epaka.pl Reviews 16,148

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Watch was delivered to northern California on time on a Friday after I made the purchase from Gdansk, Poland, on a Monday. I was concerned about the watch being held up in customs due to Trump's idiot... See more

Rated 5 out of 5 stars

All of it. Website with accurate and clear photographs. Lucasz reponded quickly and efficiently and made it easy for me to pay in sterling. Splendid product just as described and pictured arrived... See more

Rated 5 out of 5 stars

All good, but I wish that I could switch the language to English. I ordered from an online shop and all notifications, parcel tracking etc. are in Polish. Minor inconvenience with today's translation... See more

Rated 4 out of 5 stars

There was an misunderstanding because of the language I guess , that made happen a delay . I don't say they are unprofessional, but cold . Beside that they were trustful . I'm happy , thank u

Company replied

Company details

  1. Transportation Service

Written by the company

Tani kurier i szybkie przesyłki kurierskie.✅ Zamów kuriera do domu lub w punktach kurierskich.✅ Paczki do Polski, Anglii, Niemiec i nie tylko...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 1 out of 5 stars
epaka.pl logo

Reply from epaka.pl

Dzień dobry, najmocniej przepraszamy za zaistniałą sytuację.
Firmy kurierskie dokładają wszelkiej staranności, aby dostarczane paczki trafiły do Państwa w nienaruszonym stanie. W sytuacji, kiedy paczka zostanie uszkodzona klient za naszym pośrednictwem ma prawo złożyć reklamację. Zostaje ona sprawdzona pod kątem formalnym i w imieniu Klienta skierowana do firmy kurierskiej.
Reklamację mogą Państwo zgłosić przez formularz: https://www.epaka.pl/reklamacje/dodaj. W razie wątpliwości dane kontaktowe znajdują się na stronie internetowej: https://www.epaka.pl/kontakt. Pozdrawiamy zespół epaka.pl

Rated 1 out of 5 stars

very bad

very bad, terrible store

October 7, 2024
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Reply from epaka.pl

Dzień dobry, dziękujemy za dodanie opinii. Przykro nam, że doświadczyłeś problemów z naszego serwisu. Czy mógłbyś proszę sprecyzować, co dokładnie się wydarzyło? Zachęcamy również do przesłania zgłoszenia na nasz adres: bok@epaka.pl, abyśmy mogli lepiej zrozumieć sytuację i pomóc. Pozdrawiamy, zespół epaka.pl.

Rated 1 out of 5 stars

False claims of incorrect weight

On August 26, we sent a box via their receiving point. I weighed the packed box at home (around 18-20kg). When paying for the shipping online, I added some kilograms to be conservative, so I indicated 21kg, and it amounted to 700+ zł (international shipping). At the receiving point, my box was weighed, and it was (as expected) less than 21kg. I was initially happy with their service since everything went smoothly, and my sister eventually received the box. However, more than 1 month later, I received a bill from epaka claiming that my box weighed more than I indicated, and that it was actually 37,5kg?! And they are billing me a whopping 2752 zł MORE. First of all, that packed box was weighed both AT HOME and AT YOUR RECEIVING POINT. I’ve sent a complaint and currently waiting to hear back, but I’m just appalled that this even happened and the amount they’re trying to bill me.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a bmw g26 spoiler from this…

Ordered a bmw g26 spoiler from this seller. Asked them in advance if it was undamaged and got the message it was undamaged and ordered it. With the order I asked them to pack it well so it would not get damaged during shipping.

The package came to my house with one side of the spoiler sticking out the package. Both ends were damaged during shipping and the rest was damaged under the plastic wrapping. So it was damaged before they even send it out.

Contacted them to resolve the issue and they stone walled me. No further response to any of my emails.

Avoid this seller at all costs! They sell damaged parts and the customer service is non existent.

September 25, 2024
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Reply from epaka.pl

Dzień dobry, dziękujemy za opinie. Chcielibyśmy zwrócić uwagę, że firma epaka.pl jest serwisem pośredniczącym w usługach kurierskich. Istnieje możliwość, że przedstawiona opinia dotyczy innej firmy. W przypadku niezadowolenia z otrzymanego produktu, zachęcamy do bezpośredniego kontaktu z nadawcą przesyłki.

Dziękujemy za zrozumienie. Pozdrawiamy, zespół epaka.pl.

Rated 3 out of 5 stars

DPD is a pain in the neck.

Your partner for shipping in France is DPD. I specifically asked not to deliver on Saturday as it is a business and closed. So, they attempted to deliver on Saturday.

September 23, 2024
epaka.pl logo

Reply from epaka.pl

Dzień dobry, najmocniej przepraszamy, że wystąpiły problemy z dostawą przesyłki. Przykro nam, że mimo prośby o niedostarczenie przesyłki w sobotę, kurier podjął próbę doręczenia.
Dziękujemy za zrozumienie i w razie problemów prosimy o kontakt. Pozdrawiamy, zespół epaka.pl

Rated 5 out of 5 stars

excellent company

Great website and excellent communication after purchase.
The product was carefully and professionally packaged and arrived in perfect condition.
For sure I will order more products from this company

September 18, 2024

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