While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered some merchandise and was told that the merchandise wasn't in stock, only after I inquired about what was the delay in shipping about 2 weeks later. I cancelled the order and was lied to abou... See more

Rated 1 out of 5 stars

Their customer service is rude, and terrible. They appear to be a small venture. We placed an order of just 4 items in a week and they couldn't fulfill it. We reached out to them for status update. Th... See more

Rated 1 out of 5 stars

On multiple sites and multiple prices. Ask for a parcel refund due to finding it 10.00 cheaper the day after ordering it and didn’t get a reply at all. Lousy customer service. Most discouraging is the... See more

Rated 1 out of 5 stars

I purchased a holographic projector fan. It has the hardest set up ever! The directions are in another language and the pictures and wording are so small i cannot make any of it out. Ive tried for hou... See more

Company details

  1. Lighting Store
  2. Furniture Store

Information provided by various external sources

E.P.Light ambient light is a new type of LED bulb, decorative lamp, combined with Pollock‘s abstract painting and traditional Edison bulb. Each bulb is crafted as an artwork, handmade, against dropping.


Contact info

1.2

Bad

TrustScore 1 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!

My first light a received had a small scratch. They immediately sent a replacement light out and I was very impressed by the great customer service!

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

All I have gotten is compliemnts…

All I have gotten is compliments whenever people see the lightbulbs. They look amazing and they seem like they are moving. Also, the shipping was extremely quick.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

My first E.P

My first E.P. Light I received was a Christmas present! I was told I was a woman who had everything she needed or wanted and if not, I would go buy for myself.
But she found this sight and new she had hit GOLD!!
Ever since I received this light, I had to purchase for my children and for more bulbs!
We all absolutely love the ambience of the lights!
If you need a gift for someone who is difficult to shop for, this is the place to go!

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

I recently bought an E.P

I recently bought an E.P. Light. It seems very sturdy and well made and is unique and beautiful. They had many options to choose from but I have the blue hydrangea bulb with the antique base. It is lovely and casts a beautiful soft light. I would highly recommend this for yourself or as a gift.

January 4, 2020
Unprompted review
Rated 4 out of 5 stars

Ordered Dec. 19th, paid for one day shipping, arrived on 26th :(

Ordered on December 19th. Paid for one day shipping. It arrived on December 26th. Really bummed it didnt make it for Christmas Day as it was a gift. Its beautiful nonetheless and I'm very pleased with the product as is the recipient of this gift. Only reason I'm leaving a 4 star instead of 5 star is because the delay in shipping. The website should tell you which products will ship immediately and which won't.

January 2, 2020
Unprompted review
Rated 5 out of 5 stars

Coolest light bulbs ever

Not much to say other than these light bulbs are the coolest! Absolutely everyone I gifted an ep light couldn’t believe how cool they are. Thanks guys! Excited to get more when I move later this year!

December 27, 2019
Unprompted review
Rated 5 out of 5 stars

I love this

I love this light, bought it for my boyfriend and got the box with it and its make very nice and sturdy and will hold up and the light looks amazing and with ot even being off or on it a cool statement piece

December 21, 2019
Unprompted review
Rated 4 out of 5 stars

Would be 5 stars if…

Would be 5 stars if I had been given an estimated delivery date when I ordered; was surprised how long it took to ship & arrive. Product itself is 5 stars!

December 15, 2019
Unprompted review
Rated 4 out of 5 stars

Cube Desk Lamp

The cube desk lamp I purchased as a gift was quite beautiful with gorgeous patterns. It was also dimable which was a welcome surprise! I made the mistake of not carefully looking at the dimensions, and it was smaller than I thought it would be based on the pictures. I also received the wrong color (ordered Aurora and received Ice), but the recipient was ok with the white and blue and I didn't attempt an exchange.

December 4, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look