems no one has a clue what they are doing. Finally managed on a other day, after phoning 5 times, to get an appointment with an engineer to come out (free of charge) to come and fit a new display, which sounded great. This was this morning (28/06/2021), between the hours of 8am and 12, guess what, he or she didn't show, no call from eOn to let us know, my wife had taken the day off work. She phoned at 12, and after 4 attempts, someone was meant to call back at 3pm and tell us the situation and possibly book again, guess what, no one phoned, it's 3:38pm and again we are trying to get through to see whats going on, always "another department". It's obvious this companies call centre don't know what they are doing, absolutely shocking, they don't even deserve one star I would give minus 60 stars if I could. Absolutely rubbish company, treat their customers like muck.

DO NOT SWITCH TO THIS USELESS COMPANY.
Account Number 016762105510

Just switched my supplier from this shocking company. My bill has doubled in cost per month. When I went to check my meter reading, I discovered that they had fitted a smart metre for my electric without my consent. Funny how they didn't fit a gas one at the time because I would have to be at home. Crooks

been with them since 2009 but then got an email saying I owed money even though I wasn't due any payment till a few months, they switched me on monthly payments without my permission, when i called them they claimed they sent me an email regarding this, a blatant lie as I scrutinize every email I receive in spam or inbox...signed with a different supplier within 24 hours. This company needs investigating

Dreadful - customer service hang up on you - can’t speak to anyone after 5pm what a joke - first time with Eon and so far I’m at nearly fifty pounds for two plus weeks!!!! Gas off and hardly anything on - I was with n power and bills were good - do not get a smart metre !!!

Them “you’re on the cheapest tariff”, me “ I’m currently comparing the market”, them -
“There is a cheaper tariff”. Why bother playing games, retain your customers by being helpful and honest. Very unprofessional, very unhelpful, dishonest, I won’t be going back and will be telling others to avoid. And now miraculously I’ve gone from being in credit to owing, even though the heating is off and not as much power is being used.

Worst app in the world.

Customer service is shambolic.

Simple questions and 5 different answers.

You wait for stupid amount of time.

Definitely won't be renewing my contract.

I had to give 1 star as no option for zero as they deserve. Simply awful in every way

Trying to get in touch with Eon, particularly as regards smart meter maintenance or electrical installation modification , is like trying use an Ouija board to talk to aliens on Mars. The undertaking is a disgrace which should be saved further embarassment by re-nationalisation for the sake of its customers. Their challenge now? Prove that Eon takes negative feedback seriously and the reverse is not simply ego fodder for some psycophantic nonsense somewhere. James Debney.

Eon are the worst energy provider I have ever encountered.
They fitted a gas digital meter, without registering it on our account, making the readings completely wrong, thousands out. They would not give us help to read the meter.
They would not help us after we sent a photo of the meter reading and we are in dispute currently.
All of the customer service staff are poorly trained and have little understanding of the whole problem, even when explained repeatedly. We are about to contact the Ombudsman due to no effective communication with Eon.
Please do not use them as your energy provider.
Telephone calls can go on in excess of 60min and Live Chat keeps saying 'one moment please' and then disregards your text completely.

why isnt someone doing something about this company, 96% bad reviews. They are horrendous, I cant even be bothered to go into it on here but they broke my fuse board when fitting the smart meter.

Exceptionally bad - two calls to customer services which both insist someone from a "special department" must call me back (within 5 days) as I have "a special problem" they apparently have not heard of the economy 10 tariff despite it being around for 20 years. I also have a meter with the wrong time (about 12 hours out) . I have tried both email and phone.

No response after 1 week.

I cannot renew my tariff despite them asking me to do so and I cannot get the meter fixed or replaced. These problems cannot be done on line as I am economy 10 and customer services cannot deal with it either as I am economy 10. I require a call back from a "specialist" which never happens.

It appears I must switch suppliers to resolve these problems.

I wish I had never contacted Eon, probably one of the worst energy companies out there to deal with, absolutely shambolic system and call centre, no one understands a word of what your talking about, meter readings taken down wrong highly inflated estimated billing, need I go on!! Oh before I forget if you so much as raised a dispute over your highly inflated wrongfully charged bill they will add extra fees for the fun of it.. Disgusting behaviour..

We are still waiting for 12 months for a smart meter after many calls and emails nothing has happened. Meanwhile our direct debit has gone up £50 per month yet we have no idea what where are spending on fuel in our new home. We are moving supplier after June and writing to the Ombudsman , EON are shocking.

They are the most useless company I have ever come across. I regretted my time with them and I wish I never encountered them in the first place. Is it the pain; or agony; or inefficiency, disorganisation, you name it; nothing seems to be working when it comes to Eon. My experience over the period of 2 years was a nightmare. I have more than 27 hours of recording with different people in their customers care. I can still not understand why they are still in business. I will advise anyone not to sign up for their supply even they claim is cheaper. They are terrible. Do not say I did not tell you because you will end up bitting your fingers if you do.

So I have the eon smart meter as I am in a rented property and it is the most frustrating and time consuming process ever to top up.
I get emails saying I have a low credit but the email shows have £50 balance but the meter is flashing low credit and will show a balance of less then £5.

The app for smartphone never seems to work it always says it can't get my balance, when you try to top up well....😡 it can take me up and hour just to get the app to work.. As for the website OMG... This is the worst I have ever seen it Is truly awful the navigation follows no logical sequence and you find yourself just clicking random things try to find what you want. Every time you try to top up it crashes or you just get a note saying the site is down. All I can say if you have to use won like I do is good luck!! If you are thinking of going to eon trust me run for the hills as fast as your little feet can take you!!

The worth thing is that their phone lines and only open from 8 till 5pm so not any use when you start and finish work before these time.

Trying to get my smart meter working again as far as I can see live chat is nowhere to be found so I got on the phone got someone with such a thick west african accent that I could only understand one word in five , sent emails waste of time , this is a really bad service .

Payment is always issue,

Apologies - this page has timed out due to inactivity.

This company has the worst app ever! Trying to top up your meter is a nightmare, it times out by the time you get to payment saying timed out due to inactivity!!!!! I am seriously thinking of changing to another company!

Their Customer care translates to “Your our customer and we don’t care”!
Trying to actually speak to someone is virtually impossible. I pressed more buttons than it takes NASA to launch a rocket!
My advice try OVO instead