EPHG Limited Reviews 284

Absolutely brilliant! Had water gushing from under kitchen cabinets, within an hour engineer had attended and fixed the issue with no fuss. Very grateful and wouldn’t hesitate to recommend!!

Did the job but there was confusion with the charges.
Deposit they take is not actually a deposit which will go against the cost of labour. It is a separate charge to the company. The real service provider will charge you separately. It was not clear at all when i called them to get quotes and when they took the payment over phone. In my case the total cost was more than doudle from what i expected.

I call EPHG Ltd at 9 in the evening, my radiator valve broke and was leaking they came out in quickly and repaired it. They answered all my questions and offered some very useful advice. I can’t recommend them highly enough

The engineer Ashley, came to my address and found the problem with gas fire within minutes, he also cleaned the dirt and grime, and left the fire working better than it has been for some time. Excellent service excellent engineer who was fast, and courteous throughout his time with me

Called for a burst pipe in our bathroom. The split pipe was found and a repair made, but took over two hours to arrive. We were kept fully informed though by the call handler, which was appreciated, and as we had turned the water off no harm was done. Not cheap, but I suppose 24 hour emergency call outs rarely are. The plumber who came was friendly and worked well.

Called about a water pipe that I stupidly hammered a nail through. It was a Sunday and could not find a plumber to help us. Luckily these found an engineer to come to our rescue. Was there promptly and sort it all out. Thanks.

So tonight while doing some DIY, I drilled straight a main water feed pipe for the central heating, safe to say water everywhere, so I called EPHG Limited and a great guy called Joe arrange for a last minute call out Gas Safe Plumber to come to the rescue, Craig fixed the pipe I drilled into and sorted out the central heating afterwards, safe to say professional, honest, got straight to work, and very punctual. I highly recommend them and if a job is worth doing it’s worth doing by these guys. Thanks again for such a fast turnaround to help us.

Mr Shaw took my call at 8.30 pm, led me through a series of technological mishaps which made confirmation of booking at my end difficult, and sent me a charming and helpful engineer the next morning.

A leak from the bedroom ceiling discovered at 12.30 at night, couldn't locate anyone to help at that time so switched off water and told Ben and it was suggested I ring first thing, rang at 7.15 am and a plumber called Chris Scrivens came an hour later. He had to crawl a way along the loft (large bungalow) which he did and found the reason for the leak - plastic pipe mouse gnawed. He replaced it and wrapped tinfoil around the new piece to hopefully prevent mice doing it again. He was professional and effective.

EPHG is very professional company to deal with... but... I'm slightly disappointed with the service received from the gas engineer that came out to our broken boiler. George came after 70mins since the job allocation, told me to "just relax and I will fix your boiler". He then spent 20mins trying to bring our boiler back to life but with no success. It was 6:20pm on Monday and I was told there will be no heating for the night and he would call me "after 8am" the next morning to provide a quote for the part and labour needed. So I spent a lot of money for an emergency plumber, and was only told what I knew already! The boiler is broken! Aha! Thanks, but I kind of expected some sort of temporary solution so we could have a heating for the night. We've got a toddler so we needed to arrange alternative home at last minute for the baby, as 14C in our own house is not comfortable for anyone to sleep in. George has not call me the next morning(!!!), so my wife chased him at 9am. After some communication exchange he eventually came around lunchtime and replaced the faulty part (another invoice!) so the boiler seems to be working now. All in all, I spent a lot of money and I don't mind that if it's emergency situation but I expect some results. Promising the customer something and then not delivering it yet charging the customer "for investigation" does not make a happy face.

I had a need for urgent help on a Saturday evening for a boiler failure to operate. I was let down by British Gas with who I have a central heating maintenance contract with. I therefore phoned EPHG who were very busy and no one locally available, but because I have a disabled wife and no heating in the house arranged for an engineer to attend from over 40 miles away in Oxford. He arrived within 2 hours after a long journey and within 5 minutes found that the problem was not the boiler but the motorised valve actuator which was faulty. He managed to make a temporary repair as he did not carry a spare 3 port actuator on his van. He therefore recommended to me where to obtain one quickly the next day.
He left the boiler operating and it continued to run successfully until I managed to get a new activator fitted today. I highly recommend this company as very professional and a joy to work with. They kept me informed every step of the way via text and phone calls. Exceptional company.

Needed an emergency plumber owing to a leaking pipe, call handler was very friendly, took all the details and used a really informative text service to keep me up to date. Plumber got in touch within 10 minutes and I was able to send pictures to him to show what the issue was (so he could ensure he had all the correct parts he might need with him!). He arrived very quickly after that and the leak was resolved in no time.
I also sent an email earlier today for a copy of my call out fee invoice and this was handled extremely quickly and efficiently. Definitely recommend this company for a quick, polite and efficient service in your time of need!

Calling out an emergency electrician on Sunday afternoon/evening callout isn't cheap, but on this occasion we got our money's worth: Ross arrived within the time we were told, identified and isolated the fault and got everything else working again in just over an hour, and gave us a clear explanation of what we now need to replace or fix. He was friendly and efficient and we were very happy with him and EPHG.

I found EPHG provided a very helpful and efficient service when I discovered a leaking water pipe on a Saturday evening. The switchboard handler was clear and friendly, and called me back as soon as he had located a suitable plumber. The emergency plumber, Niels Rasmussen, was polite, friendly and efficient, quickly identified the source of the leak and carried out an effective repair. Overall an excellent service.

1st class service from Electrician booked. Lovely friendly person and excellent service. Would recommend EPHG to anyone.

Thank you.

Fix leaking tape pipe, near end of day,l. Fixed quickly. Very happy with service .

I was initially a little nervous about contacting them especially paying for the call out fee upfront. But I can't praise them enough for the quick response over the phone to sending our lovely engineer Stewart within the hour.
I had spent ages trying to get an emergency plumber/heating engineer out to fix a leaking emersion tank. Thanks guys.... You certainly saved my morning panic!!

Had gone midnight and the pipework to one of our bathroom taps decided to spring a leak. First class service from EPHG who arranged an emergency plumber who got to us within the hour and fixed what could have turned into a bit of a nightmare as we couldn’t isolate the water supply. Plumber very professional and helpful. Highly recommend. Will definitely use EPHG again.

Was let down by British Gas. Discovered I had a leaking pipe in downstairs cupboard, in the afternoon and BG said would treat as emergency as leaking on to electrics and some one would be out. By night time, still no contact from BG and leak getting profusely worse. Couldn't get in touch with anyone at BG, so, needed emergency plumber gone midnight.... Found an advert for them in local free booklet, called forget me not and called. Ben answered the phone and was very helpful and arranged in few minutes for a plumber to come out to me and review/ carry out the necessary repair. Very nice gentlemen by the name of Robert and he had repaired the pipe in no time at all. If you ever find yourself in a situation where you desperately need help for a plumbing issue, call these guys. You won't be disappointed. Very pleased.

Had a plumbing emergency on a Sunday afternoon-leak under the kitchen sink. They came out within the hour and sorted it quickly. Good value for money and a great job. Would definitely use them again