Absolutely incredible help and support contacted open reach (other providers wouldn’t) constantly updating me. Helping us get wifi until our main box was ready with them. Honestly change now!! These a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have only just joined E.ON Next but already our communication and help to get our account motoring, has been wonderful. I had no idea that companies used WhatsApp to much as been so useful even... See more
Always had a good experience speaking to the friendly customer service agents. No they're aren't able to give me pre energy crisis deals but even they have the same experience with bills. Thankfull... See more
Today a nice man called Richard spoke to me as my meters are not working he so kindly said an engineer will be out on tue as there is a fault on them .he was very helpfull more than i can say for a m... See more
Company details
About E.ON Next Energy Ltd
Written by the company
At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:A range of electricity and gas energy tariffs.
Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
Great savings with exclusive Energy Saving Picks.
Easy energy management with our E.ON Next app and online account.
Access to friendly, helpful, and dedicated Energy Specialists.
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
About E.ON Next Energy Ltd.
Written by the company
- Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote
Why not make the most of what E.ON Next can offer?
We’re always striving to give our customers more.
With E.ON Next you get:
- A range of electricity and gas energy tariffs.
- Discounts on solar panels, air source heat pumps, and electric vehicle (EV) chargers.
- Friendly, helpful dedicated Energy Specialists.
- Great savings with exclusive Energy Saving Picks.
T&Cs apply. Why not find out more today.
Contact info
Westwood Way Business Park, CV48LG, Coventry, United Kingdom
- hi@eonnext.com
- eonnext.com
4.5
Excellent
200K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from E.ON Next Energy Ltd
Hi Lindsey, thank you for this review. Sometimes we do face higher demand on the phone, within these hours, it sometimes results in a hold time as we finish assisting the person ahead of you.
We hate making our customers wait but this does maintain a human touch. Thank you for your understanding and patience.
Regards, Kian
Very polite on the service yesterday…
Very polite on the service yesterday changing the metre is over they told me everything that was doing
May 8, 2026
Fast connection to an advisor very…
Fast connection to an advisor very helpful and friendly tariff change from planned date plenty of advice given on best tariff rate for my household living requirements
May 8, 2026
Very pleasant
Very pleasant, well mannered man even though it was nearly 5pm. The whole operation was seamless and I was very impressed. Thankyou.
Dianne Gill
May 7, 2026
I spoke to a gentleman called Aviwe he…
I spoke to a gentleman called Aviwe he was very helpful and sent me details to read through before I choose my new tariff.
May 8, 2026
Very good but...
The transition went very smoothly and I am happy with it. What I find annoying is the needless step to run a hard credit check for an energy switch that affects one's credit score... The vast majority of energy suppliers can get what they need for prospective clients with a soft check. I applied for a switch in energy providers - not a half a million mortgage...
May 7, 2026
When I had a problem I emailed you and…
When I had a problem I emailed you and needed clarification you replied quite promptly with a reply that made sense.
May 7, 2026
UK power is too expensive - E.on need to change their mindset
UK power is too expensive. These big companies must do much more to minimise the costs rather than profiting under the banner of inflation. Switching was easy but bitter sweet because of this.
May 7, 2026
Reply from E.ON Next Energy Ltd
Thank you for your honest feedback, Dave. I can completely understand your thoughts on the cost of energy in recent years.
The energy market is vastly volatile for various factors, which does affect our prices as well as other suppliers. Our unit rates and standing charges are regulated by Ofgem each quarter.
Thank you for your understanding, and I welcome you to E.ON Next.
Regards, Kian
I got great support today.
May 8, 2026
The virtual chat was helpful as far as…
The virtual chat was helpful as far as it went but I would have liked advice about what I was trying to do or even for the offer of doing it for me as I was having difficulty doing it myself. It would have been better to actually talk to someone on the phone to explain.
May 7, 2026
Unprompted review
Smooth transition
Smooth transition, clear communication, easy setup. Hopefully now complete.
May 7, 2026
Seems good so far
Seems good so far. Will have to wait and see how things go if problems occur.
May 8th26.
May 7, 2026
After a typo in an email address caused…
After a typo in an email address caused a problem in setting up my account they fixed the problem and I was able to setup the account and direct debit. They were helpful in their communications.
May 7, 2026
Seamless switchover to Eon
Made the switch to Eon after doing a price comparison on Money Supermarket. The switch over was seamless and saves me money on a fixed term tariff .
The App is easy to navigate and the data transferred to my smart meter very quickly .
Customer service support excellent when I submitted a meter reading .
Overall excellent .
May 7, 2026
Prompt response and empathetic staff
May 7, 2026
Clear bills k nowing what part of our…
Clear bills k nowing what part of our budget is to be used for gas electric not had to struggle paying but would like to see more info for people that are
April 26, 2026
I've been with eon ages now and still a…
I've been with eon ages now and still a great company thanks
May 7, 2026
I had the biggest doubts in the world…
I had the biggest doubts in the world about switching from OVO to Eon next solely due to bad reviews i read on reddit.
Its been 1 week since the switch. No issues with the app. The prices seem to be correct. The support team answers quick if any concerns or questions. Im glad i made the switch. Hopefully there wont be a negative update.
May 7, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.